How Leon Friend Turned Franchises into a Community Powerhouse

Turn Insurance Challenges into Business Success with Concept Claim Solutions

Imagine building a business that not only delivers real financial freedom but also makes a genuine difference in people’s lives. At Concept Claim Solutions, we provide the tools, training and brand reputation to help you transform uncertainty into opportunity for both yourself and the customers you support.

Why the Concept Claim Solutions Franchise Works

For over two decades, our franchise partners have built profitable, resilient businesses in a sector that continues to thrive regardless of the economic climate. With property damage claims now worth more than £4 billion annually, the scale of opportunity has never been greater. In 2023 alone, insurers paid out an average of £13 million every day in property damage claims across the UK.

Home insurance claims reached £2.55 billion, marking a nearly 10% increase from 2022. Of this, £573 million was attributed to weather related damage, the highest figure on record. Storms accounted for £133 million, flooding for £286 million and burst pipes for £153 million. Businesses were hit hard as well, making £443 million in weather-related claims, while fire damage remained the top peril for companies at a staggering £880 million.

This is a market where the need for skilled claim managers is undeniable. Policyholders are often at their most vulnerable and our franchisees play a crucial role in easing stress, negotiating fair settlements and ensuring properties are fully restored.

What You’ll Do

As a franchise partner, you’ll step into the role of a claim manager. Your job is to stand up for clients in negotiations with insurers, coordinate reliable contractors to carry out property repairs and ensure that every claim is managed with fairness, efficiency and care. In short, you become both a problem solver and a protector, building a profitable enterprise while making a meaningful impact.

What’s Included

For an investment of £34,995 + VAT, you’ll gain immediate access to everything you need to succeed from day one, including the tools, resources and dedicated support to set you up for long term success.

A proven business model with a history of profitability.
Intensive initial training: 10 days of head office learning and field-based mentoring.
Extensive ongoing support: field support, technical expertise and continued professional development.
Pre-booked meetings for you with referral partners who will benefit directly from working with you from day one.
Centralised call centre support
First Year Accountancy Services
Marketing and sales collateral to enhance client engagement.
Access to a nationwide network of contractors.
First-year access to the Trustist review platform to showcase customer feedback and build market credibility.

(Financing options are available through leading high-street banks, with full support in preparing a professional business plan.)

The Ideal Franchise Partner

This opportunity is designed for individuals with excellent communication and organisational skills who value independence but also want the reassurance of proven systems behind them. If you’re seeking a business that combines financial strength with personal fulfilment, Concept Claim Solutions offers the perfect platform.

Your future is waiting. With Concept Claim Solutions, you can build a business that truly matters for you, for your clients and for the communities you serve.

Contact us today to begin your journey:

Concept Claim Solutions News

How Leon Friend Turned Franchises into a Community Powerhouse

September 22, 2025

Entrepreneurship can be a gamble — but Leon Friend has stacked the odds in his favour. Based in the Kent and Medway area, Leon has made it his mission to build businesses that serve not just customers, but neighbours, families, and future generations.

As the driving force behind three thriving franchises — Concept Claim Solutions, Drain Doctor, and The Creation Station — he’s proving that franchising isn’t just about running profitable companies. It’s about creating opportunity, empowering people, and strengthening the community he calls home.

A Portfolio That Works Together

Leon’s businesses are more than separate ventures — they are parts of a connected ecosystem that supports his community in different but complementary ways.

When Concept Claim Solutions customers face property damage, his Drain Doctor team steps in immediately to resolve urgent plumbing and drainage issues. Once the emergency is handled, Concept Claim Solutions helps the home or commercial property owner fight for a fair insurance settlement and project manages the repairs.

Meanwhile, The Creation Station offers something entirely different — workshops that nurture children’s creativity and confidence. It connects naturally with Leon’s wider community mission: to give young people a place to grow, express themselves, and explore possibilities beyond the classroom.

Family as the True Motivator

Leon’s work is deeply personal. Fresh from a family trip to Las Vegas, where he and his wife Maria renewed their wedding vows, he’s reminded daily of what fuels his efforts: love, loyalty, and legacy. Together, they have raised two sons, now 24 and 21, who have seen how determination and vision can transform challenges into opportunity.

“Franchising gave me the vehicle,” Leon reflects, “but my family and my community gave me the reason to get behind the wheel — and one day, I’d love to hand them the keys.”

Renewed Commitment, Real Results

This year, Leon renewed his Concept Claim Solutions Franchise Agreement for another five years — a clear vote of confidence in the model and a pledge to keep serving his community.

Leon is known for his tenacity. In one memorable case, a landlord’s insurance claim had been rejected — a decision that could have ended their business. Leon took the case to the Financial Ombudsman, who overturned the decision and awarded a six-figure settlement that restored the landlord’s property portfolio and covered lost income.

Building Communities and Futures

Leon believes business success should leave a positive mark on the world. After his youngest son’s kidney transplant, he became a passionate supporter of the London Hospital for Children, helping ensure other families get the same life-changing care.

Closer to home, Leon leads Baypoint, which is a not for profit CIC , transforming a dormant facility into a thriving hub for sport, education, and vocational training. Each school holiday, he helps run free children’s clubs, where hundreds of young people are encouraged to stay active, work as a team, and build confidence.

For Leon, this is more than charity — it’s about creating real pathways for young people. Not every child is destined for the traditional academic route, and Leon is determined to show that there are other ways to succeed. Whether it’s through sport, vocational skills, or creativity, he’s passionate about giving young people the tools they need to build fulfilling lives.

Business Insights: Lessons from Leon

📌 Choose Complementary Businesses – Select franchises that naturally support one another, creating a stronger network of services.
📌 Invest in People – Success isn’t just about customers; it’s about creating pathways for employees and young people to grow.
📌 Think Beyond Academics – Not every young person will take the same route; create opportunities for vocational skills, apprenticeships, and hands-on learning.
📌 Leverage the Support System – Use franchisor training and resources to focus on what matters most: people.

Looking Ahead

Leon’s story proves that franchising can be a vehicle for legacy, not just profit. His businesses create jobs, restore livelihoods, mentor young people, and inspire the next generation to dream bigger — no matter their background or education path.

If you’ve ever wondered whether franchising could be your way to make a difference, Leon’s journey shows what’s possible when passion, purpose, and a proven model come together.

Contact us today to become the next success story at Concept!

Concept Claim Solutions Testimonials

Sam and Zaf worked as Solicitors before joining Concept Claim Solutions in September 2022. They pushed themselves out of their comfort zone to achieve greater financial security. "We've had an unbelievable six months and are absolutely smashing the targets we set for the first year, so far the insurance claims we're managing total over £580,000. It was hard work initially; however, when you passionately believe in the service you deliver, and there’s an excellent Head Office support team behind you, it makes the hard work worthwhile."

Zaf (Concept Claim Solutions (Twickenham))

The level of support from the whole team at Concept is first class. The best support I have ever had in my whole career. I’m already 38% ahead of the financial projections. Given this I would recommend the Concept Claim Solutions franchise to anyone with the skill set which is wide and varied, I would have no hesitation in going through the process and experience all over again".

Kevin (Wolverhampton)

Before becoming a franchise partner, I owned several hospitality businesses. After years of being impacted by factors out of my control, I wanted a business in a recession-proof sector. What I love about my Concept Claim Solutions franchise is that I don't have to worry about raising inflation, as all the costs associated with repairing the home or commercial property are passed onto the insurance company. As I enter year 2, I feel completely confident that 2023 will be another great year