From Publishing Director to £1+ Million Business Owner

Concept Claim Solutions Franchise Opportunity - A Stable, Purpose-Driven Business

When everything feels uncertain, choose a business that doesn’t

In today’s world, uncertainty has become the norm. Rising costs, economic pressure and changing job security are leading more people to ask:

“Where can I find real stability?”

For many, the answer isn’t in traditional employment.

It’s in building a business based on necessity, not luxury.

A Business That’s Always Needed

Concept Claim Solutions operates in a sector that doesn’t slow down when the economy does.

Storms don’t stop
Leaks don’t wait
Fires and accidents still happen

When property damage occurs, homeowners urgently need help navigating their insurance claims.

That’s where Concept Claim Solutions franchise partners step in.

You provide expert support at a difficult time, helping people restore not just their homes - but their peace of mind.

And importantly:

Your service is typically provided at no direct cost to the homeowner
Removing the biggest barrier to engagement

Strong Earning Potential & Flexibility

Potential earnings of up to £7,500 per month
Home-based and flexible working model
Exclusive, protected territories
Scalable business with long-term opportunity

You’re building a business that fits around your life, not the other way round.

A Proven, Recession-Resilient Business Model

With over 20 years of success, Concept Claim Solutions is the UK’s longest-established property claims management franchise.

The UK Property Claims sector is now worth £6.1bn
The sector has grown over 14% year on year (almost ten times faster than the wider economy)
Demand remains strong regardless of economic conditions
A service built on need, not discretionary spending

This is a business model designed to perform through uncertainty, not depend on stability.

What You’ll Do as a Franchise Partner

This is a relationship-led, professional service business.

You’ll:

Manage insurance claims on behalf of policyholders
Liaise with insurers, surveyors, and contractors
Oversee repairs from assessment through to completion
Ensure fair outcomes and high-quality restoration

You are the trusted point of contact guiding clients through a stressful and often complex process.

Full Support From Day One

You are never on your own.

Concept Claim Solutions provides:

Comprehensive 5-day induction training
Ongoing mentoring and technical support
Dedicated Business Development Manager
Access to experienced claims handlers and surveyors
Marketing support and lead generation
First-year accountancy support
Call centre services and operational infrastructure

You’ll be part of a well-established network backed by the Insurance Solutions Group (ISG).

Why Choose Concept Claim Solutions

Established franchise model since 2001
FCA-authorised business
National brand with proven success
Ranked in the Elite Franchise Top 100
Network of 50+ franchise partners nationwide
Ethical franchising standards (BFA aligned support structure)

Investment

For £34,995 + VAT, you receive a complete launch package including:

Training
Marketing materials
Dedicated landing page
Business support services
Access to contractor networks

Finance options are available.

Who This Is For

You don’t need previous experience in insurance or construction.

This suits individuals with:

Strong communication skills
Organisation and problem-solving ability
A genuine desire to help people
Professional or client-facing backgrounds

Many successful franchise partners come from:

Customer service
Healthcare
Education
Administration
Recruitment
Management

Build Something Stable, Meaningful, and Profitable

This is more than a business opportunity.

It’s a chance to build:

Financial independence
Long-term stability
A career with real purpose and impact

Take the Next Step

If you’re looking for a business that can grow with you, even in uncertain times - Concept Claim Solutions offers a proven, supported path forward!

Enquire today to speak with a Franchise Specialist and explore what your future could look like!

Concept Claim Solutions News

From Publishing Director to £1+ Million Business Owner: Karl's Concept Claim Solutions Success Story

September 28, 2026

When Karl joined Concept Claim Solutions as the franchise partner for Horsham in 2018, he wasn't just starting a new business, he was stepping into an entirely new industry.

After a successful 29-year career in publishing, where he held senior director-level positions and led large teams, Karl was ready for a fresh challenge. He wanted greater independence, more flexibility and the opportunity to build something of his own.

What happened next exceeded even his own expectations.

Today, Karl runs a thriving property claims business generating more than £1 million in annual turnover, proving that with the right support, determination and mindset, it's possible to build an exceptional business from a standing start.

Turning a New Challenge into a Thriving Business

Like many franchise partners, Karl had no previous experience in insurance claims.

In fact, he admits handling his very first claim felt daunting.

However, backed by the proven systems, training and support of Concept Claim Solutions, Karl quickly developed the expertise and confidence needed to succeed. Over the years, he has established an outstanding reputation for guiding policyholders through some of the most challenging moments of their lives.

Today, more than 95% of the insurance claims he has managed have resulted in successful outcomes, helping homeowners and businesses secure the settlements they deserve.

A Business Built on Trust, Fairness and Results

As a Loss Assessor, Karl supports clients from the moment damage occurs through to the completion of repairs.

Whether dealing with fire, flood or structural damage, he takes ownership of the entire process, providing expert guidance, coordinating contractors and ensuring policyholders have someone firmly on their side throughout the claim.

Despite running the business without employees, Karl delivers exceptional results by drawing on a trusted network of specialist subcontractors and the support of Concept Claim Solutions' experienced head office team.

For Karl, the role is about much more than property claims.

"I've always enjoyed seeing fairness and justice prevail. This franchise gives me the opportunity to stand alongside policyholders, make sure their voices are heard and help them achieve the fair outcome they deserve."

That commitment to helping people has earned him the trust of customers, insurers and professional partners alike, with a significant proportion of new business now coming through referrals and recommendations.

Overturning a Rejected Claim and Restoring a Dream Home

One of Karl's most memorable cases involved a property in Winchester that suffered significant flooding over the Christmas period before its new owners had even moved in.

Following concerns around suspected fraud, the insurer initially rejected the claim, leaving the policyholder facing an uncertain future.

Refusing to accept an unfair outcome, Karl helped the customer challenge the decision through the Financial Ombudsman Service. The case was successful, and the insurer was instructed to accept liability.

Karl then went on to oversee a £180,000 restoration project, transforming the heavily damaged property into a beautifully restored family home.

It's a perfect example of the difference an experienced, determined Loss Assessor can make.

Managing Extraordinary and Complex Claims

During his time with Concept Claim Solutions, Karl has handled a wide range of unusual and high-value property losses.

One notable case took him to St Lawrence on the Isle of Wight, where a landslide caused significant damage to a unique architect-designed property that had previously featured on George Clarke's Amazing Spaces. The incident affected both the home and its access route, attracting local media attention and leading to additional neighbouring claims.

In another major project, Karl managed a claim following a devastating fire at a restaurant in Yarmouth. With losses exceeding £400,000, he successfully coordinated the restoration process, helping return the business to full operation.

A Franchise That Makes a Real Difference

Karl's journey demonstrates what can happen when professional experience, personal values and the right franchise opportunity come together.

His background in leadership and management provided a strong foundation, but it is his commitment to helping people and belief in the Concept Claim Solutions model that has driven his success.

"I love what I do, and my success has come from believing in the service we provide. By combining the interpersonal and management skills I developed throughout my previous career with the proven systems, specialist expertise and support of Concept Claim Solutions, I have been able to build a business that makes a real difference."

Could Your Success Story Be Next?

If you're looking for a rewarding business opportunity where you can help people, make a genuine impact and build a highly successful business of your own, Concept Claim Solutions could be the perfect fit.

Discover how you can become a franchise partner and start building your future today.

CLICK BELOW to book a call with a Franchise Specialist!

Concept Claim Solutions Testimonials

The support and tools make running the business simple, and the team is always there when needed. I enjoy the work, I’m proud of the impact I make, and I’m very satisfied with my decision to join Concept Claim Solutions. It’s a great option for anyone who values flexibility and long-term income.

Adam Millard Concept Claim Solutions (Torquay and Plymouth)

Sam and Zaf worked as Solicitors before joining Concept Claim Solutions in September 2022. They pushed themselves out of their comfort zone to achieve greater financial security. "We've had an unbelievable six months and are absolutely smashing the targets we set for the first year, so far the insurance claims we're managing total over £580,000. It was hard work initially; however, when you passionately believe in the service you deliver, and there’s an excellent Head Office support team behind you, it makes the hard work worthwhile."

Zaf (Concept Claim Solutions (Twickenham))

Before becoming a franchise partner, I owned several hospitality businesses. After years of being impacted by factors out of my control, I wanted a business in a recession-proof sector. What I love about my Concept Claim Solutions franchise is that I don't have to worry about raising inflation, as all the costs associated with repairing the home or commercial property are passed onto the insurance company. As I enter year 2, I feel completely confident that 2023 will be another great year