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2022: Reflecting on another year of Right at Home making a difference

Across our network of over 75 locally owned franchise offices and dedicated National Office support team, we have so many achievements to celebrate. Join us as we look back over 2022 and reflect on an eleventh fantastic year of Right at Home making a difference every day.

Magic Moments with our amazing carers

Right at Home GF Client has an 'ice' day with CareGivers

Right at Home GF's client dreamed of getting his skates back on after many years away from the ice. His two CareGivers, Marion and Vicky, recognised the value of reconnecting with his younger self, particularly as he is now living with dementia, and they made it happen.

They had an incredible day ice skating together, and owner Alastair Shanks spoke of his pride at the team really going the extra mile to make their client's dream come true.

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Right at Home Maidenhead Clients have a 'ferry-tale' day out

From his office on the River Thames, Scott MacRae, owner of Right at Home Maidenhead, laid on a boating daytrip for several of the office's Clients and team members. Although it wasn't the warmest day of the year, everybody enjoyed their 'mini cruise'. Hats off to Scott's wonderful CareGivers, who willingly volunteered their time to ensure the day ran smoothly and everyone had a great time!

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Right at Home Solent help school friends to reunite after 60 years

At Right at Home Solent's Christmas Afternoon Celebration, two Clients were reunited for the first time in over 60 years!

Earlier in the year, CareGivers learnt the pair were best friends at school and were determined to get them back together. Now, at 91 years old, they had a lot to catch up on! Thank you to the amazing team for making this possible.

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Right at Home East Lancs CareGivers surprise Client for her 101st birthday

As a surprise for her 101st birthday, CareGivers from Right at Home East Lancashire decorated a Client's house with bunting and birthday banners. Last year, when she turned 100, she was delighted to wake up to decorations from her carers, so they decided to make it an annual tradition!

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Right at Home Stockport organise a 'paws-itively' great day for Clients

When 'National Bring Your Dog To Work Day' coincided with 'National Cream Tea Day' earlier this year, the team at Right at Home Stockport saw an opportunity to treat both their Clients and staff.

Clients received a special visit from some furry friends to celebrate the day, and after that the full team was invited into the office for a traditional cream tea party.

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CareGivers at Right at Home Bournemouth help Client to continue his passion for model railways

When the Right at Home Bournemouth team started to care for this Client, he felt he would have to get rid of his model railway as he was no longer able to build it. However, with the help of the amazing team and a few trips to B&Q, he has now drawn up his plans for his new model railway. Thank you team for reigniting his confidence and passion!

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Exceptional people across an exceptional franchise network

Right at Home Young Ambassador speaks up for care workers in Parliament

In 2022 we secured a media opportunity with The Guardian newspaper and we approached Chevvone Baker - the first ever 'Right at Home Young Ambassador of the Year' - to help shine a light on both the rewards and the challenges of working in the care sector.

The response to the resulting article led to Chevonne being invited to speak in parliament - addressing Jeremy Hunt and other MPs on behalf of UK care workers. She did a superb job of raising awareness and discussing the challenges within social care - and we feel confident that her voice and others like it will indeed help bring about positive changes.

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Enhancing skills from the top down, across the network

Our Franchise Owners understand the importance of helping their team members achieve their career goals and ambitions - after all, they are building teams to support and enable their own long-term life goals. And with a comprehensive training and development offering, we are well equipped to develop the next generation of care leaders.

In addition to the hundreds of days of training offered by our local offices, during 2022 Right at Home UK provided more than 100 training days to Franchise Owners, managers and key staff, to allow our network to continue to develop care professionals, who deliver an outstanding service to our amazing Clients.

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Harnessing the power of the network at our Annual Conference

Spending time together is essential to the success of our Franchisees' business and we are lucky to have a network of such incredible owners! Each September, we meet for two days to share best practise, attend workshops and enjoy some well-deserved celebrations. Our largest Annual Conference yet, it was fantastic to see faces old and new. Thank you to all of our Franchise Owners for their valuable contributions.

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Team meetings: getting to know each other and sharing ideas & feedback

Our amazing team members are the reason we are able to provide such high quality care: it's thanks to their dedication, passion and caring nature. We make sure to give our teams the opportunity to bond, share ideas and feedback through regular team meetings. This year, our offices have loved using local businesses to host team get-togethers over lunches and coffees. Right at Home Bromley are pictured below at one of their lunch meetings!

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Our biggest award-winning year yet!

Being announced as finalists and winners for highly respected award titles is great recognition of the quality service we provide: whether that is to our Clients, team members or franchise owners. This year the Right at Home network were finalists in an impressive 40 award categories, across franchising and homecare sectors, taking home the title for an incredible 27 of them!

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2022 Right at Home Celebration Awards

A highlight of the Right at Home calendar, each year at our Annual Conference we shine a spotlight on the year's achievements with a glittering Celebration Awards evening. Across 12 categories, we awarded accolades including our highly coveted CareGiver of the Year, Registered Manager of the Year and Employer of the Year awards.

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An employer and franchisor of choice

This year Right at Home UK was announced as one of only four franchise networks in the UK to receive the WorkBuzz 5* Franchisee Satisfaction Award for the tenth consecutive year! Right at Home UK also received the WorkBuzz 5* employer award for the fourth year on the run, whilst an impressive 20 offices received the accolade at a local level. We also saw our newly appointed CEO, Lucy Campbell, awarded the EWiF Woman Franchisor of the Year title for the third consecutive year! Well done to everyone involved!

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A homecare provider of choice

Highly anticipated in the Right at Home calendar, the Home Care Awards recognise the best homecare providers, individuals and initiatives in the sector. This year, Right at Home took home an incredible seven recognitions: five awards and two high commendations! The team were especially delighted to receive the 'Outstanding Home Care Provider of the Year Gold' award. At this year's awards, Right at Home UK received Top 20 Homecare Group status out of 678 providers once again. An impressive 20 local offices also received Top 20 Homecare Provider status in their respective regions.

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Making a difference in our local communities

Giving back to our local communities

This year we were delighted to announce the launch of our partnership with our second official charity partner, British Heart Foundation as we began to raise awareness and funds for their great work. Our teams also continued to raise funds for our other charity partner, Alzheimer's Society through Elf Days, cakes sales and Memory Walks. We were proud to see our teams pull together to organise collections of groceries for local food banks and goods for Ukraine, as well as supporting other local charities in their areas. The local mayor visited the team at Right at Home Bishop's Stortford to thank them for their donations for Ukraine.

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Offices celebrating 10 years of making a difference

As we celebrated the 11th year of Right at Home UK making a difference, this year we also saw five of our offices mark their tenth year of providing care in their local communities. Right at Home GF commemorated the anniversary at their annual BBQ, inviting Clients, CareGivers and their families. Pictured below, Right at Home Cardiff & Newport also celebrated the achievement, inviting their local MP to join their team for the day. Huge congratulations to Right at Home Maidenhead, Right at Home Derby & East Staffordshire and Right at Home Bournemouth & Poole who also reached the impressive milestone.

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Supporting local people to keep moving!

Right at Home Worthing have had so much success with their Love to Move classes that they have just expanded to host them in three locations! Offering the elderly and those living with dementia the opportunity to keep active, the classes also provide attendees with a chance to socialise. CareGiver Hannah passed her qualification earlier this year and is now a fully qualified Love to Move instructor. Well done Hannah!

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Building a true sense of community
Helping to build a real community feel is part of what we do: our vital work helps people to get back into their local area and enjoy social activities again. Lots of our lovely offices like to run their own events such as Right at Home North Somerset, pictured below, who organised a Garden Party to celebrate National Picnic Week. Right at Home Isle of Wight also set up a weekly Dementia Afternoon Tea Club in a local church, which has since been recognised with award titles!

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Thank you to every one of our Franchise Owners, their team members and local community partners, for all they collectively achieved in 2022. We're so proud to have spent another phenomenal year truly making a difference every day. We're already excited to see what 2023 brings!

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