Anything, anywhere: delivering business success and personal freedom
PACK & SEND has a unique company profile, and position, within the multibillion-pound logistics industry. They specialise in packing and shipping large, fragile, valuable, or awkwardly shaped items that other courier suppliers and freight companies are typically not equipped to deal with.
Launched in Australia over 30 years ago, PACK & SEND gives its franchise partners the opportunity to build highly successful, profitable businesses. Their top performing centres generate annual turnover of almost £800,000 and experience high gross profit margins in excess of 65% and are seeing ongoing strong annual growth as their businesses win a constant stream of new customers on top of the ever-growing base of repeat customers.
The first UK PACK & SEND service centre opened in 2009 and the business has grown every year; they’ve worked closely with their franchise partners to hone their business and reach new heights of success.
Their pursuit of this growing niche market means a significant proportion of their business comes from referrals from other carriers who do not have the infrastructure to provide personalised packaging and freight solutions in the same way that PACK & SEND can.
Why Choose PACK & SEND?
Their expertise and reputation for packing large, valuable, and fragile items makes them the go-to service provider when shipping items such as antiques, artwork, musical instruments and electronic equipment. Depending on the client’s requirements, goods are sent via road, air, or sea freight to locations anywhere in the world.
Franchise partners operate from a network of retail service centres that are located in secondary high street locations, ensuring high visibility and convenience for customers without high rents.
The unique PACK & SEND customer proposition
The logistics market is highly competitive but the vast majority of operators offer the same old basic shipping services for pre-packed items with minimal customer service.
This is where PACK & SEND is different. They offer carefully planned packing and shipping solutions and take responsibility for making sure that customers’ goods arrive safely at their destination. In return, their customers appreciate the care and attention provided and recognise the value of their services rather than simply chasing the lowest price.
Their customer proposition stands head and shoulders above the competition due to three unique qualities:
- They send “Anything. Anywhere.” As long as it’s physically possible (and legal!), we’ll find a way to get anything, anywhere in the world
- NO LIMITS! Their ‘no limits’ approach means they will find solutions for almost anything that requires safe sending
- Legendary Customer Service: They are committed to providing great solutions and managing the process from beginning to end, which results in loyal repeat customers
Your Investment:
The initial franchise fee is £29,500, you will also need to budget for your service centre fit-out and working capital. The total amount required to open a PACK & SEND store is normally in the region of £120,000 – 135,000 (including working capital of between £35,000 and £50,000) so they always advise new franchisees to have access to between £50,000 and £60,000 in readily available liquid capital, but, as up to 70% funding support can be available (subject to personal circumstances) through high-street banks, you may only need £30,000 in liquid funds to secure your PACK & SEND store.
The ongoing Franchise Management and Advertising Fees cover everything you need to get your business off the ground and keep it growing:
- Marketing material such as flyers, brochures, banners and posters
- Sales kits and management resources
- PR resource
- Digital and social media account management
- National advertising campaigns, sponsorships and promotions.
What does a PACK & SEND franchise partner look like?
PACK & SEND franchise partners start as owner-operators of their own businesses, building a team to fulfil the needs of their customers by providing the very best solutions. Experience in the logistics sector is not required.
You will need to have great people skills and a passion for customer service.
Problem-solving, lateral thinking, organisational, time management, communication, numeracy, and computer skills are also necessary.
What will I receive from PACK & SEND?
In addition to access to all the benefits of the business model, the initial part of your PACK & SEND journey will involve a comprehensive training programme and ongoing support thereafter.
When you’re ready to launch, an expert will join you and your team in your PACK & SEND service centre for the first month. They won’t run the business for you but they’ll be on hand so you can get up to speed on maximising sales and customer satisfaction.
PACK & SEND also offers two guarantees to franchisees:
- Year 1 brand lead guarantee – PACK & SEND guarantees a defined number of leads with the opportunity to secure long-term repeat customers
- Year 1 marketing support guarantee – whatever you spend on marketing, PACK & SEND will match it (up to a maximum of £6,000).
How do I get started with my own PACK & SEND franchise?
PACK & SEND believe in making finding out about our business opportunity as quick and easy as possible.
After a brief telephone interview during which they will find out a bit about you and your motivation for becoming a PACK & SEND Franchise Partner, they will provide you with a comprehensive overview of their business model, which will help you decide if the PACK & SEND opportunity is right for you.
Ready to build a better future? Click the link below and a member of the PACK & SEND Retail Network Development team will contact you as soon as possible.
- Franchise Fee: £29,500
- Minimum Investment: £30,000
- Liquid Capital: £36,000 - £41,000
- Total Investment: £120,000 - £130,000 (including working capital of between £35,000 and £50,000)
PACK & SEND Unveils Evolved Brand Identity, Reinforcing Its Vision for the Future of Logistics
After more than three decades at the forefront of logistics innovation, PACK & SEND™ UK has officially launched its evolved brand identity, following in the footsteps of our Australian colleagues—marking a confident step forward that reflects the company’s growth, values, and bold ambitions for the future.
The revitalised look and feel are rolling out across all customer touchpoints—including website, social media, marketing collateral, vehicles and uniforms—anchored by a compelling new message: “Specialised Logistics, the way it should be done”
“This refresh isn’t about changing who we are,” said Nicholas Woodward, Country Manager, PACK & SEND™ Australia. “It’s about better expressing what we’ve always stood for: trust, quality, and reliability. It is logistics done to the highest standard—with the consistency and care of a human touch.”
Built on Trust, Designed for Growth
Since its founding in 1993, PACK & SEND has built a strong reputation for taking the stress out of sending. Its market proposition has always been clear: managing the full logistics cycle, point to point, end to end.
The updated brand identity reflects PACK & SEND’s ongoing commitment to customer-first logistics with a sharper, more solid presence and a clear focus on specialised shipping of fragile, large, unusual and valuable items. This transformation is designed to empower Franchise Partners and elevate the customer experience.
“Our Franchise Partners are the heart of the brand,” added Woodward. “This evolution gives them the tools to shine even brighter in their local markets.”
A Promise That Goes Beyond Delivery
At the core of the brand refresh lies a renewed brand promise: “Everything taken care of.” This speaks to PACK & SEND’s enduring commitment to reliability, consistency, and peace of mind—values that have defined the business from day one.
What’s Next
Following its launch, PACK & SEND will continue rolling out the refreshed identity across its national network. This includes investment in new signage, updated uniforms, enhanced digital presence, localised marketing tools, and in-store experience.
This milestone marks a new era for PACK & SEND—one that strengthens its vision to be Australia’s most dependable and dynamic logistics network: driven by expertise, powered by people, and defined by trust.
To discover more about the PACK & SEND franchise opportunity simple click the button below and get in touch
PACK & SEND | Franchisee Insights
