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Celebrating 10 years of Five Star Franchisee Satisfaction

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With hundreds of franchisors all shouting about how good their training and support is, it’s difficult to stand out from the crowd and hard for prospective franchisees to identify the best franchise opportunities.

The WorkBuzz Best Franchise Programme and 5 Star Franchisee Satisfaction accreditation is designed to help differentiate outstanding franchisors.
And this month, Right at Home became one of only three franchise brands in the UK to retain the Five Star Satisfaction for a record-breaking 10th consecutive year.

This highly valued accreditation comes as a direct result of the feedback given by our network of franchise owners, in a confidential annual survey completed by industry analysts WorkBuzz.

Within the survey franchise owners - from brands right across the franchise sector - are asked to rate and comment on five areas of the business model they have bought into.

The survey results help to identify the strongest franchise systems and those offering outstanding support that is valued across the network.

So, how did Right at Home's franchise owners rate their satisfaction this year?

  • We scored 90 for Training and Support - 14 points higher than the industry benchmark!
  • We scored 89 for Culture and Relationships - 18 points higher than the industry benchmark!
  • We scored 91 for our Franchise System - 14 points higher than the industry benchmark!
  • We scored 93 for Leadership - 22 points higher than the industry benchmark!
  • We scored 91 for General Satisfaction - 32 points higher than the industry benchmark!

We will be sharing some of the lovely comments that were made in the survey, below and over coming days on our social media.

Commenting on the survey results, CEO Lucy Campbell said:

"Here at Right at Home, we pride ourselves on having a culture of trust and togetherness – one which absolutely embraces collaboration through our one-team approach, as we collectively strive to make a meaningful difference every day.

"To have maintained such levels of Franchisee satisfaction for 10 consecutive years underlines that we are absolutely true to our word and are getting it right for our highly valued network, and that means the absolute world to us.

"Looking forward, we are committed to continuously improving our offering, with an industry-leading ratio of 3 National Office support staff to every Franchise Owner, and have our sights firmly set on another decade of similar success."
Feedback from our franchisees:

"Our business support manager is amazing. They have been the best support and have completely exceeded our expectations. They really understand us as well as our business and always provide the right level of support."

(Anonymous) | Right at Home Franchise Owner

"Our Quality & Compliance Manager is first class. A deep and multi-level thinker, with excellent theoretical and first-hand experience, always challenges everything and gently guides and supports us to where we need to be. "

(Anonymous) | Right at Home Franchise Owner

"I meet with our Talent Attraction Consultant monthly and I have seen steady increase in our recruitment. She has so much experience and always has something else to try or to tweak. We constantly move forwards and she is a pleasure to work with."

Anonymous | Right at Home Franchise Owner

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