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Caremark

Caremark UK

Start a Caremark Franchise Business

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Come and join Caremark - the REAL care company! What do we mean when we say we’re the REAL care company?

We believe that real care is about putting people first. All people! It’s about providing real care to everyone who needs it. And we’re proud to do exactly that.

Our values of respect, honesty, integrity and support remain the same for all of our people; be that a customer, our care team or our franchise network. We really do care about everyone.

It’s these values that make us different… and successful. After all, the strongest businesses are those that set out to make a difference and not only money.
In short, we are exactly what a care company should be!

If you’re looking to make a difference and a rewarding life for yourself, both personally and financially, read on as we’d love to hear from you.

A Rewarding Business!

Caremark firmly believe in getting the caring formula right. By really caring about your customers and really caring about your staff, coupled with using our business model and policies, financial success will naturally follow.

Your profits matter to us too! That’s why we still have one of the lowest Advice and Support Fees in the industry. We can do this because we are wholly UK owned with no overseas investors to report to.

Why Home Care?

Home care is an extremely stable industry. And it’s growing year on year!

With the ageing population ever increasing, and the fact that they’re choosing to receive care in their own homes, means home care is recession and pandemic proof.

With stability and longevity, home care is a great choice for owning a franchise and a profitable future.

Why Caremark?

We’re not new to this. In fact, we are one of the largest home care companies in the UK; delivering more than 124,000 hours hours of excellent home care each week. Our 19 years of experience means our business model and policies are fine-tuned and proven to succeed.

As a Caremark franchise owner, you will be one of 126 or so other Caremark offices. That’s a lot of people to bounce ideas off, share success stories and to network with. With that in mind, we facilitate regular events and conferences for our franchise network and provide regular platforms to tap into this non-competing, yet knowledgeable peer group.

Our brand operates in all home care markets. This is because, as we’ve said before, we care passionately about people - all people!

We believe that everyone, regardless of their social standing, should have the right to remain living in their own home and be given the care and assistance to do so as safely and securely as possible.

We have worked hard to build our brand in all markets and across the entire home care industry; serving private customers who pay for their own care as well as customers who require their local authority to arrange care for them. Irrelevant of how people find Caremark, we provide the same exacting, high-quality care to everyone. For you, this means you have access to the entire home care market, not just a portion of it.

Our Ideal Franchise Owner

Caremark franchise owners come from a variety of backgrounds, some with extensive business experience and others with none at all. Whatever your level of knowledge, we will work in partnership to give you the skills you require. You do not need any care experience.

With a caring nature, great business acumen and dedication, you can have a successful business, both financially and personally. Not only that, you’ll be providing a service that changes lives for the better whilst also creating hundreds of job opportunities. What could be better?

The Caremark Support

With Caremark you are never alone. You will have access to a full team of experts providing excellent training and ongoing in-region support. With 1 Regional Support Manager and 1 Quality and Compliance Manager supporting 20-25 offices, the level of support is exceptionally high, personal and extremely accessible.

Our entire support team are dedicated to assisting you to maximise business growth – we care as much about your business as you do.

The Investment

Our franchise package and license costs £37,500 + VAT. You will require a minimum of £37,500 of your own capital to invest and working capital of around £73,000 for your first year’s running costs.

Caremark has a strong relationship with the major banks, who will consider lending 70% of the total investment of approximately £118,000.

Plus it has one of the lowest ASF (Advice and Support Fee) of 4.5% + VAT and an NMF of 1%.

Join us. You’ll love being part of the REAL care company!
Caremark Financial Data
The following financial information was provided by Caremark to give you more information about the costs associated with a Caremark opportunity
Minimun Investment
£37,500
Start Up Cost
up to £118,000
Established
2005
UK Presence
115 UK Offices
Caremark News

Caremark wins Elite Franchise 100 Innovation of the Year

March 22, 2024| Franchise News
On Thursday 14 March, Caremark, a prominent UK home care provider, clinched the prestigious title of Innovation of the Year at Elite Franchise Top 100 UK (EF100) awards - a definitive list that celebrates excellence within the franchise community.

Caremark unlocks the key elements to franchise success at 2024 conference

Caremark, a leading home care provider in the UK, marked the start of 2024 by unveiling the vital components contributing to the ultimate franchise success at its annual conference.

Top care assistant in the UK is announced

Caremark reveals ‘The Incredibles’ award winner.

Caremark secures top 10 place in esteemed league table

With over 900 franchise brands registered across the UK, Caremark – a leading home care provider, is thrilled to announce its latest achievement as one of the leading franchise opportunities in the country.

Caremark earns coveted seal of approval from The Institute of Leadership for franchise development

Leading home care provider Caremark is proud to announce the prestigious endorsement of its groundbreaking High-Performance Leaders (HPL) programme by The Institute of Leadership.

British care firm launches new training initiative to tackle industry-wide recruitment crisis

Caremark – a leading home care provider with over 120 branches across the UK– has taken positive steps to address the country’s current care industry recruitment problem and bolstered its existing franchisee training, by launching a new High-Performance Leaders programme and guest speaker seminars.

Caremark Franchise Owners are set up for Success!

Caremark has recently launched a programme for all new Franchise Owners that enables them to become High-Performance Leaders!

A job robots can’t replace!

Investing in the home care industry is a smart move with the rise of AI.

What factors help ensure success when buying into a franchise?

Caremark Franchise Director Mark Thompson talks about the key elements to running a successful franchise business.

Hannah Drury Case Study: Taking on the challenge

It’s perhaps not that common to hear homecare franchises suggested as the ideal option for young people starting out in business. “A lot of people do it as a second career, but it’s often overlooked as the first. I would highly recommend it for some people as their starting career,” says Hannah Drury. It isn’t really a surprising comment to come from Hannah, though – she became Operations Director of Caremark Epsom & Ewell, Reigate and Banstead at the remarkably young age of 25.

The reasons behind her Caremark venture involve both profound family tragedy, and a refreshingly go-getting attitude. “I am quite fearless!” says mother-of-two Hannah. Though, as a self-admittedly rebellious teenager, it would’ve been hard to predict her current life as a business leader. “I was academic, but I had my children very young, and left school early.” No early hint of her future career focus? “I was out partying, having fun, and looking after my kids – I hadn’t really found out what I wanted to do at that point.”

What changed things for Hannah were two terribly close, tragic events. Firstly, her younger sister was diagnosed with cancer. This led to Hannah’s first encounter with homecare, and she saw immediately how valuable it was. “Being able to have palliative care at home gave her a good end-of-life experience, as far as they go ­– and particularly when you're that young”. Her sister sadly died aged just 18. The whole family saw the worth of high-quality homecare in that period – so shortly afterwards her stepfather Simon decided to become a Caremark franchisee.

Heartbreakingly, it wasn’t long before he too was diagnosed with a terminal illness. “About six months into starting his Caremark franchise, he got diagnosed with motor neurone disease,” says Hannah. Simon’s rapid deterioration was soon going to become impossible for him to bear, and he began to plan for an assisted death overseas. Up to this point, Hannah had little knowledge of Simon’s business. When he was first considering joining Caremark, she had gone with Simon to a franchise expo and “Although I was aware of things like McDonald’s, I didn't have a very deep understanding. I was just there for fun - for a day out, really.”

Then one day, while preparing for the end of his life, Simon suddenly asked Hannah to lunch. “Prezzo in Banstead. I remember the table,” says Hannah, “And he asked me – at 23 with two babies and not much work experience – if I wanted to take it over”. How she replied is a perfect demonstration of her fearlessness. “I just said, ‘Yeah, sure’!” Simon could see the entrepreneur in Hannah. “I've got a can-do attitude and I love a challenge. He saw in me the qualities that a business actually needs, rather than just things on paper.”

In that instant, she took on the Caremark franchisee experience. “We just went for it. I moved into my mum and stepdad’s house, and I would learn everything from him.” Just a few months after Simon’s diagnosis, Hannah was undertaking the Caremark training and starting to run the operation. “The training was great. A really motivating experience, because you finish and then you're all set free to go and do all the things that you've talked about. And I'm still really good friends with someone that I did the training with.”

“My stepdad was really keen on only doing a business that was something that people needed, not just wanted. He never wanted to be in a position where you're trying to sell something that people don't actually need,” Hannah proudly remembers – so she wasn’t initially motivated by profit so much as delivering exemplary home care. However, her attitude has evolved over time, “The financial side probably wasn't even a consideration of mine when I first started out. But when you're running a business and you get to understand the numbers more, and then you see them growing, it's addictive!” Simon died in 2015 – several years on, and the franchise that he started is now prospering in Hannah’s hands. The can-do attitude that he identified in Hannah is matched by her passion for superb quality care, and business is booming.

It’s clear that the roots of Hannah’s success lie in her spirited dedication to doing good work. While Hannah recommends not “overthinking things”, she’s very thoughtful – considerate about the wellbeing of those around her and paying close attention to the smallest details of how she can best support her carers. Given that her introduction to Caremark was in her own home – Simon was even cared for by his own staff – it’s also no surprise that closeness in the team is important to her. “When you come in here, it's like a family. And however big we get we try and maintain that.” Aware of her wider family too, Hannah calls on readily-available support from the network and Caremark Franchise Support Centre – thankfully receiving the perspective of “fresh eyes” when a Caremark team member visited to help assess office premises, for example.

Hannah may have left school early, but she’s not stopped developing her talents in parallel with her business growth. She’s now a yoga teacher and, having left a psychology degree to join Caremark, is now considering other courses that focus on human behaviour – all the time passing on the benefits of her self-improvement to clients and staff. With her background, she also understands the value of homecare more than most, but modestly thinks “Even my understanding is lacking,” and recommends that “Anybody going into this industry should try and spend time on the on the frontline – understanding what you're delivering is key.”

In contrast to her initial unfamiliarity with franchises, Hannah is now an enthusiastic advocate of the business model, noting how the Caremark formula delivers a perfect mix of support from the central business, plus local-level autonomy keeping “the soul” of a company, that larger corporates can lack. “It gives you a solid base to be able to run a business, to test all your entrepreneurial ideas and spirit and see if you can do it – but with that safety net of a tried-and-tested model.”

With this in mind, it’s inspiring to see that her extraordinary journey is being recognised by the franchising industry itself. Still in her 20s, Hannah’s now been a ‘Young Franchisee of the Year’ an incredible four times – and has won other awards too. Her mantlepiece must be very crowded! While her younger days saw her partying for the fun of it, she’s still out celebrating – but now it’s about toasting her many achievements in homecare franchising with Caremark.

Caremark Testimonials
Brilliant team at the Franchise Support Centre and improving all the time. I do feel supported and when I need help the team are helpful and responsive. I have a good relationship with my Regional Support Manager.
Michael Folkes,
Caremark
Watching the bank account grow is just a fantastic feeling. Anybody that doesn't tell you that, shouldn’t be running their own business!”
Rob Johnstone ,
Caremark
We had a few companies which we were exploring however the values and ethos is what drew us to Caremark. We also took feedback from our friends who were part of the Caremark group already which backed up our decision to join Caremark.
Dev Amin,
Caremark
I chose Caremark because of the brand name. Caremark is nationally known and I also like its mission statement which is to achieve greatness in the provision of domiciliary care throughout the UK. I found out during the initial consultation that Caremark has in place an excellent support package for all its Franchisees and that is something you don't really get with other Franchise companies.”
Sheriff Eletu,
Caremark
We enjoy a healthy financial bottom line, in a long-term sustainable sector, however, the real deal is that we make such a huge impact on many vulnerable people in our community. It’s very, very rewarding!”
Richard and Emily Magrath,
Caremark
It is important for any franchisor to quickly recognise weaknesses in their franchise owners and help them grow and develop in those areas. After all, one of the reasons we bought into a franchise was for the guidance and support the franchisor can provide. I believe Caremark, through personal experience, are well placed to recognise these issues in new franchise owners.
Calum Gray,
Caremark
If you were to ask me what I was doing right, then the only thing that I can say is that in our business there is no formula for success except perhaps an unconditional acceptance of the Caremark system and what this brings. Caremark is the best investment I have ever made and I would like to share that belief with the rest of the network.
Farina Tayub,
Caremark
We have worked together for the past 10 years at Oldham local authority within children, young people and families directorate. Having previously considered other franchisors within the domiciliary care sector, we came to the decision that Caremark was the one for us. This was due to the quality and professionalism shown at every level of the organisation.
Helan Graham & Stephanie Doherty,
Caremark
Caremark Videos
VIDEO
Caremark | Julie Oommen

Caremark | Julie Oommen

Julie Oommen, Franchise owner of Caremark Wakefield, talks about her success with the franchise.
VIDEO
Caremark Case Study | Charles Folkes

Caremark Case Study | Charles Folkes

Franchise owner of Caremark Redcar & Cleveland discusses his experience with the franchise network.
VIDEO
Caremark Case Study | Farina Tayub

Caremark Case Study | Farina Tayub

Caremark Leads Franchise Owner, Farina Tayub, discusses her journey to becoming part of the Caremark Franchise network.
VIDEO
Caremark Case Study | David and Caroline Balmer

Caremark Case Study | David and Caroline Balmer

Caremark franchisees discuss their journey to becoming part of the franchise network.
VIDEO
Why choose Caremark to invest in a care franchise

Why choose Caremark to invest in a care franchise

Susannah Deuk, Caremark (Brighton & Hove) Franchisee, explains why she recommends Caremark to those looking to invest in a care franchise.
Caremark UK Photo gallery
Caremark UK Photo gallery
Caremark UK Photo gallery
Caremark UK Photo gallery
Caremark UK Photo gallery
Caremark UK Photo gallery
Available Locations:
Single-unit & multi-unit franchises opportunities available within the UK. Master franchise opportunities available worldwide.
Business Type:
Franchise
Minimum Investment:
£37,500
Financing Assistance
3rd Party
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