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Visiting Angels

Visiting Angels Franchise

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Join the Fastest Growing Care Franchise in the UK

Our business has not only survived COVID-19, it has thrived. And we’ve supported hundreds of people along the way. Recession proof and pandemic proof, we are now at the 60+ Territory mark in just 5 years.

We're not just another franchise opportunity—we're a trailblazing brand that has redefined the home care experience. Our mission? To put carers at the forefront, revolutionizing the way care is delivered and creating a remarkable support network for our franchisees.


  • Network of 800 franchisees across the globe
  • With 60+ franchisees across the nation, our network is the homecare franchise in the UK with the quickest rate of expansion.
  • 40% is the average personnel turnover rate for the sector. Our turnover rate is a meagre 12% at Visiting Angels
  • First UK office delivering over 1200 hours of care a week
  • Carer applications at an all-time high
  • Nationwide recognition and demand for our essential services.

The opportunity in the market

The care sector has always been a growing market, and it always will be. The coronavirus pandemic has further added to both the need, and the opportunity, for a business like ours. Society continues to change its view on the type of care that individuals and loved ones should receive; the feeling being that people are safer at home. As such, demand for the Visiting Angels service is set to keep rising, now, and into the future.

31% of people now say they are less likely to want relatives to be put in care homes*

*research conducted by Hanbury Strategy, with support from the charity Independent Age in April/May 2020

Care has always been big business. Outside of the current situation, increased life expectancy, better living conditions and pharmaceutical advancements mean people are living far longer.
  • 1.9million people in the UK are over the age of 85
  • By 2024, more than 20% of the population will be aged 65+
  • A staggering 2.5million people in the UK will be over 85 by 2035.

Whilst increased life expectancy is to be celebrated, old age brings with it a plethora of complications to health and wellbeing. Calling on the services of a care company is no longer a last resort, it’s a necessity.

The P-word

Profit isn’t a dirty word. It’s okay to want to make money in the care sector. At Visiting Angels, we trust that you want to make a difference too. We’re confident that if you follow our model and employ our values you can replicate our results.
  • Six figure turnover by the end of year one.
  • £1million turnover in year three.
  • Net operating profit of between 15% and 20%.

The low-down on Visiting Angels

  • Established 1998 in the US.
  • 800+ franchisees operating in five countries.
  • Global care giant with community-based values.
  • Launched in the UK in 2017.
  • First UK office won ‘Best International Franchise’ in under 12 months.
  • Our commitment to our Mission has earned us recognition as at the Disruptive Franchise Awards 2023 as the winner of the Social Impact Franchisee of the Year award and MD Dan Archer as the finalist of the Disruptive Franchisor of the Year.
  • Honoured as a finalist at the Stars of Social Care Awards in 2023 for the Outstanding Home Care Provider Award.
  • Support 18,000+ clients and provide work to 20,000+ caregivers worldwide.

A care franchise. Done differently.

We’ve achieved global success by doing things differently: we put our carers first, with great rates of pay and work-related benefits so they can achieve real work-life balance. Something we call being carer-centric. Why? Because only happy, loyal carers can give their all to clients. Many companies say they put their carers at the heart of their business, very few actually do it.

It’s no secret that carer recruitment and retention is an issue for UK companies. After 20 years, we know how to attract the right people and, crucially, keep them. Our staff turnover rate is already less than half the UK average.

Training, mentoring and support for life

Setting up a care business is a complex process. That’s why we’re with you every step of the way. And this is where our international size and scale really comes into its own. You will actively engage in a four-day virtual training session with the International Franchise Support team based at the US Head Office. Each session will be led by a team member who specialises in that business discipline, plus a week at our UK Head Office. We provide regular, ongoing training for the life of your franchise. A combination of e-learning, live webinars, group and one-to-one sessions provide a comprehensive programme, designed to help you to be the best business owner you can be.

Pre-launch support: prior to launching your business, our expert team will guide you through essential set-up tasks like CQC registration, locating suitable premises and recruiting your Registered Manager. We focus on marketing and networking at this stage too.

12-week jump-start programme: upon launch, this intensive programme helps you get the best possible start.

Business support programme: we pledge to support you from day one, but most importantly, we’ll continue to support you for the life of your business.

Join the movement!

We are proudly different, proudly carer-centric and proudly changing the lives of our franchisees, carers and clients. So, if you:
  • Love the idea of owning a care business that does things differently.
  • Want to be the most humble person in the business and make your caregivers the most important people.
  • Want to build a loyal team through respect, reward and recognition
  • Believe that happy careworkers will deliver the very best service and support to clients.
  • Know that profit isn’t a dirty word but want to make a difference too
  • Want to help change the care industry, for good…

…then you sound like a Visiting Angels kind of person. And we’d love to hear from you
Visiting Angels News

Visiting Angels Wins Prestigious Award for Carer-Centric Excellence

May 09, 2024| Franchise News
Visiting Angels, a leading provider of in-home care services, has been honoured with the Support Network of the Year Award at the Great British Workplace Wellbeing Awards.

Visiting Angels celebrates double victory at the UK Company Culture Awards

May 09, 2024| Franchise News
Visiting Angels is thrilled to announce its latest accolades from the prestigious UK Company Culture Awards 2024.

Visiting Angels shortlisted in two categories in the upcoming bfa HSBC British Franchise Awards

November 16, 2022
Visiting Angels has been shortlisted in the Franchisor Leadership and Culture category as well as the Emerging Franchisor category of the bfa HSBC British Franchise Awards.

Setting the standards for the care industry in 2022

February 11, 2022
It’s set to be another illustrious year for the in-home care provider, Visiting Angels, with the brand finishing 2021 celebrating multiple successes throughout one of the most unprecedented periods of a generation.

The true power of following a franchise model

Visiting Angels Image

A trip to a franchise exhibition gave them the answer in the form of in-home care franchise Visiting Angels. With its strong focus on ethics and company values, the pair recognised the true potential to be had in a service like no other – opening their own office in East Staffordshire.

“It was clear that care is a growing need,” said Andrew. “Not just during the pandemic when we launched, but with the ageing population and people now opting for more personal care for their loved ones, Visiting Angels provided the solutions to problems that have become prevalent in the care industry. Neither of us had any prior knowledge of the in-home care sector, but with the franchisor’s expertise, we’ve been able to replicate the successful care delivery model in our local community.”

With his 20-plus years’ experience in change management, Andrew had progressed to senior leadership senior roles within global companies. However, with that responsibility came the need to travel internationally on a regular basis. Helen, on the other hand, had spent years at a globel engineering company as an executive PA and then eight years managing a hotel whilst raising their two children.

Completely unaware of each other doing so, they both started looking at potential franchises they could invest in. It wasn’t until they both revealed their intentions that the pieces of the puzzle started to fit together – they were both on board with franchising and decided to take it further.

“We decided the best thing to do would be to visit a franchise exhibition,” Helen explained. “We didn’t have any particular sector in mind, as we knew that we would be looking for a management-style franchise. Our existing skills and expertise would put us in good stead, whilst leaving the day-to-day service to the team we would manage.”

An instant connection

“It was there we met with Dan Archer, the Managing Director of Visiting Angels,” added Andrew. “Combining our skills with the brand’s commitment to changing the face of the industry for the better with its ‘carer-centric’ approach, we knew that this was a business we could excel at. We carefully examined a number of other brands which confirmed our decision – there was nothing else that even came close to Visiting Angels.”

Established in the US in 1998, Visiting Angels is one of America’s largest care franchises, with over 700 franchisees operating in five countries. The first UK office launched in late 2017 and became the country’s first ‘carer-centric’ in-home care provider. Dan Archer spearheaded the brand’s development as UK franchisor and Managing Director of the Sheffield pilot franchise territory. Within a year of launching, Dan and his team were awarded Best International Office at Visiting Angels’ annual conference in Philadelphia, cited as the fastest-growing office in the brand’s history. It’s this success that franchisees are championed to replicate.

The pair attended their franchisee training in June 2020. This was their chance to get to grips with running a care business, whilst giving them an introduction to the care industry as a whole.

“Although the information was fed to us virtually, it worked extremely well, preparing us for the business launch. It was delivered in digestible chunks that set up a foundation for when we could begin with our service. Perhaps the greatest part though was seeing other franchisees starting their journey too – we could support one another throughout the beginning stages, and it’s something that we still do today.”

Whilst waiting for approval to operate from the Care Quality Commission, Helen focused on networking within the local community. Her efforts paid off as, when their registration went live on 1st September 2020, they already had a client waiting to get going with their service.

The right way

“We understood what had to be done to make the business a success – by following the model and replicating what Dan and other franchisees were doing, we too could build a great business. Along with the support of our amazing Registered Manager, Arnna, we’re well on our way. After six months, we had signed 12 clients, with 12 caregivers within the team. We’re comfortably completing over 225 care hours per week, which places us six months ahead of our original plan.

“I think it just goes to show that, if you follow the model, then there’s no reason not to do well,” Helen added. “We knew of the demand for quality care in East Staffordshire, so it was our chance to seize that opportunity and provide a service that families were crying out for. And it’s paid off.”

Whilst the pair have built the solid foundations of a successful business, they understand what is needed to take it to the next level. In order to grow, they will focus on delivering a great quality of care, rather than a larger quantity of merely adequate care.

“That’s our unique difference to other providers, and it works,” said Andrew. “During the pandemic, maintaining that great quality standard of care did take effort, more PPE and further training for staff, but thanks to the robust franchise model – not forgetting the country crying out for our services – we managed to build the foundations of a successful business. If we can do it whilst facing the worst economic crisis of the past decade, then we’re extremely excited for what’s to come.

“People might have thought we were mad going into business together as a married couple, but the truth is we have complementary skills that spread across all of the daily operations. It’s helped with our personal relationship too, as we are happier and feel more fulfilled than we did before. We can now see that what we’re doing is making a difference, and our confidence for the future is extremely high.”

Helen concluded, “Visiting Angels has completely changed our lives for the better. If anyone was to ask if we would do it all over again if we could, we’d reply with a resounding ‘YES!’”

Visiting Angels Videos
Visiting Angels | Jane Thumwood Testimonial

Visiting Angels | Jane Thumwood Testimonial

Jane Thumwood, Visiting Angels West Leicestershire, discusses her journey to becoming part of the VA franchise network.
Carer Centric Panel Interview

Carer Centric Panel Interview

Watch the video to know more about Carer Centricity from our current franchisees and how it has helped them in their business.
MD Dan Archer's BBC Breakfast Interview

MD Dan Archer's BBC Breakfast Interview

Dan talks about Visiting Angels and our approach to the problem - being Carer centric and making our Carer's lives easier by offering higher rates of pay, travel time and more.
BFA CEO Pip Wilkins Meets Visiting Angels MD Dan Archer

BFA CEO Pip Wilkins Meets Visiting Angels MD Dan Archer

Dan Archer has been an active member of the British Franchise Association for 15 years serving as a BFA Board Member for 6 years and having previously held the position of Deputy Director General of the UK franchise industry regulator.
Growing a Business During a Pandemic | 5 TOP TIPS

Growing a Business During a Pandemic | 5 TOP TIPS

Visiting Angels has grown its UK business in 2020 both in terms new offices opened and the wonderful care delivered by their amazing caregivers. This presentation was given during the recent Virtual National Franchise Expo.
Visiting Angels Franchise
Visiting Angels Franchise
Visiting Angels Franchise
Visiting Angels Franchise
Visiting Angels Franchise
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