Customer Service Excellence at Concept Claim Solutions!

Turn Insurance Challenges into Business Success with Concept Claim Solutions

Imagine building a business that not only delivers real financial freedom but also makes a genuine difference in people’s lives. At Concept Claim Solutions, we provide the tools, training and brand reputation to help you transform uncertainty into opportunity for both yourself and the customers you support.

Why the Concept Claim Solutions Franchise Works

For over two decades, our franchise partners have built profitable, resilient businesses in a sector that continues to thrive regardless of the economic climate. With property damage claims now worth more than £4 billion annually, the scale of opportunity has never been greater. In 2023 alone, insurers paid out an average of £13 million every day in property damage claims across the UK.

Home insurance claims reached £2.55 billion, marking a nearly 10% increase from 2022. Of this, £573 million was attributed to weather related damage, the highest figure on record. Storms accounted for £133 million, flooding for £286 million and burst pipes for £153 million. Businesses were hit hard as well, making £443 million in weather-related claims, while fire damage remained the top peril for companies at a staggering £880 million.

This is a market where the need for skilled claim managers is undeniable. Policyholders are often at their most vulnerable and our franchisees play a crucial role in easing stress, negotiating fair settlements and ensuring properties are fully restored.

What You’ll Do

As a franchise partner, you’ll step into the role of a claim manager. Your job is to stand up for clients in negotiations with insurers, coordinate reliable contractors to carry out property repairs and ensure that every claim is managed with fairness, efficiency and care. In short, you become both a problem solver and a protector, building a profitable enterprise while making a meaningful impact.

What’s Included

For an investment of £34,995 + VAT, you’ll gain immediate access to everything you need to succeed from day one, including the tools, resources and dedicated support to set you up for long term success.

A proven business model with a history of profitability.
Intensive initial training: 10 days of head office learning and field-based mentoring.
Extensive ongoing support: field support, technical expertise and continued professional development.
Pre-booked meetings for you with referral partners who will benefit directly from working with you from day one.
Centralised call centre support
First Year Accountancy Services
Marketing and sales collateral to enhance client engagement.
Access to a nationwide network of contractors.
First-year access to the Trustist review platform to showcase customer feedback and build market credibility.

(Financing options are available through leading high-street banks, with full support in preparing a professional business plan.)

The Ideal Franchise Partner

This opportunity is designed for individuals with excellent communication and organisational skills who value independence but also want the reassurance of proven systems behind them. If you’re seeking a business that combines financial strength with personal fulfilment, Concept Claim Solutions offers the perfect platform.

Your future is waiting. With Concept Claim Solutions, you can build a business that truly matters for you, for your clients and for the communities you serve.

Contact us today to begin your journey:

Concept Claim Solutions News

Customer Service Excellence at Concept Claim Solutions!

February 11, 2025

Experiencing a disaster at home – be it a burst pipe, fire, accidental damage, or storm damage – can leave you feeling overwhelmed, and the journey to recovery is rarely straightforward.

The franchise partners at Concept Claim Solutions are dedicated to alleviating the stress that comes with managing insurance claims and coordinating property repairs.

They understand that a home is not just a structure; it’s a sanctuary. Striking a balance between advocating for a fair settlement and providing empathetic support is crucial in ensuring that customers feel supported throughout the recovery process.

From the moment Paul joined Concept Claim Solutions in August 2023 as the franchise partner for Ormskirk, he has embodied the core values of Customer First, Integrity, Accountability, and Inclusion.

Upon returning from a long-awaited holiday, instead of taking the opportunity to unwind, he immediately dropped off his bags and set out to meet a potential new customer.

This commitment to service underlines Paul’s understanding that timely engagement is key to building lasting relationships with clients.

integrity serves as another cornerstone of Paul’s approach. He is diligent in setting clear expectations, fostering trust with everyone he interacts with. Whether it involves going the extra mile for a customer or supporting referral partners, Paul’s accountability shines through in all his dealings.

Beyond his direct interactions, Paul enriches the company culture by sharing his knowledge and insights with fellow franchise partners. His philosophy of “lifting others as he rises” is instrumental in cultivating an environment where collective growth and support thrive.

As Concept Claim Solutions continues to grow, Paul Cheetnam is setting a high standard for customer service excellence, proving that at the heart of every successful business are individuals who genuinely care. With his dedication and inspiring actions, Paul is sure to leave a lasting legacy.

Hear from the man himself!

“I couldn’t be happier with the incredible growth of my business. At first, it felt overwhelming since everything was completely new to me, even though I had previously owned and managed five shops.

Reaching out for help and guidance made all the different. I trusted the model and the support team, and their invaluable advice has allowed me to have plenty of work and reach a fulfilling stage in my business that feels just right.

Every day, I love what we do and find great joy in helping our customers. For me, customer service is about more than just managing insurance claims; it’s about building meaningful connections, truly understanding their needs, and providing them with the protection and support they deserve. Overall, I feel extremely optimistic about what the future holds!”

If Paul’s experience resonates and you want to make a difference in your community, CLICK BELOW to book a call with a Franchise Specialist!

Concept Claim Solutions Testimonials

Sam and Zaf worked as Solicitors before joining Concept Claim Solutions in September 2022. They pushed themselves out of their comfort zone to achieve greater financial security. "We've had an unbelievable six months and are absolutely smashing the targets we set for the first year, so far the insurance claims we're managing total over £580,000. It was hard work initially; however, when you passionately believe in the service you deliver, and there’s an excellent Head Office support team behind you, it makes the hard work worthwhile."

Zaf (Concept Claim Solutions (Twickenham))

The level of support from the whole team at Concept is first class. The best support I have ever had in my whole career. I’m already 38% ahead of the financial projections. Given this I would recommend the Concept Claim Solutions franchise to anyone with the skill set which is wide and varied, I would have no hesitation in going through the process and experience all over again".

Kevin (Wolverhampton)

Before becoming a franchise partner, I owned several hospitality businesses. After years of being impacted by factors out of my control, I wanted a business in a recession-proof sector. What I love about my Concept Claim Solutions franchise is that I don't have to worry about raising inflation, as all the costs associated with repairing the home or commercial property are passed onto the insurance company. As I enter year 2, I feel completely confident that 2023 will be another great year