Your excellent opportunity to run a professional, time flexible and lucrative professional services business from home, from one of the most recognised and trusted brands in the industry.

Become part of the UK’s longest established claim solutions franchise network assisting property owners in their time of need.

Our proven franchise model has delivered high profits and an enormous sense of personal achievement for our franchise partners for two decades, continually demonstrating that you can, at the same time as making high six figure returns, provide a service at no cost that helps people in their time need.

All of our highly professional franchise partners are authorised by the Financial Conduct Authority to assist in the managing of building policy holders’ claims from start to finish.

Those who have invested in a Concept Claim Solutions franchise in good times, in recession times and during the Covid pandemic, have benefited from how resilient our proven business opportunity is because our performance has not been affected by any of these factors. Property damage occurs no matter what, regardless of the effects of events like recession or pandemic.

Property damage insurance claims in the UK amount to over £3 billion each year. Every policyholder is entitled to appoint professional representation, such as Concept Claim Solutions, meaning the service is always in high demand.

Concept Claim Solutions are part of the Insurance Solutions Group, who are proven specialists in franchise development and servicing the insurance sector.

ISG is a UK wide, specialist group of companies with over 35 years of experience operating in the insurance sector with a successful portfolio of multiple franchise brands.

Why Do Our Clients Need Concept Claim Solutions?

Concept Claim Solutions are the only franchise of our type continually rated in the annual Elite Franchise Top 100 and have been continually recognised within the industry for dedicated service to policy holders.

Building insurance claims landscape

200,000+ Complaints in recent years and not reducing
Financial Ombudsman complaints up 42% year on year
Insurers pay out £17,000,000 per day
Pay-out by some insurance companies is only £1,250, while for others it is £11,250

With almost 1 in 5 claims being rejected by some insurers and often the initial offer from not covering the full potential costs, it is important that the policy holder has professional representation when making a claim on their building insurance.

Our complete service from initial survey to the completion of the repairs by Concept Claim Solutions’ approved contractors is at no cost to the policyholder.

The insurance companies promise of how easy and straight forward making a claim will be that are provided when a policy is sold, as the statistics on claim rejections and complaints plainly show, are often not the reality when a claim is made.

What Do Concept Claim Solutions Franchisees Do?

As a Concept Claim Solutions franchise partner, you will operate as claim manager authorised by the Financial Conduct Authority to manage building policyholders’ property damage insurance claims.

The result for your client is a reduction in stress and loss of time often suffered when dealing with a claim themselves and the assurance of reaching an appropriate settlement, due to your appointment as their professional representative dealing directly with the insurance company on their behalf.

Regardless of whether the policyholder is a vulnerable client in need of assistance or just busy with life and short on time to manage their own claim, the professionally managed service, at no cost, you will deliver provides a valuable result.

Once agreed, repair works are fully project managed, including organising approved contractors and ensuring all stages of the repairs remain on track.

Potential Earnings

Operating as a professional advisor, the rewards are commensurate, and you will quickly achieve high rewards well into 6 figures.

What Sets Concept Claim Solutions Apart?

Being part of the Insurance Solutions Group means there are unrivalled resources available in the support and development of franchise partners.

Starting life as Concept Building Solutions ISG, it has developed into a leading light both within the insurance and franchise industry with a range of specialist expertise.

Head Office Sales & Marketing

Concept Claim Solutions have, over two decades, continually refined and evolved the methods used for the acquisition of claim management opportunities. These include all aspects from the use of the latest digital marketing techniques, the establishment of national client relationships, inter-group opportunities, networked introducers, and traditional local business networking.

Initial Induction Training

The ten-day induction training is split between a 5-day classroom-based training course, delivered by an accredited professional with hands-on, franchise operational experience, and a 5- day field-based mentoring period where the new franchisee can start to practise the newly acquired skills in a controlled environment before completing a full assessment to confirm satisfactory completion.

Ongoing, continuing professional development is underpinned via the achievement of CII and/or CILA accredited qualifications in insurance and claim management. As a professional advisor representing the interest of policyholders, the continued achievement of recognised, industry qualifications will ensure the highest levels of service are delivered.

Ongoing Claim Handling Support

Our centralised call centre and claims handling support team will provide you continuous support with contractor appointment, assessing insurance claim validity, negotiating, and settling your clients claim.

The Insurance Solutions Group manage the phones for you 7 days a week, 24 hours a day and are often the customer’s first point of contact and currently manage 30,000 calls per year.

Support in the Field

Being part of the ISG, allows you a level of support unsurpassed in our sector. The group of companies directly employ teams of loss adjusters, surveyors and highly qualified technical staff allowing you to operate with the confidence of 100% support and backing. This is essential in enabling professionals from non-insurance and property repair backgrounds to be highly successful from day one.

A nationwide network of contractors is engaged across the group to ensure that when you require them, they can be appointed and manged fully.

You will benefit from being able to follow a proven business development strategy that will ensure your business builds quickly.

The Franchise Package

Probably the most comprehensive franchise package available to franchise partners, covering not just the expected elements, but many other items including accounting and company formation.

The Next Steps

Interested in Starting a Concept Claim Solutions Franchise?

Click below to request more information about this incredible franchise opportunity!

Concept Claim Solutions News

Celebrating 10 Years as a Concept Franchise Partner

March 01, 2024

We are thrilled to celebrate Colin's ten-year milestone as a Concept franchise partner.

His dedication to customer service and passion for helping people have made him an inspiration to many. In this interview, we will delve into Colin's story and learn about why being a Concept franchise partner has been such a personally fulfilling career for him.

Rebecca: Can you tell me about your work history before joining Concept?

Colin: Of course. I began my career as an apprentice diamond setter in Hatton Garden until I was 20. After that, I worked as a double-glazing salesman, going door-to-door. Following that, I moved to Spain in 1989 to sell timeshares, which was an emotionally-driven type of sale.

Upon returning to the UK, I met my wife Sophie, and we’ve been together for 33 years. We have two daughters who are both in their 30’s. I resumed my career in the window business in the early 1990’s and worked for a rapidly growing UK company. I was promoted to Marketing Director in 1996, where I managed a team of over 500 people.

Rebecca: That’s quite an accomplishment. What did you do after that?

Colin: Later on, I started an IT training business that provided online and in-person training. In 2006, I met Bernie, who has over 40 years of experience in the trades. Together, we set up a successful business called We Buy Gold. We knew it wouldn’t last forever, so we started looking at franchises.

Rebecca: What attracted you to the Concept franchise?

Colin: We looked at many other franchises, but Concept was an ideal match for Bernie’s building experience and my marketing expertise. In early 2013, I went to the Head Office and met with Mike, Andy, and David from the Concept support team, who are still there today.

I’ve learned a lot from my varied experiences, and it’s helped me to adapt and be flexible in different situations. It’s also given me a unique perspective on business and customer service, which has been invaluable in my career.

Rebecca: Tell us more about the role as a franchise partner.

Colin: The role involves presenting building insurance claims, negotiating with insurers, and project managing the property repairs. We believe in going above and beyond to make a difference in people’s lives.

A recent example of a claim we have worked on is for a lady in her 80’s who had experienced severe water damage throughout her home. Her insurance company only offered £10,000, which was not enough to cover the cost of repairs. We estimated that the total cost would be higher and were confident in our ability to negotiate. After several meetings with the insurer, we were able to secure a settlement of £45,000 plus VAT, which allowed us to restore her home to a high standard.

In another case, the insurer offered only £3,000, but we were able to negotiate a settlement of £13,000. These are common situations that we deal with every day.

Rebecca: What do you love most about your role as a Concept franchise partner?

Colin: I derive immense satisfaction from helping my customers in their fight against insurance companies to ensure that they receive the rightful compensation for their claims. This enables us to effectively restore their residential or commercial property to its original state. Currently, I am handling a claim worth £180,000 and have observed that loss adjusters tend to be more accommodating with claims exceeding £100,000. However, when it comes to the smaller claims, insurers often fight over every single penny.

Rebecca: What does your working week look like?

Colin: I have my work schedule down to a fine art, which gives me flexibility. On Mondays, I am usually occupied with calls, emails, and scheduling meetings. On Tuesdays, I visit policyholders, inspect the progress of new claims, organise files, and get updates on claims. On Wednesdays, I wake up at 4 am to attend BNI networking events. I have been going for 10 years, built great relationships, and met many great professionals. This leaves me feeling exhausted, so when I get back home, I have an easier afternoon.

Thursdays and Fridays are for dealing with whatever tasks come up. However, I do try on these days to take my wife shopping and out for lunch or I play a game of golf. I have managed to schedule my work this way over the years with the help of Bernie. Sometimes, you have to decline work requests.

I don’t find the business to be particularly challenging, but it requires a strategic approach as if you were playing a game of chess with insurers, moving pieces to achieve your goals. I can’t say anything is difficult, but I don’t particularly enjoy drafting out the schedules of work.

Rebecca: Based on your experience, what core skills and attributes do you need?

Colin: To effectively defend your customer's rights, it is imperative to possess a combination of empathy and determination. Demonstrating a deep understanding of your customer's needs and concerns while also exhibiting an unyielding resolve to fight for their cause is the key to success.

Rebecca: What are your plans for the future?

Colin: I currently have enough work to keep me busy for the next 5 months and have no plans to retire anytime soon.

At my age (mid-60s), I am fortunate to have enough leisure time to pursue my hobbies, which include playing golf and being a part of the Free Mason community. I also enjoy spending time with my family and feel content with my current work-life balance and income. I will only retire if it becomes necessary due to my health.

Rebecca: Would you recommend the Concept Claim Solutions franchise?

Colin: Yes, I would recommend the Concept franchise due to its excellent support team. Even though I don’t need much support, the benefits I receive from the fees are still worth it. If you have the necessary drive to help your customers, I highly recommend joining the Concept franchise.

Colin’s is a testament to the fact that persistence and hard work can help one achieve their goals and make a positive impact.

Concept Claim Solutions Testimonials

Sam and Zaf worked as Solicitors before joining Concept Claim Solutions in September 2022. They pushed themselves out of their comfort zone to achieve greater financial security. "We've had an unbelievable six months and are absolutely smashing the targets we set for the first year, so far the insurance claims we're managing total over £580,000. It was hard work initially; however, when you passionately believe in the service you deliver, and there’s an excellent Head Office support team behind you, it makes the hard work worthwhile."

Zaf,

Concept Claim Solutions

The level of support from the whole team at Concept is first class. The best support I have ever had in my whole career. I’m already 38% ahead of the financial projections. Given this I would recommend the Concept Claim Solutions franchise to anyone with the skill set which is wide and varied, I would have no hesitation in going through the process and experience all over again".

Kevin,

Concept Claim Solutions

Before becoming a franchise partner, I owned several hospitality businesses. After years of being impacted by factors out of my control, I wanted a business in a recession-proof sector. What I love about my Concept Claim Solutions franchise is that I don't have to worry about raising inflation, as all the costs associated with repairing the home or commercial property are passed onto the insurance company. As I enter year 2, I feel completely confident that 2023 will be another great year