Your excellent opportunity to run a professional, time flexible and lucrative professional services business from home, from one of the most recognised and trusted brands in the industry.

Become part of the UK’s longest established claim solutions franchise network assisting property owners in their time of need.

Our proven franchise model has delivered high profits and an enormous sense of personal achievement for our franchise partners for two decades, continually demonstrating that you can, at the same time as making high six figure returns, provide a service at no cost that helps people in their time need.

All of our highly professional franchise partners are authorised by the Financial Conduct Authority to assist in the managing of building policy holders’ claims from start to finish.

Those who have invested in a Concept Claim Solutions franchise in good times, in recession times and during the Covid pandemic, have benefited from how resilient our proven business opportunity is because our performance has not been affected by any of these factors. Property damage occurs no matter what, regardless of the effects of events like recession or pandemic.

Property damage insurance claims in the UK amount to over £3 billion each year. Every policyholder is entitled to appoint professional representation, such as Concept Claim Solutions, meaning the service is always in high demand.

Concept Claim Solutions are part of the Insurance Solutions Group, who are proven specialists in franchise development and servicing the insurance sector.

ISG is a UK wide, specialist group of companies with over 35 years of experience operating in the insurance sector with a successful portfolio of multiple franchise brands.

Why Do Our Clients Need Concept Claim Solutions?

Concept Claim Solutions are the only franchise of our type continually rated in the annual Elite Franchise Top 100 and have been continually recognised within the industry for dedicated service to policy holders.

Building insurance claims landscape

200,000+ Complaints in recent years and not reducing
Financial Ombudsman complaints up 42% year on year
Insurers pay out £17,000,000 per day
Pay-out by some insurance companies is only £1,250, while for others it is £11,250

With almost 1 in 5 claims being rejected by some insurers and often the initial offer from not covering the full potential costs, it is important that the policy holder has professional representation when making a claim on their building insurance.

Our complete service from initial survey to the completion of the repairs by Concept Claim Solutions’ approved contractors is at no cost to the policyholder.

The insurance companies promise of how easy and straight forward making a claim will be that are provided when a policy is sold, as the statistics on claim rejections and complaints plainly show, are often not the reality when a claim is made.

What Do Concept Claim Solutions Franchisees Do?

As a Concept Claim Solutions franchise partner, you will operate as claim manager authorised by the Financial Conduct Authority to manage building policyholders’ property damage insurance claims.

The result for your client is a reduction in stress and loss of time often suffered when dealing with a claim themselves and the assurance of reaching an appropriate settlement, due to your appointment as their professional representative dealing directly with the insurance company on their behalf.

Regardless of whether the policyholder is a vulnerable client in need of assistance or just busy with life and short on time to manage their own claim, the professionally managed service, at no cost, you will deliver provides a valuable result.

Once agreed, repair works are fully project managed, including organising approved contractors and ensuring all stages of the repairs remain on track.

Potential Earnings

Operating as a professional advisor, the rewards are commensurate, and you will quickly achieve high rewards well into 6 figures.

What Sets Concept Claim Solutions Apart?

Being part of the Insurance Solutions Group means there are unrivalled resources available in the support and development of franchise partners.

Starting life as Concept Building Solutions ISG, it has developed into a leading light both within the insurance and franchise industry with a range of specialist expertise.

Head Office Sales & Marketing

Concept Claim Solutions have, over two decades, continually refined and evolved the methods used for the acquisition of claim management opportunities. These include all aspects from the use of the latest digital marketing techniques, the establishment of national client relationships, inter-group opportunities, networked introducers, and traditional local business networking.

Initial Induction Training

The ten-day induction training is split between a 5-day classroom-based training course, delivered by an accredited professional with hands-on, franchise operational experience, and a 5- day field-based mentoring period where the new franchisee can start to practise the newly acquired skills in a controlled environment before completing a full assessment to confirm satisfactory completion.

Ongoing, continuing professional development is underpinned via the achievement of CII and/or CILA accredited qualifications in insurance and claim management. As a professional advisor representing the interest of policyholders, the continued achievement of recognised, industry qualifications will ensure the highest levels of service are delivered.

Ongoing Claim Handling Support

Our centralised call centre and claims handling support team will provide you continuous support with contractor appointment, assessing insurance claim validity, negotiating, and settling your clients claim.

The Insurance Solutions Group manage the phones for you 7 days a week, 24 hours a day and are often the customer’s first point of contact and currently manage 30,000 calls per year.

Support in the Field

Being part of the ISG, allows you a level of support unsurpassed in our sector. The group of companies directly employ teams of loss adjusters, surveyors and highly qualified technical staff allowing you to operate with the confidence of 100% support and backing. This is essential in enabling professionals from non-insurance and property repair backgrounds to be highly successful from day one.

A nationwide network of contractors is engaged across the group to ensure that when you require them, they can be appointed and manged fully.

You will benefit from being able to follow a proven business development strategy that will ensure your business builds quickly.

The Franchise Package

Probably the most comprehensive franchise package available to franchise partners, covering not just the expected elements, but many other items including accounting and company formation.

The Next Steps

Interested in Starting a Concept Claim Solutions Franchise?

Click below to request more information about this incredible franchise opportunity!

Concept Claim Solutions: How We Really Make A Difference

February 27, 2025

Concept Claim Solutions are home insurance claims management specialists, whose job is to make sure a policyholder gets everything they’re entitled to when making a home insurance claim.

Concept, together with their franchisees, are committed to positively impacting society. They are proud supporters of the Ivison Trust, a charity focused on child sexual and criminal exploitation, and the Insurance Charities.

1. Child Exploitation Conferences Parent-Led Training

Thanks to the Ivison Trust, franchisees and the Concept team helped to organise and sponsor the Child Exploitation Conferences in London and Manchester. These events brought together over 160 police officers, social services and educational staff to create policy chance & raise awareness regarding County Lines (modern slavery and trafficking of children).

Franchisees took part in workshops to discuss how businesses can better support educating children and families about the dangers of County Lines and have since advocated for policy changes to ensure parents are informed of the increased risk when their children have neurodivergent needs or are excluded from school.

Currently, parents are not informed of this proven connection. Here is some of the feedback from the police, social services & teachers:

“Absolutely brilliant day - very moving and thought-provoking about how we involve parents as partners”
“It made me think about the impact of what we do as professionals on people’s lives”
“Great session to get professionals talking.”
“Other professionals keep saying ‘this wouldn’t happen in my area’ but these stories prove that it does and we need to listen and not say ‘wouldn’t happen’.”
“Very impactful sessions which built a very informative day. Great open conversation led sessions. Day as a whole identifies where agencies need to learn to work together more.”
“The cross disciplinary teams provoked very useful discussions.”
“Truly inspirational and as an officer I promise to ensure we do better.”
“A brilliant day and I will take it back to the service and reflect on how to change interactions with young people and families. Loved to think about how we can strengthen family ties.”

2. Webinars

Over the summer, in collaboration with Ivison and London Metropolitan police, Concept have supported hosting four webinars that over 1,000 parents, social services, foster parents, and community members attended to help them better understand how to spot signs of exploitation.

3. Parent Support Group

In September 2023, recognizing the lack of support for parents dealing with child exploitation, the Concept team collaborated with the Local Council to establish a weekly Parent Support Group. Both franchisees and the head office have sponsored this initiative. Each session the group focuses on specific issues such as grooming, children’s mental health and domestic violence.

With the Parent Group, the Concept team are also working with the Odd Arts Theatre Company to introduce workshops in secondary schools.

A parent in the group said, “My life feels like a Netflix movie, it’s just awful. But I feel I can see the end of the tunnel now through coming to the parent group”.

4. Insurance Charity

Concept Claim Solutions are committed to supporting newcomers in the industry & take great pride in connecting individuals from other insurance and business sectors with potential clients & offering them valuable networking opportunities.

One of their notable achievements in this regard is the successful organization and hosting of the CII Christmas Dinner, which brought together franchisees from the Northwest and 50 influential individuals from the insurance sector, whilst also raising money for the Insurance Charities.

This year, Concept have taken the lead in organising the Preston and Blackpool Chartered Insurance Institute Annual Dinner. Concept are proud to be the Gold sponsor and have secured sponsorships from prominent organizations such as Platinum Rowlands Hames Chartered Insurance Brokers, PIB Insurance Brokers, Tower Insurance Brokers, Perfect Group, GRS Loss Adjusters, and the British Damage Management Association.

Concept have consistently engaged in various sector related conferences, in their pursuit to stay abreast of industry developments. Their foremost priority is to share the latest insights & trends to their franchisees.

Are you wanting to make a significant difference in your local community? CLICK BELOW to speak with a Franchise Specialist to find out more on this incredible business opportunity!

Concept Claim Solutions Success Stories

Concept Claim Solutions Testimonials

Sam and Zaf worked as Solicitors before joining Concept Claim Solutions in September 2022. They pushed themselves out of their comfort zone to achieve greater financial security. "We've had an unbelievable six months and are absolutely smashing the targets we set for the first year, so far the insurance claims we're managing total over £580,000. It was hard work initially; however, when you passionately believe in the service you deliver, and there’s an excellent Head Office support team behind you, it makes the hard work worthwhile."

Zaf (Concept Claim Solutions (Twickenham))

The level of support from the whole team at Concept is first class. The best support I have ever had in my whole career. I’m already 38% ahead of the financial projections. Given this I would recommend the Concept Claim Solutions franchise to anyone with the skill set which is wide and varied, I would have no hesitation in going through the process and experience all over again".

Kevin (Wolverhampton)

Before becoming a franchise partner, I owned several hospitality businesses. After years of being impacted by factors out of my control, I wanted a business in a recession-proof sector. What I love about my Concept Claim Solutions franchise is that I don't have to worry about raising inflation, as all the costs associated with repairing the home or commercial property are passed onto the insurance company. As I enter year 2, I feel completely confident that 2023 will be another great year