Wellbeing as a Strategic Advantage: Concept Claim Solutions Joins the Franchise Well Programme

Turn Insurance Challenges into Business Success with Concept Claim Solutions

Imagine building a business that not only delivers real financial freedom but also makes a genuine difference in people’s lives. At Concept Claim Solutions, we provide the tools, training and brand reputation to help you transform uncertainty into opportunity for both yourself and the customers you support.

Why the Concept Claim Solutions Franchise Works

For over two decades, our franchise partners have built profitable, resilient businesses in a sector that continues to thrive regardless of the economic climate. With property damage claims now worth more than £4 billion annually, the scale of opportunity has never been greater. In 2023 alone, insurers paid out an average of £13 million every day in property damage claims across the UK.

Home insurance claims reached £2.55 billion, marking a nearly 10% increase from 2022. Of this, £573 million was attributed to weather related damage, the highest figure on record. Storms accounted for £133 million, flooding for £286 million and burst pipes for £153 million. Businesses were hit hard as well, making £443 million in weather-related claims, while fire damage remained the top peril for companies at a staggering £880 million.

This is a market where the need for skilled claim managers is undeniable. Policyholders are often at their most vulnerable and our franchisees play a crucial role in easing stress, negotiating fair settlements and ensuring properties are fully restored.

What You’ll Do

As a franchise partner, you’ll step into the role of a claim manager. Your job is to stand up for clients in negotiations with insurers, coordinate reliable contractors to carry out property repairs and ensure that every claim is managed with fairness, efficiency and care. In short, you become both a problem solver and a protector, building a profitable enterprise while making a meaningful impact.

What’s Included

For an investment of £34,995 + VAT, you’ll gain immediate access to everything you need to succeed from day one, including the tools, resources and dedicated support to set you up for long term success.

A proven business model with a history of profitability.
Intensive initial training: 10 days of head office learning and field-based mentoring.
Extensive ongoing support: field support, technical expertise and continued professional development.
Pre-booked meetings for you with referral partners who will benefit directly from working with you from day one.
Centralised call centre support
First Year Accountancy Services
Marketing and sales collateral to enhance client engagement.
Access to a nationwide network of contractors.
First-year access to the Trustist review platform to showcase customer feedback and build market credibility.

(Financing options are available through leading high-street banks, with full support in preparing a professional business plan.)

The Ideal Franchise Partner

This opportunity is designed for individuals with excellent communication and organisational skills who value independence but also want the reassurance of proven systems behind them. If you’re seeking a business that combines financial strength with personal fulfilment, Concept Claim Solutions offers the perfect platform.

Your future is waiting. With Concept Claim Solutions, you can build a business that truly matters for you, for your clients and for the communities you serve.

Contact us today to begin your journey:

Wellbeing as a Strategic Advantage: Concept Claim Solutions Joins the Franchise Well Programme

November 11, 2025

Concept Claim Solutions has become one of the first four franchisors in the UK to join the Franchise Well Accreditation Programme, a pioneering initiative developed by Jen Chapman at Cinder to promote wellbeing, resilience, and mental health awareness across the franchising sector.

The programme represents a progressive shift in how franchise systems approach business sustainability, recognising that long-term success depends not only on operational efficiency but also on the wellbeing and engagement of the people who make those systems work.

By taking part, Concept Claim Solutions aims to integrate structured wellbeing practices throughout its network, embedding proactive measures into every stage of franchise development and management.

Franchising Through a People-Centred Lens

As franchising continues to evolve, the sector is moving beyond traditional measures of performance such as growth and compliance. Increasingly, research and industry experience show that psychological resilience, motivation, and wellbeing are essential components of consistent performance, strong leadership, and brand cohesion.

Why This Matters in Practice

Franchisees within Concept Claim Solutions operate at the frontline of property restoration and loss assessment, assisting clients in the aftermath of fires, floods, and storm damage. Their work requires not only technical expertise but also empathy, emotional intelligence, and composure under pressure.

What the Programme Involves

The Franchise Well Programme introduces a suite of evidence-based initiatives, these include:

Tailored Training: Live and online sessions designed for both new and existing franchisees, focused on wellbeing, resilience, and leadership.
24/7 Wellbeing Portal: Continuous access to digital resources on managing change, stress, burnout, and uncertainty.
Quarterly Masterminds: Live peer-support sessions that build mental fitness, reduce isolation, and strengthen collaboration.
Monthly Franchisor Clinics: Regular drop-in forums to help franchise leaders navigate challenges safely and effectively.

Looking Ahead

At Concept Claim Solutions, we recognise that the strength of any franchise lies not only in its business systems but in its capacity to evolve with the people who sustain it. As the franchising landscape becomes more dynamic and complex, initiatives like this will help define what success looks like.

For us, it means building a community where commercial achievement and human wellbeing are not competing priorities but mutually reinforcing goals, the foundation on which lasting business excellence is built.

Concept Claim Solutions Success Stories

Concept Claim Solutions Testimonials

Sam and Zaf worked as Solicitors before joining Concept Claim Solutions in September 2022. They pushed themselves out of their comfort zone to achieve greater financial security. "We've had an unbelievable six months and are absolutely smashing the targets we set for the first year, so far the insurance claims we're managing total over £580,000. It was hard work initially; however, when you passionately believe in the service you deliver, and there’s an excellent Head Office support team behind you, it makes the hard work worthwhile."

Zaf (Concept Claim Solutions (Twickenham))

The level of support from the whole team at Concept is first class. The best support I have ever had in my whole career. I’m already 38% ahead of the financial projections. Given this I would recommend the Concept Claim Solutions franchise to anyone with the skill set which is wide and varied, I would have no hesitation in going through the process and experience all over again".

Kevin (Wolverhampton)

Before becoming a franchise partner, I owned several hospitality businesses. After years of being impacted by factors out of my control, I wanted a business in a recession-proof sector. What I love about my Concept Claim Solutions franchise is that I don't have to worry about raising inflation, as all the costs associated with repairing the home or commercial property are passed onto the insurance company. As I enter year 2, I feel completely confident that 2023 will be another great year