How Leon Friend Turned Franchises into a Community Powerhouse

Concept Claim Solutions Franchise Opportunity - A Stable, Purpose-Driven Business

When everything feels uncertain, choose a business that doesn’t

In today’s world, uncertainty has become the norm. Rising costs, economic pressure and changing job security are leading more people to ask:

“Where can I find real stability?”

For many, the answer isn’t in traditional employment.

It’s in building a business based on necessity, not luxury.

A Business That’s Always Needed

Concept Claim Solutions operates in a sector that doesn’t slow down when the economy does.

Storms don’t stop
Leaks don’t wait
Fires and accidents still happen

When property damage occurs, homeowners urgently need help navigating their insurance claims.

That’s where Concept Claim Solutions franchise partners step in.

You provide expert support at a difficult time, helping people restore not just their homes - but their peace of mind.

And importantly:

Your service is typically provided at no direct cost to the homeowner
Removing the biggest barrier to engagement

Strong Earning Potential & Flexibility

Potential earnings of up to £7,500 per month
Home-based and flexible working model
Exclusive, protected territories
Scalable business with long-term opportunity

You’re building a business that fits around your life, not the other way round.

A Proven, Recession-Resilient Business Model

With over 20 years of success, Concept Claim Solutions is the UK’s longest-established property claims management franchise.

Property claims exceed £3–£4 billion annually in the UK
Demand remains strong regardless of economic conditions
A service built on need, not discretionary spending

This is a business model designed to perform through uncertainty, not depend on stability.

What You’ll Do as a Franchise Partner

This is a relationship-led, professional service business.

You’ll:

Manage insurance claims on behalf of policyholders
Liaise with insurers, surveyors, and contractors
Oversee repairs from assessment through to completion
Ensure fair outcomes and high-quality restoration

You are the trusted point of contact guiding clients through a stressful and often complex process.

Full Support From Day One

You are never on your own.

Concept Claim Solutions provides:

Comprehensive 5-day induction training
Ongoing mentoring and technical support
Dedicated Business Development Manager
Access to experienced claims handlers and surveyors
Marketing support and lead generation
First-year accountancy support
Call centre services and operational infrastructure

You’ll be part of a well-established network backed by the Insurance Solutions Group (ISG).

Why Choose Concept Claim Solutions

Established franchise model since 2001
FCA-authorised business
National brand with proven success
Ranked in the Elite Franchise Top 100
Network of 50+ franchise partners nationwide
Ethical franchising standards (BFA aligned support structure)

Investment

For £34,995 + VAT, you receive a complete launch package including:

Training
Marketing materials
Dedicated landing page
Business support services
Access to contractor networks

Finance options are available.

Who This Is For

You don’t need previous experience in insurance or construction.

This suits individuals with:

Strong communication skills
Organisation and problem-solving ability
A genuine desire to help people
Professional or client-facing backgrounds

Many successful franchise partners come from:

Customer service
Healthcare
Education
Administration
Recruitment
Management

Build Something Stable, Meaningful, and Profitable

This is more than a business opportunity.

It’s a chance to build:

Financial independence
Long-term stability
A career with real purpose and impact

Take the Next Step

If you’re looking for a business that can grow with you, even in uncertain times - Concept Claim Solutions offers a proven, supported path forward!

Enquire today to speak with a Franchise Specialist and explore what your future could look like!

Concept Claim Solutions News

How Leon Friend Turned Franchises into a Community Powerhouse

September 22, 2025

Entrepreneurship can be a gamble — but Leon Friend has stacked the odds in his favour. Based in the Kent and Medway area, Leon has made it his mission to build businesses that serve not just customers, but neighbours, families, and future generations.

As the driving force behind three thriving franchises — Concept Claim Solutions, Drain Doctor, and The Creation Station — he’s proving that franchising isn’t just about running profitable companies. It’s about creating opportunity, empowering people, and strengthening the community he calls home.

A Portfolio That Works Together

Leon’s businesses are more than separate ventures — they are parts of a connected ecosystem that supports his community in different but complementary ways.

When Concept Claim Solutions customers face property damage, his Drain Doctor team steps in immediately to resolve urgent plumbing and drainage issues. Once the emergency is handled, Concept Claim Solutions helps the home or commercial property owner fight for a fair insurance settlement and project manages the repairs.

Meanwhile, The Creation Station offers something entirely different — workshops that nurture children’s creativity and confidence. It connects naturally with Leon’s wider community mission: to give young people a place to grow, express themselves, and explore possibilities beyond the classroom.

Family as the True Motivator

Leon’s work is deeply personal. Fresh from a family trip to Las Vegas, where he and his wife Maria renewed their wedding vows, he’s reminded daily of what fuels his efforts: love, loyalty, and legacy. Together, they have raised two sons, now 24 and 21, who have seen how determination and vision can transform challenges into opportunity.

“Franchising gave me the vehicle,” Leon reflects, “but my family and my community gave me the reason to get behind the wheel — and one day, I’d love to hand them the keys.”

Renewed Commitment, Real Results

This year, Leon renewed his Concept Claim Solutions Franchise Agreement for another five years — a clear vote of confidence in the model and a pledge to keep serving his community.

Leon is known for his tenacity. In one memorable case, a landlord’s insurance claim had been rejected — a decision that could have ended their business. Leon took the case to the Financial Ombudsman, who overturned the decision and awarded a six-figure settlement that restored the landlord’s property portfolio and covered lost income.

Building Communities and Futures

Leon believes business success should leave a positive mark on the world. After his youngest son’s kidney transplant, he became a passionate supporter of the London Hospital for Children, helping ensure other families get the same life-changing care.

Closer to home, Leon leads Baypoint, which is a not for profit CIC , transforming a dormant facility into a thriving hub for sport, education, and vocational training. Each school holiday, he helps run free children’s clubs, where hundreds of young people are encouraged to stay active, work as a team, and build confidence.

For Leon, this is more than charity — it’s about creating real pathways for young people. Not every child is destined for the traditional academic route, and Leon is determined to show that there are other ways to succeed. Whether it’s through sport, vocational skills, or creativity, he’s passionate about giving young people the tools they need to build fulfilling lives.

Business Insights: Lessons from Leon

📌 Choose Complementary Businesses – Select franchises that naturally support one another, creating a stronger network of services.
📌 Invest in People – Success isn’t just about customers; it’s about creating pathways for employees and young people to grow.
📌 Think Beyond Academics – Not every young person will take the same route; create opportunities for vocational skills, apprenticeships, and hands-on learning.
📌 Leverage the Support System – Use franchisor training and resources to focus on what matters most: people.

Looking Ahead

Leon’s story proves that franchising can be a vehicle for legacy, not just profit. His businesses create jobs, restore livelihoods, mentor young people, and inspire the next generation to dream bigger — no matter their background or education path.

If you’ve ever wondered whether franchising could be your way to make a difference, Leon’s journey shows what’s possible when passion, purpose, and a proven model come together.

Contact us today to become the next success story at Concept!

Concept Claim Solutions Testimonials

The support and tools make running the business simple, and the team is always there when needed. I enjoy the work, I’m proud of the impact I make, and I’m very satisfied with my decision to join Concept Claim Solutions. It’s a great option for anyone who values flexibility and long-term income.

Adam Millard Concept Claim Solutions (Torquay and Plymouth)

Sam and Zaf worked as Solicitors before joining Concept Claim Solutions in September 2022. They pushed themselves out of their comfort zone to achieve greater financial security. "We've had an unbelievable six months and are absolutely smashing the targets we set for the first year, so far the insurance claims we're managing total over £580,000. It was hard work initially; however, when you passionately believe in the service you deliver, and there’s an excellent Head Office support team behind you, it makes the hard work worthwhile."

Zaf (Concept Claim Solutions (Twickenham))

Before becoming a franchise partner, I owned several hospitality businesses. After years of being impacted by factors out of my control, I wanted a business in a recession-proof sector. What I love about my Concept Claim Solutions franchise is that I don't have to worry about raising inflation, as all the costs associated with repairing the home or commercial property are passed onto the insurance company. As I enter year 2, I feel completely confident that 2023 will be another great year