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Concept Claim Solutions

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Concept Claim Solutions Franchise Opportunity - A Stable, Purpose-Driven Business

When everything feels uncertain, choose a business that doesn’t


In today’s world, uncertainty has become the norm. Rising costs, economic pressure and changing job security are leading more people to ask:

“Where can I find real stability?”

For many, the answer isn’t in traditional employment.

It’s in building a business based on necessity, not luxury.

A Business That’s Always Needed


Concept Claim Solutions operates in a sector that doesn’t slow down when the economy does.
  • Storms don’t stop
  • Leaks don’t wait
  • Fires and accidents still happen
When property damage occurs, homeowners urgently need help navigating their insurance claims.

That’s where Concept Claim Solutions franchise partners step in.

You provide expert support at a difficult time, helping people restore not just their homes - but their peace of mind.

And importantly:
  1. Your service is typically provided at no direct cost to the homeowner
  2. Removing the biggest barrier to engagement

Strong Earning Potential & Flexibility

  • Potential earnings of up to £7,500 per month
  • Home-based and flexible working model
  • Exclusive, protected territories
  • Scalable business with long-term opportunity
You’re building a business that fits around your life, not the other way round.

A Proven, Recession-Resilient Business Model


With over 20 years of success, Concept Claim Solutions is the UK’s longest-established property claims management franchise.
  • Property claims exceed £3–£4 billion annually in the UK
  • Demand remains strong regardless of economic conditions
  • A service built on need, not discretionary spending
This is a business model designed to perform through uncertainty, not depend on stability.

What You’ll Do as a Franchise Partner


This is a relationship-led, professional service business.

You’ll:
  • Manage insurance claims on behalf of policyholders
  • Liaise with insurers, surveyors, and contractors
  • Oversee repairs from assessment through to completion
  • Ensure fair outcomes and high-quality restoration
You are the trusted point of contact guiding clients through a stressful and often complex process.

Full Support From Day One


You are never on your own.

Concept Claim Solutions provides:
  • Comprehensive 5-day induction training
  • Ongoing mentoring and technical support
  • Dedicated Business Development Manager
  • Access to experienced claims handlers and surveyors
  • Marketing support and lead generation
  • First-year accountancy support
  • Call centre services and operational infrastructure
You’ll be part of a well-established network backed by the Insurance Solutions Group (ISG).

Why Choose Concept Claim Solutions

  • Established franchise model since 2001
  • FCA-authorised business
  • National brand with proven success
  • Ranked in the Elite Franchise Top 100
  • Network of 50+ franchise partners nationwide
  • Ethical franchising standards (BFA aligned support structure)

Investment


For £34,995 + VAT, you receive a complete launch package including:
  • Training
  • Marketing materials
  • Dedicated landing page
  • Business support services
  • Access to contractor networks
Finance options are available.

Who This Is For


You don’t need previous experience in insurance or construction.

This suits individuals with:
  • Strong communication skills
  • Organisation and problem-solving ability
  • A genuine desire to help people
  • Professional or client-facing backgrounds
Many successful franchise partners come from:
  • Customer service
  • Healthcare
  • Education
  • Administration
  • Recruitment
  • Management

Build Something Stable, Meaningful, and Profitable


This is more than a business opportunity.

It’s a chance to build:
  • Financial independence
  • Long-term stability
  • A career with real purpose and impact

Take the Next Step


If you’re looking for a business that can grow with you, even in uncertain times - Concept Claim Solutions offers a proven, supported path forward!

Enquire today to speak with a Franchise Specialist and explore what your future could look like!

Concept Claim Solutions’ Junaid Shan Wins Rising Star of the Year at the Modern Claims Awards

A proud moment unfolded on 26th February 2026 as Junaid Shan of Concept Claim Solutions (Middlesbrough) was announced as the winner of Rising Star of the Year at the Modern Claims Awards.

TaxAssist Accountants Image

The Modern Claims Awards is a nationally recognised event celebrating excellence across the UK insurance and claims sector. Bringing together insurers, brokers, loss assessors, loss adjusters, and service providers, the awards shine a spotlight on those shaping the future of the sector and making a lasting impact.

Celebrating Talent

The Rising Star of the Year award honours individuals who are setting new benchmarks early in their careers, combining technical expertise with ethical leadership. This year’s finalist shortlist brought together the best talent from across the industry:

  • Allscreens Nationwide – Sam Sole
  • Concept Claim Solutions – Junaid Shan
  • DASA – Chloe Redshaw
  • Kindertons – Emily Walmsley
  • MLA – Jade Killen
  • Napo Pet Insurance – Fiona Key

Reflecting on the announcement, Junaid said:

“When I heard my name announced as the winner, it felt incredible! This experience has reinforced my belief that hard work, dedication, and passion truly pay off.”

Concept Claims Solution Image

A Profession Built Around Advocacy

Junaid is part of Concept Claim Solutions, a multi-award-winning loss assessor operating through an extensive UK-wide franchise network.

When a home or business suffers damage due to fire, flood, storm or escape of water, the insurance process that follows can be complex and demanding. It requires detailed evidence-gathering, careful interpretation of policy coverage, structured negotiation with insurers and managing contractors.

The Middlesbrough team, Junaid, Lauren and Nadia, manages this entire process from initial assessment through to final reinstatement. Their focus is not only on resolving claims efficiently, but on ensuring properties are restored to a high standard and clients remain informed and supported throughout.

Remarkable Growth and Achievement

Under Junaid’s leadership, the Middlesbrough franchise has achieved substantial year-on-year growth in both turnover and profitability. This has been achieved through consistently going above and beyond to achieve the best outcomes for their customers.

Beyond commercial performance, the team also remains committed to contributing positively within the local community.

For Junaid, this recognition means the world both professionally and personally.

“I’m so grateful to Concept Claim Solutions for believing in me from the very beginning. I joined at 22, straight out of university after completing my accountancy degree, and stepping into the industry was a steep learning curve. But from day one, I felt supported.

That backing gave me the confidence to grow, to push standards higher and to build something I’m truly proud of. I’ve always believed in what we do, standing up for policyholders and making a real difference, and I couldn’t be more excited about what the future holds for us.”

As Concept Claim Solutions (Middlesbrough) looks to the future, the priority remains unchanged: delivering unwavering support to every client. For the team, true success is measured not by accolades but by the moment a family steps back into their restored home or a business reopens its doors with confidence.

Concept Claim Solutions Success Stories

Jason’s Journey to Building a Thriving Concept Claim Solutions Franchise

After years spent managing projects, coordinating teams, and overseeing operations, Jason reached a point where he wanted to channel his experience into building something for himself, a business with long-term potential and financial security.

Pierre Guy: Where Commercial Insight Meets Real-World Judgement in Building Insurance Claims

When a property suffers a major loss, the impact rarely stops at the damage itself. It quickly extends into cash flow, disrupts operations and places immediate pressure on decisions that carry long-term consequences.

Franchisee Spotlight: Adam Millard – Concept Claim Solutions (Plymouth & Torquay)

When Adam Millard joined Concept Claim Solutions in September 2023, his goal was simple: to create a successful business that delivered genuine value to clients while providing long-term security for his family. Just over two years later, that ambition is already paying off.

Jefferson’s Journey with Concept Claim Solutions

January 12, 2026| Franchisee Success Stories
Every journey into franchising starts somewhere. For Jefferson, it began with becoming a dad.

How Leon Friend Turned Franchises into a Community Powerhouse

September 22, 2025| Franchisee Success Stories
Entrepreneurship can be a gamble — but Leon Friend has stacked the odds in his favour. Based in the Kent and Medway area, Leon has made it his mission to build businesses that serve not just customers, but neighbours, families, and future generations.

From University to Franchisee: Junaid Shan’s Journey

February 11, 2025| Franchisee Success Stories
Junaid Shan is making a remarkable impact in the business world. Growing up in the west of Newcastle, he joined Concept Claim Solutions as a Franchisee in 2022, the same year he completed his degree in accountancy.

Customer Service Excellence at Concept Claim Solutions!

February 11, 2025| Franchisee Success Stories
Experiencing a disaster at home – be it a burst pipe, fire, accidental damage, or storm damage – can leave you feeling overwhelmed, and the journey to recovery is rarely straightforward.

Concept Claims Solutions: A day in the life of a Franchisee!

August 06, 2024| Franchise Success Stories
Concept Claims Solutions are home insurance claims management specialists, who’s job is to make sure a policyholder get’s everything they’re entitled to when making a home insurance claim.

Celebrating 10 Years as a Concept Franchise Partner

We are thrilled to celebrate Colin's ten-year milestone as a Concept franchise partner.

Why Being a Franchise Partner for Concept Claim Solutions is the Best Decision I Ever Made

January 31, 2024
“My name is Pasha, and I am a franchise partner for Concept Claim Solutions (South West Wales)."
Concept Claim Solutions Testimonials
The support and tools make running the business simple, and the team is always there when needed. I enjoy the work, I’m proud of the impact I make, and I’m very satisfied with my decision to join Concept Claim Solutions. It’s a great option for anyone who values flexibility and long-term income.
Adam Millard Concept Claim Solutions (Torquay and Plymouth)
Sam and Zaf worked as Solicitors before joining Concept Claim Solutions in September 2022. They pushed themselves out of their comfort zone to achieve greater financial security. "We've had an unbelievable six months and are absolutely smashing the targets we set for the first year, so far the insurance claims we're managing total over £580,000. It was hard work initially; however, when you passionately believe in the service you deliver, and there’s an excellent Head Office support team behind you, it makes the hard work worthwhile."
Zaf (Concept Claim Solutions (Twickenham))
Before becoming a franchise partner, I owned several hospitality businesses. After years of being impacted by factors out of my control, I wanted a business in a recession-proof sector. What I love about my Concept Claim Solutions franchise is that I don't have to worry about raising inflation, as all the costs associated with repairing the home or commercial property are passed onto the insurance company. As I enter year 2, I feel completely confident that 2023 will be another great year
Pasha (Concept Claim Solutions (South West Wales))
Concept Claim Solutions Videos
Middlesbrough’s Power Duo: 3 Years of Franchise Growth with Concept Claim Solutions

Middlesbrough’s Power Duo: 3 Years of Franchise Growth with Concept Claim Solutions

Nadia and Junaid, franchisee and manager of Concept Claim Solutions Middlesbrough, share their experience after over three successful years in business.
How Paul’s Franchise Stays Ahead in a Competitive Market

How Paul’s Franchise Stays Ahead in a Competitive Market

Paul Cheetham shares his journey as a Concept Claim Solutions franchisee covering Wigan and Bolton.
From Claims to Clarity: Why Concept Is the Franchise to Watch

From Claims to Clarity: Why Concept Is the Franchise to Watch

Rebecca, Head of Franchise at Concept Claim Solutions, offers a candid look into what makes this business model so compelling.
From Taunton to Triumph: James’s Franchise Journey with Concept Claim Solutions

From Taunton to Triumph: James’s Franchise Journey with Concept Claim Solutions

James shares his experience of launching and growing his Concept Claim Solutions franchise in Taunton.
VIDEO
Concept Claim Solutions | The Opportunity

Concept Claim Solutions | The Opportunity

Watch this video to learn more about the Concept Claim Solutions opportunity.
VIDEO
Conccept Claims Solutions | Franchise Information

Conccept Claims Solutions | Franchise Information

Watch this video to learn more about the Concept Claims franchise opportunity.
VIDEO
Day in the Life of a Concept Claim Solutions Franchise Partner

Day in the Life of a Concept Claim Solutions Franchise Partner

Day in the Life of a Concept Claim Solutions Franchise Partner
VIDEO
First Year as a Franchise Partner- Concept Claim Solutions

First Year as a Franchise Partner- Concept Claim Solutions

Gary Dimond recommends Concept Claim Solutions
Concept Claim Solutions Gallery
Concept Claim Solutions Gallery
Concept Claim Solutions Image
Available Locations:
Opportunities available across the UK and Ireland
Business Type:
Franchise
Minimum Investment:
£15,000 + Funding
Financing Assistance
3rd Party
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