Turn Insurance Challenges into Business Success with Concept Claim Solutions
Why the Concept Claim Solutions Franchise Works
For over two decades, our franchise partners have built profitable, resilient businesses in a sector that continues to thrive regardless of the economic climate. With property damage claims now worth more than £4 billion annually, the scale of opportunity has never been greater. In 2023 alone, insurers paid out an average of £13 million every day in property damage claims across the UK.
Home insurance claims reached £2.55 billion, marking a nearly 10% increase from 2022. Of this, £573 million was attributed to weather related damage, the highest figure on record. Storms accounted for £133 million, flooding for £286 million and burst pipes for £153 million. Businesses were hit hard as well, making £443 million in weather-related claims, while fire damage remained the top peril for companies at a staggering £880 million.
This is a market where the need for skilled claim managers is undeniable. Policyholders are often at their most vulnerable and our franchisees play a crucial role in easing stress, negotiating fair settlements and ensuring properties are fully restored.
What You’ll Do
As a franchise partner, you’ll step into the role of a claim manager. Your job is to stand up for clients in negotiations with insurers, coordinate reliable contractors to carry out property repairs and ensure that every claim is managed with fairness, efficiency and care. In short, you become both a problem solver and a protector, building a profitable enterprise while making a meaningful impact.
What’s Included
For an investment of £34,995 + VAT, you’ll gain immediate access to everything you need to succeed from day one, including the tools, resources and dedicated support to set you up for long term success.
- A proven business model with a history of profitability.
- Intensive initial training: 10 days of head office learning and field-based mentoring.
- Extensive ongoing support: field support, technical expertise and continued professional development.
- A dedicated sub domain landing page for your territory, designed to give your business a strong online presence.
- Centralised call centre support
- First Year Accountancy Services
- Marketing and sales collateral to enhance client engagement.
- Access to a nationwide network of contractors.
- First-year access to the Trustist review platform to showcase customer feedback and build market credibility.
(Financing options are available through leading high-street banks, with full support in preparing a professional business plan.)
The Ideal Franchise Partner
This opportunity is designed for individuals with excellent communication and organisational skills who value independence but also want the reassurance of proven systems behind them. If you’re seeking a business that combines financial strength with personal fulfilment, Concept Claim Solutions offers the perfect platform.Your future is waiting. With Concept Claim Solutions, you can build a business that truly matters for you, for your clients and for the communities you serve.
Contact us today to begin your journey:
Ending Q1 2026 on a High: Five Finalist Positions Across Major Industry Awards
Concept Claim Solutions has closed the first quarter of 2026 with five finalist positions across two of the insurance industry’s most respected awards: the British Claims Awards and the Insurance Times Claims Excellence Awards.
These nominations reflect more than performance; they highlight a continued focus on improving how building insurance claims are managed, combining outstanding customer care with disciplined operational delivery at every stage of the process.
Award Nominations for 2026
British Claims Awards
- Outstanding Service to the Policyholder
- Claims Director of the Year – Andrew Walmsley
- Loss Assessor of the Year
Insurance Times Claims Excellence Awards
- Excellence in Customer Care – Service Provider
- Claims Champion of the Year – Mike Woolcombe
A Model Built on Experience and Continuous Improvement
Since 2001, Concept Claim Solutions has grown into the UK’s leading Loss Assessor franchise, continually improving how building insurance claims are delivered.
Over the past 12 months, a key focus has been on earlier intervention, supported by closer collaboration with specialist partners and a more responsive approach from the first notification of loss.
At the same time, Concept Claim Solutions has expanded and strengthened its contractor network, improving the speed and reliability of repairs. This ensures work can begin sooner, progress is maintained and customers experience fewer disruptions.
Alongside operational improvements, there has been a continued investment in people. Training has evolved to include not only technical capability but also mental health awareness and wellbeing, ensuring teams and franchise partners are equipped to support customers with empathy and expertise.
Andrew Walmsley, Claims Director, commented:
“This recognition is incredibly rewarding, not just personally, but for what it represents across the network. Our franchise partners are central to our delivery model, and a key strategic priority has been to reinforce the framework around them, driving greater consistency in service delivery while ensuring the right level of support to perform with confidence.
Looking ahead, we have a clear roadmap in place, with a number of initiatives planned to further enhance capability, scale the network and continue evolving the way we deliver for our customers.”
Mike Woolcombe, General Manager, commented:
“Being named a finalist is a fantastic moment for everyone across the business. Over the past year, there has been a real focus on bringing the network together, creating greater alignment, enhancing support and building a culture shaped by shared core values.
That’s what enables our teams and franchise partners to deliver outstanding service to our customers; it’s their passion to go above and beyond that really makes the difference.
It’s incredibly rewarding to see that recognised, and even more exciting to think about what we can achieve next as we continue to grow and build on this momentum.”
Interested in Joining the Network?
As the UK’s longest-established Loss Assessor franchise, Concept Claim Solutions continues to grow and is looking for professionals to join its expanding network.
For those seeking to build their own business within a proven and well-supported model, there is an opportunity to be part of a franchise network defined by collaboration, structure and consistently high standards.
To find out more about becoming a franchise partner, please contact the Concept Claim Solutions team
The support and tools make running the business simple, and the team is always there when needed. I enjoy the work, I’m proud of the impact I make, and I’m very satisfied with my decision to join Concept Claim Solutions. It’s a great option for anyone who values flexibility and long-term income.
Sam and Zaf worked as Solicitors before joining Concept Claim Solutions in September 2022. They pushed themselves out of their comfort zone to achieve greater financial security. "We've had an unbelievable six months and are absolutely smashing the targets we set for the first year, so far the insurance claims we're managing total over £580,000. It was hard work initially; however, when you passionately believe in the service you deliver, and there’s an excellent Head Office support team behind you, it makes the hard work worthwhile."
Before becoming a franchise partner, I owned several hospitality businesses. After years of being impacted by factors out of my control, I wanted a business in a recession-proof sector. What I love about my Concept Claim Solutions franchise is that I don't have to worry about raising inflation, as all the costs associated with repairing the home or commercial property are passed onto the insurance company. As I enter year 2, I feel completely confident that 2023 will be another great year
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Concept Claim Solutions | The Opportunity
Conccept Claims Solutions | Franchise Information
Day in the Life of a Concept Claim Solutions Franchise Partner
First Year as a Franchise Partner- Concept Claim Solutions
