Concept Claim Solutions : Middlesbrough's Power Duo on Three Years of Concept Claim Solutions Growth

This Concept Claim Solutions video features the Middlesbrough franchise, run by director Jahangir "Janed" Shan and manager Nadia Hussein, who reflect on three and a half years building the business in the north-east of England. Both came from long property-industry backgrounds — Shan cites twenty years in property — and were drawn to loss assessing as a niche with far fewer operators than estate agency. They describe Concept's support as second to none, and highlight the value of a wider franchise network: being able to pick up the phone to other franchisees who are in the same position and share real-life experience of dealing with loss adjusters. The pair are candid about challenges. The north-east had little brand presence early on, which made for a slow start; head office responded by driving more referral partners and claims into the territory, and the franchisees built their own network through BNI events and relationships with contractors, plumbers and emergency workers. Their advice to prospective partners is to do the homework and speak to existing franchisees before committing. Reflecting on a journey they call phenomenal, their stated goal is less about profitability than visibility — making sure people who have been struggling with unresolved claims know the service exists and where to turn.