Anything, anywhere: delivering business success and personal freedom
PACK & SEND is a market-leading logistics franchise that specialises in packing and shipping large, fragile, valuable and awkwardly shaped items that most courier companies simply aren't equipped to handle. By providing tailored packaging and freight solutions, the business operates in a profitable niche with limited direct competition and strong, year-round demand.
With more than 30 years of proven success, PACK & SEND offers franchise partners a scalable, high-margin business built on repeat customers, multiple revenue streams, and specialist expertise.
Top-performing centres generate annual turnover in excess of £700,000 while achieving gross profit margins of more than 65%. With the UK network expanding by 55% in 2025, franchise partners are well positioned to benefit from the brand's continued growth and increasing market presence.
Why Choose PACK & SEND?
PACK & SEND’s customer proposition stands head and shoulders above the competition due to three unique qualities:
- They send “Anything. Anywhere.” As long as it’s physically possible (and legal), they find a way to get anything, anywhere in the world
- NO LIMITS! Their ‘no limits’ approach means they will find solutions for almost anything that requires safe sending
- Legendary Customer Service: They are committed to providing great solutions and managing the process from beginning to end
Franchise Partners Benefit From:
- High-Margin Specialist Services – Operate in a profitable niche where expertise and personalised service command premium returns.
- Repeat Commercial Business – Build long-term relationships with auction houses, galleries, online retailers, medical centres, SMEs and other businesses that generate recurring revenue.
- Multiple Revenue Streams – Generate income from packing, shipping, freight, warranty, logistics solutions and complementary business services.
- Prime, Cost-Effective Locations – Operate from highly visible retail service centres in convenient secondary high street locations, helping to maximise customer accessibility while keeping overheads low.
Your Investment:
The total initial investment is approximately £94K (inc. VAT). This includes the franchise fee, shop fit-out, and training, giving you a ready to launch working branch. With up to 70% funded through a bank loan, subject to approval, your liquid capital requirement is £24,000, + working capital to support living costs and business operations during the start-up period
What does a PACK & SEND franchise partner look like?
PACK & SEND is looking for driven, customer-focused entrepreneurs who enjoy solving problems and building relationships. No logistics experience is required - they'll provide the training and support you need to succeed.
What will I receive from PACK & SEND?
From day one, you'll receive comprehensive training and ongoing support to help you launch, operate, and grow your business with confidence. Our structured onboarding programme is designed to equip you with the knowledge, skills, and guidance needed for long-term success.
Key Training Highlights:
- Virtual induction event – Meet the onboarding team and gain a clear understanding of your franchise journey.
- Comprehensive initial training programme – A blend of online learning, Head Office workshops, and practical training at a certified training centre.
- Structured two-year post-launch support – Ongoing guidance from the Learning & Development team and a dedicated Business Development Coach, with regular business, sales, and customer service coaching.
- Flexible long-term support – Continued guidance that evolves with your business, providing the right level of support as your confidence and experience grow.
Your Next Steps
Ready to build a better future? Click the link below and a member of the PACK & SEND Retail Network Development team will contact you as soon as possible:
- Franchise Fee: ££34,995
- Minimum Investment: £30,000
- Liquid Capital: £36,000 - £41,000
- Total Investment: £120,000 - £130,000 (including working capital of between £35,000 and £50,000)
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Is PACK & SEND the Right Franchise for You?
New PACK & SEND franchise opens in Liverpool offering specialist courier service
PACK & SEND has opened a new service centre in Liverpool, bringing specialist courier, packing and shipping support to local businesses and residents who need to send fragile, valuable, large or unusual items across the UK and worldwide.
The new Liverpool centre is led by PACK & SEND franchise partner Matthew France, whose background combines international business ownership with hands-on parcel sector experience. Before launching the business in Liverpool, Matthew spent more than two decades in France, where he built and ran a bar in Val-d’Isère. After returning to the UK, he developed further logistics knowledge while working in Royal Mail’s parcel department.
That mix of business experience and shipping expertise made PACK & SEND a natural fit. The brand is known for helping customers move items that standard courier services can struggle to handle, including artworks, antiques, electronics, manufacturing components, medical equipment and musical instruments.
For customers in Liverpool, that means access to a courier service designed around care, protection and flexibility. Rather than focusing only on standard parcel delivery, PACK & SEND supports shipments that need professional packing, tailored handling and reliable transport arrangements. This is especially valuable for local artists, antique dealers, collectors, ecommerce businesses and companies shipping sensitive or high-value goods.
“What attracted me to PACK & SEND was the opportunity to move into a service-led business with strong demand and real variety from one day to the next. In the shipping and courier market, it fills an important niche, specialising in handling items of any size, value, or fragility with precision and care.
“From delicate artworks to large machinery, we ensure items are securely packaged and safely transported to destinations worldwide. We also help people when they are, for instance, relocating overseas, or sending exotic gifts.”
The opening strengthens PACK & SEND’s presence in the North West and gives the Liverpool city region access to a broader range of courier and shipping solutions. In addition to specialist packing and international shipping, the business supports customers with postal, freight, courier and removal services, helping with everything from one-off personal shipments to regular business dispatches.
Across the wider network, PACK & SEND has experience handling artworks by internationally recognised names including Banksy, Damien Hirst, Andy Warhol, Tracey Emin and Jeff Koons, and is also an approved service provider to LAPADA, the UK’s largest
association of professional art and antiques dealers. This gives the Liverpool centre strong credentials in areas such as art shipping, antique shipping and fragile item delivery.
Matthew believes the timing is right for the business in the city. With ecommerce continuing to grow and Liverpool offering a strong mix of culture, commerce and independent enterprise, the new centre is well positioned to support both consumers and companies across the region.
“With ecommerce continuing to grow, it felt like the right time to make the move, and Liverpool felt like the right place to do it. It’s an amazing place with such fantastic culture and music, and a vibrancy you don’t find anywhere else. It is exciting to start a new chapter here and to build a business serving both local people and companies across the Liverpool city region and surrounding areas.”
For Liverpool customers looking for a courier service that goes beyond standard parcel delivery, PACK & SEND offers a specialist option for items that need extra care, from fragile artwork and antiques to large, awkward and valuable consignments.
If you’re interested, and want to discover more about the PACK & SEND franchise opportunity, just click the button below to get in touch
The PACK & SEND Franchise | Delivering Success & Personal Freedom
PACK & SEND | Franchisee Insights
