Franchisee Spotlight: Adam Millard – Concept Claim Solutions (Plymouth & Torquay)

Turn Insurance Challenges into Business Success with Concept Claim Solutions

Imagine building a business that not only delivers real financial freedom but also makes a genuine difference in people’s lives. At Concept Claim Solutions, we provide the tools, training and brand reputation to help you transform uncertainty into opportunity for both yourself and the customers you support.

Why the Concept Claim Solutions Franchise Works

For over two decades, our franchise partners have built profitable, resilient businesses in a sector that continues to thrive regardless of the economic climate. With property damage claims now worth more than £4 billion annually, the scale of opportunity has never been greater. In 2023 alone, insurers paid out an average of £13 million every day in property damage claims across the UK.

Home insurance claims reached £2.55 billion, marking a nearly 10% increase from 2022. Of this, £573 million was attributed to weather related damage, the highest figure on record. Storms accounted for £133 million, flooding for £286 million and burst pipes for £153 million. Businesses were hit hard as well, making £443 million in weather-related claims, while fire damage remained the top peril for companies at a staggering £880 million.

This is a market where the need for skilled claim managers is undeniable. Policyholders are often at their most vulnerable and our franchisees play a crucial role in easing stress, negotiating fair settlements and ensuring properties are fully restored.

What You’ll Do

As a franchise partner, you’ll step into the role of a claim manager. Your job is to stand up for clients in negotiations with insurers, coordinate reliable contractors to carry out property repairs and ensure that every claim is managed with fairness, efficiency and care. In short, you become both a problem solver and a protector, building a profitable enterprise while making a meaningful impact.

What’s Included

For an investment of £34,995 + VAT, you’ll gain immediate access to everything you need to succeed from day one, including the tools, resources and dedicated support to set you up for long term success.

A proven business model with a history of profitability.
Intensive initial training: 10 days of head office learning and field-based mentoring.
Extensive ongoing support: field support, technical expertise and continued professional development.
Pre-booked meetings for you with referral partners who will benefit directly from working with you from day one.
Centralised call centre support
First Year Accountancy Services
Marketing and sales collateral to enhance client engagement.
Access to a nationwide network of contractors.
First-year access to the Trustist review platform to showcase customer feedback and build market credibility.

(Financing options are available through leading high-street banks, with full support in preparing a professional business plan.)

The Ideal Franchise Partner

This opportunity is designed for individuals with excellent communication and organisational skills who value independence but also want the reassurance of proven systems behind them. If you’re seeking a business that combines financial strength with personal fulfilment, Concept Claim Solutions offers the perfect platform.

Your future is waiting. With Concept Claim Solutions, you can build a business that truly matters for you, for your clients and for the communities you serve.

Contact us today to begin your journey:

Concept Claim Solutions News

Franchisee Spotlight: Adam Millard – Concept Claim Solutions (Plymouth & Torquay)

March 04, 2026

When Adam Millard joined Concept Claim Solutions in September 2023, his goal was simple: to create a successful business that delivered genuine value to clients while providing long-term security for his family. Just over two years later, that ambition is already paying off.

Concept Claims Solutions Success Story Image

Adam has rapidly grown his business into a thriving operation spanning both Plymouth and Torquay. What began as a one-man setup has evolved into a structured, scalable enterprise, supported by the move into dedicated office premises to accommodate increasing workloads and client enquiries.

His consistent performance and professionalism have also led to him being invited to take on a mentoring role within the franchise network, where he now supports and trains new franchisees as they launch their own businesses.

To help manage growing demand and maintain the high standard of service his clients expect, Adam has also welcomed his wife, Jen, into the business, creating a true family-run operation built on trust, reliability, and shared ambition.

Reflecting on his journey, Adam says:

“Joining Concept Claim Solutions was the best decision I’ve made professionally. I wanted to build something for myself and my family while also doing work I enjoy. Every case is different, the support from the network is incredible, and it’s hugely rewarding seeing the impact we make for clients when they’re going through a stressful time.”

Adam’s impact is not only felt by clients but also by new franchisees joining the network. Jon Ford, who recently completed his initial training and spent a week shadowing Adam’s day-to-day operations, said:

“Spending a week with Adam was invaluable. He took the time to walk me through every part of the business, from client visits and insurer conversations to managing jobs and paperwork. The level of support and real-world experience he shared was fantastic, and it’s given me huge confidence as I start my own journey.”

How Adam Supported Mr & Mrs Meldrum

When Mr and Mrs Meldrum discovered damage to their home caused by a failed soil pipe, what began as a worrying situation quickly became overwhelming. Water and waste had escaped into the property, damaging floors, walls, and internal structures.

Like many homeowners, they contacted their insurer expecting the repairs to be handled promptly. Instead, they were told the policy would only cover “trace and access”, the investigation work to locate the pipe, leaving them uncertain about how the wider damage would be repaired or funded.

At this point, they contacted Concept Claim Solutions and were introduced to local loss assessor Adam Millard, who:

Conducted a full inspection of the damage
Gathered photographic and technical evidence
Reviewed the policy wording in detail
Prepared a clear scope of works for reinstatement
Challenged the insurer’s initial position with formal representations
Liaised directly with the insurer and appointed loss adjusters
Coordinated all communication so the homeowners did not have to deal with multiple parties and kept Mr and Mrs Meldrum fully informed.

Build a Business That Makes a Real Difference

If you’re looking for a business opportunity that offers genuine purpose, strong earning potential, and the backing of an established support network, a Concept Claim Solutions franchise could be the perfect fit.

You don’t need prior experience, just the ambition to build something of your own and the commitment to deliver outstanding service to clients when they need it most.

To find out more about joining our growing network, speak to our team today.

Concept Claim Solutions Testimonials

The support and tools make running the business simple, and the team is always there when needed. I enjoy the work, I’m proud of the impact I make, and I’m very satisfied with my decision to join Concept Claim Solutions. It’s a great option for anyone who values flexibility and long-term income.

Adam Millard Concept Claim Solutions (Torquay and Plymouth)

Sam and Zaf worked as Solicitors before joining Concept Claim Solutions in September 2022. They pushed themselves out of their comfort zone to achieve greater financial security. "We've had an unbelievable six months and are absolutely smashing the targets we set for the first year, so far the insurance claims we're managing total over £580,000. It was hard work initially; however, when you passionately believe in the service you deliver, and there’s an excellent Head Office support team behind you, it makes the hard work worthwhile."

Zaf (Concept Claim Solutions (Twickenham))

Before becoming a franchise partner, I owned several hospitality businesses. After years of being impacted by factors out of my control, I wanted a business in a recession-proof sector. What I love about my Concept Claim Solutions franchise is that I don't have to worry about raising inflation, as all the costs associated with repairing the home or commercial property are passed onto the insurance company. As I enter year 2, I feel completely confident that 2023 will be another great year