Anything, anywhere: delivering business success and personal freedom
PACK & SEND has a unique company profile, and position, within the multibillion-pound logistics industry. They specialise in packing and shipping large, fragile, valuable, or awkwardly shaped items that other courier suppliers and freight companies are typically not equipped to deal with.
Launched in Australia over 30 years ago, PACK & SEND gives its franchise partners the opportunity to build highly successful, profitable businesses. Their top performing centres generate annual turnover of almost £800,000 and experience high gross profit margins in excess of 65% and are seeing ongoing strong annual growth as their businesses win a constant stream of new customers on top of the ever-growing base of repeat customers.
The first UK PACK & SEND service centre opened in 2009 and the business has grown every year; they’ve worked closely with their franchise partners to hone their business and reach new heights of success.
Their pursuit of this growing niche market means a significant proportion of their business comes from referrals from other carriers who do not have the infrastructure to provide personalised packaging and freight solutions in the same way that PACK & SEND can.
Why Choose PACK & SEND?
Their expertise and reputation for packing large, valuable, and fragile items makes them the go-to service provider when shipping items such as antiques, artwork, musical instruments and electronic equipment. Depending on the client’s requirements, goods are sent via road, air, or sea freight to locations anywhere in the world.
Franchise partners operate from a network of retail service centres that are located in secondary high street locations, ensuring high visibility and convenience for customers without high rents.
The unique PACK & SEND customer proposition
The logistics market is highly competitive but the vast majority of operators offer the same old basic shipping services for pre-packed items with minimal customer service.
This is where PACK & SEND is different. They offer carefully planned packing and shipping solutions and take responsibility for making sure that customers’ goods arrive safely at their destination. In return, their customers appreciate the care and attention provided and recognise the value of their services rather than simply chasing the lowest price.
Their customer proposition stands head and shoulders above the competition due to three unique qualities:
- They send “Anything. Anywhere.” As long as it’s physically possible (and legal!), we’ll find a way to get anything, anywhere in the world
- NO LIMITS! Their ‘no limits’ approach means they will find solutions for almost anything that requires safe sending
- Legendary Customer Service: They are committed to providing great solutions and managing the process from beginning to end, which results in loyal repeat customers
Your Investment:
The initial franchise fee is £34,995, you will also need to budget for your service centre fit-out and working capital. The total amount required to open a PACK & SEND store is normally in the region of £120,000 – 135,000 (including working capital of between £25,000 and £50,000) so they always advise new franchisees to have access to between £50,000 and £60,000 in readily available liquid capital, but, as up to 70% funding support can be available (subject to personal circumstances) through high-street banks, you may only need £30,000 in liquid funds to secure your PACK & SEND store.
The ongoing Franchise Management and Advertising Fees cover everything you need to get your business off the ground and keep it growing:
- Marketing material such as flyers, brochures, banners and posters
- Sales kits and management resources
- PR resource
- Digital and social media account management
- National advertising campaigns, sponsorships and promotions.
What does a PACK & SEND franchise partner look like?
PACK & SEND franchise partners start as owner-operators of their own businesses, building a team to fulfil the needs of their customers by providing the very best solutions. Experience in the logistics sector is not required.
You will need to have great people skills and a passion for customer service.
Problem-solving, lateral thinking, organisational, time management, communication, numeracy, and computer skills are also necessary.
What will I receive from PACK & SEND?
In addition to access to all the benefits of the business model, the initial part of your PACK & SEND journey will involve a comprehensive training programme and ongoing support thereafter.
When you’re ready to launch, an expert will join you and your team in your PACK & SEND service centre for the first month. They won’t run the business for you but they’ll be on hand so you can get up to speed on maximising sales and customer satisfaction.
PACK & SEND also offers two guarantees to franchisees:
- Year 1 brand lead guarantee – PACK & SEND guarantees a defined number of leads with the opportunity to secure long-term repeat customers
- Year 1 marketing support guarantee – whatever you spend on marketing, PACK & SEND will match it (up to a maximum of £6,000).
How do I get started with my own PACK & SEND franchise?
PACK & SEND believe in making finding out about our business opportunity as quick and easy as possible.
After a brief telephone interview during which they will find out a bit about you and your motivation for becoming a PACK & SEND Franchise Partner, they will provide you with a comprehensive overview of their business model, which will help you decide if the PACK & SEND opportunity is right for you.
Ready to build a better future? Click the link below and a member of the PACK & SEND Retail Network Development team will contact you as soon as possible.
- Franchise Fee: ££34,995
- Minimum Investment: £30,000
- Liquid Capital: £36,000 - £41,000
- Total Investment: £120,000 - £130,000 (including working capital of between £35,000 and £50,000)
PACK & SEND Unveils Evolved Brand Identity, Reinforcing Its Vision for the Future of Logistics
Is PACK & SEND the Right Franchise for You?
New PACK & SEND franchise opens in Liverpool offering specialist courier service
PACK & SEND has opened a new service centre in Liverpool, bringing specialist courier, packing and shipping support to local businesses and residents who need to send fragile, valuable, large or unusual items across the UK and worldwide.
The new Liverpool centre is led by PACK & SEND franchise partner Matthew France, whose background combines international business ownership with hands-on parcel sector experience. Before launching the business in Liverpool, Matthew spent more than two decades in France, where he built and ran a bar in Val-d’Isère. After returning to the UK, he developed further logistics knowledge while working in Royal Mail’s parcel department.
That mix of business experience and shipping expertise made PACK & SEND a natural fit. The brand is known for helping customers move items that standard courier services can struggle to handle, including artworks, antiques, electronics, manufacturing components, medical equipment and musical instruments.
For customers in Liverpool, that means access to a courier service designed around care, protection and flexibility. Rather than focusing only on standard parcel delivery, PACK & SEND supports shipments that need professional packing, tailored handling and reliable transport arrangements. This is especially valuable for local artists, antique dealers, collectors, ecommerce businesses and companies shipping sensitive or high-value goods.
“What attracted me to PACK & SEND was the opportunity to move into a service-led business with strong demand and real variety from one day to the next. In the shipping and courier market, it fills an important niche, specialising in handling items of any size, value, or fragility with precision and care.
“From delicate artworks to large machinery, we ensure items are securely packaged and safely transported to destinations worldwide. We also help people when they are, for instance, relocating overseas, or sending exotic gifts.”
The opening strengthens PACK & SEND’s presence in the North West and gives the Liverpool city region access to a broader range of courier and shipping solutions. In addition to specialist packing and international shipping, the business supports customers with postal, freight, courier and removal services, helping with everything from one-off personal shipments to regular business dispatches.
Across the wider network, PACK & SEND has experience handling artworks by internationally recognised names including Banksy, Damien Hirst, Andy Warhol, Tracey Emin and Jeff Koons, and is also an approved service provider to LAPADA, the UK’s largest
association of professional art and antiques dealers. This gives the Liverpool centre strong credentials in areas such as art shipping, antique shipping and fragile item delivery.
Matthew believes the timing is right for the business in the city. With ecommerce continuing to grow and Liverpool offering a strong mix of culture, commerce and independent enterprise, the new centre is well positioned to support both consumers and companies across the region.
“With ecommerce continuing to grow, it felt like the right time to make the move, and Liverpool felt like the right place to do it. It’s an amazing place with such fantastic culture and music, and a vibrancy you don’t find anywhere else. It is exciting to start a new chapter here and to build a business serving both local people and companies across the Liverpool city region and surrounding areas.”
For Liverpool customers looking for a courier service that goes beyond standard parcel delivery, PACK & SEND offers a specialist option for items that need extra care, from fragile artwork and antiques to large, awkward and valuable consignments.
If you’re interested, and want to discover more about the PACK & SEND franchise opportunity, just click the button below to get in touch
The PACK & SEND Franchise | Delivering Success & Personal Freedom
PACK & SEND | Franchisee Insights
