Concept Claim Solutions’ Junaid Shan Wins Rising Star of the Year at the Modern Claims Awards

Turn Insurance Challenges into Business Success with Concept Claim Solutions

Imagine building a business that not only delivers real financial freedom but also makes a genuine difference in people’s lives. At Concept Claim Solutions, we provide the tools, training and brand reputation to help you transform uncertainty into opportunity for both yourself and the customers you support.

Why the Concept Claim Solutions Franchise Works

For over two decades, our franchise partners have built profitable, resilient businesses in a sector that continues to thrive regardless of the economic climate. With property damage claims now worth more than £4 billion annually, the scale of opportunity has never been greater. In 2023 alone, insurers paid out an average of £13 million every day in property damage claims across the UK.

Home insurance claims reached £2.55 billion, marking a nearly 10% increase from 2022. Of this, £573 million was attributed to weather related damage, the highest figure on record. Storms accounted for £133 million, flooding for £286 million and burst pipes for £153 million. Businesses were hit hard as well, making £443 million in weather-related claims, while fire damage remained the top peril for companies at a staggering £880 million.

This is a market where the need for skilled claim managers is undeniable. Policyholders are often at their most vulnerable and our franchisees play a crucial role in easing stress, negotiating fair settlements and ensuring properties are fully restored.

What You’ll Do

As a franchise partner, you’ll step into the role of a claim manager. Your job is to stand up for clients in negotiations with insurers, coordinate reliable contractors to carry out property repairs and ensure that every claim is managed with fairness, efficiency and care. In short, you become both a problem solver and a protector, building a profitable enterprise while making a meaningful impact.

What’s Included

For an investment of £34,995 + VAT, you’ll gain immediate access to everything you need to succeed from day one, including the tools, resources and dedicated support to set you up for long term success.

A proven business model with a history of profitability.
Intensive initial training: 10 days of head office learning and field-based mentoring.
Extensive ongoing support: field support, technical expertise and continued professional development.
Pre-booked meetings for you with referral partners who will benefit directly from working with you from day one.
Centralised call centre support
First Year Accountancy Services
Marketing and sales collateral to enhance client engagement.
Access to a nationwide network of contractors.
First-year access to the Trustist review platform to showcase customer feedback and build market credibility.

(Financing options are available through leading high-street banks, with full support in preparing a professional business plan.)

The Ideal Franchise Partner

This opportunity is designed for individuals with excellent communication and organisational skills who value independence but also want the reassurance of proven systems behind them. If you’re seeking a business that combines financial strength with personal fulfilment, Concept Claim Solutions offers the perfect platform.

Your future is waiting. With Concept Claim Solutions, you can build a business that truly matters for you, for your clients and for the communities you serve.

Contact us today to begin your journey:

Concept Claim Solutions’ Junaid Shan Wins Rising Star of the Year at the Modern Claims Awards

March 04, 2026

A proud moment unfolded on 26th February 2026 as Junaid Shan of Concept Claim Solutions (Middlesbrough) was announced as the winner of Rising Star of the Year at the Modern Claims Awards.

The Modern Claims Awards is a nationally recognised event celebrating excellence across the UK insurance and claims sector. Bringing together insurers, brokers, loss assessors, loss adjusters, and service providers, the awards shine a spotlight on those shaping the future of the sector and making a lasting impact.

Celebrating Talent

The Rising Star of the Year award honours individuals who are setting new benchmarks early in their careers, combining technical expertise with ethical leadership. This year’s finalist shortlist brought together the best talent from across the industry:

Allscreens Nationwide – Sam Sole
Concept Claim Solutions – Junaid Shan
DASA – Chloe Redshaw
Kindertons – Emily Walmsley
MLA – Jade Killen
Napo Pet Insurance – Fiona Key

Reflecting on the announcement, Junaid said:

“When I heard my name announced as the winner, it felt incredible! This experience has reinforced my belief that hard work, dedication, and passion truly pay off.”

A Profession Built Around Advocacy

Junaid is part of Concept Claim Solutions, a multi-award-winning loss assessor operating through an extensive UK-wide franchise network.

When a home or business suffers damage due to fire, flood, storm or escape of water, the insurance process that follows can be complex and demanding. It requires detailed evidence-gathering, careful interpretation of policy coverage, structured negotiation with insurers and managing contractors.

The Middlesbrough team, Junaid, Lauren and Nadia, manages this entire process from initial assessment through to final reinstatement. Their focus is not only on resolving claims efficiently, but on ensuring properties are restored to a high standard and clients remain informed and supported throughout.

Remarkable Growth and Achievement

Under Junaid’s leadership, the Middlesbrough franchise has achieved substantial year-on-year growth in both turnover and profitability. This has been achieved through consistently going above and beyond to achieve the best outcomes for their customers.

Beyond commercial performance, the team also remains committed to contributing positively within the local community.

For Junaid, this recognition means the world both professionally and personally.

“I’m so grateful to Concept Claim Solutions for believing in me from the very beginning. I joined at 22, straight out of university after completing my accountancy degree, and stepping into the industry was a steep learning curve. But from day one, I felt supported.

That backing gave me the confidence to grow, to push standards higher and to build something I’m truly proud of. I’ve always believed in what we do, standing up for policyholders and making a real difference, and I couldn’t be more excited about what the future holds for us.”

As Concept Claim Solutions (Middlesbrough) looks to the future, the priority remains unchanged: delivering unwavering support to every client. For the team, true success is measured not by accolades but by the moment a family steps back into their restored home or a business reopens its doors with confidence.

Concept Claim Solutions Success Stories

Concept Claim Solutions Testimonials

The support and tools make running the business simple, and the team is always there when needed. I enjoy the work, I’m proud of the impact I make, and I’m very satisfied with my decision to join Concept Claim Solutions. It’s a great option for anyone who values flexibility and long-term income.

Adam Millard Concept Claim Solutions (Torquay and Plymouth)

Sam and Zaf worked as Solicitors before joining Concept Claim Solutions in September 2022. They pushed themselves out of their comfort zone to achieve greater financial security. "We've had an unbelievable six months and are absolutely smashing the targets we set for the first year, so far the insurance claims we're managing total over £580,000. It was hard work initially; however, when you passionately believe in the service you deliver, and there’s an excellent Head Office support team behind you, it makes the hard work worthwhile."

Zaf (Concept Claim Solutions (Twickenham))

Before becoming a franchise partner, I owned several hospitality businesses. After years of being impacted by factors out of my control, I wanted a business in a recession-proof sector. What I love about my Concept Claim Solutions franchise is that I don't have to worry about raising inflation, as all the costs associated with repairing the home or commercial property are passed onto the insurance company. As I enter year 2, I feel completely confident that 2023 will be another great year