Join the Fastest Growing Care Franchise in the UK

Our business has not only survived COVID-19, it has thrived. And we’ve supported hundreds of people along the way. Recession proof and pandemic proof, we are now at the 60+ Territory mark in just 5 years.

We're not just another franchise opportunity—we're a trailblazing brand that has redefined the home care experience. Our mission? To put carers at the forefront, revolutionizing the way care is delivered and creating a remarkable support network for our franchisees.

Achievements

Network of 800 franchisees across the globe
With 60+ franchisees across the nation, our network is the homecare franchise in the UK with the quickest rate of expansion.
40% is the average personnel turnover rate for the sector. Our turnover rate is a meagre 12% at Visiting Angels
First UK office delivering over 1200 hours of care a week
Carer applications at an all-time high
Nationwide recognition and demand for our essential services.

The opportunity in the market

The care sector has always been a growing market, and it always will be. The coronavirus pandemic has further added to both the need, and the opportunity, for a business like ours. Society continues to change its view on the type of care that individuals and loved ones should receive; the feeling being that people are safer at home. As such, demand for the Visiting Angels service is set to keep rising, now, and into the future.

31% of people now say they are less likely to want relatives to be put in care homes^*

^{*research conducted by Hanbury Strategy, with support from the charity Independent Age in April/May 2020}

Care has always been big business. Outside of the current situation, increased life expectancy, better living conditions and pharmaceutical advancements mean people are living far longer.

1.9 million people in the UK are over the age of 85
By 2024, more than 20% of the population will be aged 65+
A staggering 2.5 million people in the UK will be over 85 by 2035.

Whilst increased life expectancy is to be celebrated, old age brings with it a plethora of complications to health and wellbeing. Calling on the services of a care company is no longer a last resort, it’s a necessity.

The P-word

Profit isn’t a dirty word. It’s okay to want to make money in the care sector. At Visiting Angels, we trust that you want to make a difference too. We’re confident that if you follow our model and employ our values you can replicate our results.

Six figure turnover by the end of year one.
£1million turnover in year three.
Net operating profit of between 15% and 20%.

The low-down on Visiting Angels

Established 1998 in the US.
800+ franchisees operating in five countries.
Global care giant with community-based values.
Launched in the UK in 2017.
First UK office won ‘Best International Franchise’ in under 12 months.
Our commitment to our Mission has earned us recognition as at the Disruptive Franchise Awards 2023 as the winner of the Social Impact Franchisee of the Year award and MD Dan Archer as the finalist of the Disruptive Franchisor of the Year.
Honoured as a finalist at the Stars of Social Care Awards in 2023 for the Outstanding Home Care Provider Award.
Support 18,000+ clients and provide work to 20,000+ caregivers worldwide.

A care franchise. Done differently.

We’ve achieved global success by doing things differently: we put our carers first, with great rates of pay and work-related benefits so they can achieve real work-life balance. Something we call being carer-centric. Why? Because only happy, loyal carers can give their all to clients. Many companies say they put their carers at the heart of their business, very few actually do it.

It’s no secret that carer recruitment and retention is an issue for UK companies. After 20 years, we know how to attract the right people and, crucially, keep them. Our staff turnover rate is already less than half the UK average.

Training, mentoring and support for life

Setting up a care business is a complex process. That’s why we’re with you every step of the way. And this is where our international size and scale really comes into its own. You will actively engage in a four-day virtual training session with the International Franchise Support team based at the US Head Office. Each session will be led by a team member who specialises in that business discipline, plus a week at our UK Head Office. We provide regular, ongoing training for the life of your franchise. A combination of e-learning, live webinars, group and one-to-one sessions provide a comprehensive programme, designed to help you to be the best business owner you can be.

Pre-launch support: prior to launching your business, our expert team will guide you through essential set-up tasks like CQC registration, locating suitable premises and recruiting your Registered Manager. We focus on marketing and networking at this stage too.

12-week jump-start programme: upon launch, this intensive programme helps you get the best possible start.

Business support programme: we pledge to support you from day one, but most importantly, we’ll continue to support you for the life of your business.

Join the movement!

We are proudly different, proudly carer-centric and proudly changing the lives of our franchisees, carers and clients. So, if you:

Love the idea of owning a care business that does things differently.
Want to be the most humble person in the business and make your caregivers the most important people.
Want to build a loyal team through respect, reward and recognition
Believe that happy careworkers will deliver the very best service and support to clients.
Know that profit isn’t a dirty word but want to make a difference too
Want to help change the care industry, for good…

…then you sound like a Visiting Angels kind of person. And we’d love to hear from you

Visiting Angels celebrate 5 offices all exceeding £1million milestone

August 07, 2024

Homecare franchise Visiting Angels prove that being carer-centric is the only way forward as the top five offices each now average turnover of over £1.5million per annum.

Visiting Angels was the first UK homecare business to take a carer-centric approach, where carers are the most important people in the business because without them, everything else falls apart. UK CEO Dan Archer advocates that caregivers need to be paid higher wages, supported better and rewarded for their loyalty - this being carer-centric. Without these, a home-care provider will experience high staff turnover - the industry average being around 70% - leading to inconsistent service and poor carer-client relationships.

Across Visiting Angels’ five top-performing offices, the average hours of care delivered each month is a huge 4,000. The number of caregivers working for those offices is nearly 300, each one providing exceptional homecare services to their satisfied clients. Franchisees are selected on their passion to make a difference in the social care sector, often having experienced poor care in the past for a loved one or having felt under-appreciated whilst previously working in the sector. Now five franchise offices have hit this incredible turnover milestone, building a business with longevity and serving their local communities.

One of the latest successful offices seeing a turnover of over £1million this year secured their CQC registration in Spring 2022, hitting this key milestone in just over two years of operation. With the franchisees’ hard work and learning from best practice across the network, all offices reaching this success have quoted the carer-centric ethos as a key contributing factor.

“We’re beyond delighted with the success of our business. We were only the 5^th Visiting Angels franchise, launching mid-pandemic in 2020 and introducing a new brand into our area. Four years later, we’re living the carer-centric ethos and seeing the benefit of this approach. We’ve won numerous awards for recruitment and retention including the Stars Of Social Care National Award. The result of our carer-centric approach is 95% retention of caregivers, enabling us to deliver a consistent quality service for our ever-growing client base,” said Lynn James, MD of Visiting Angels North Surrey.

Whilst Visiting Angels has an average staff turnover of 13% nationwide, these top-performing locations have staff turnover levels at less than 10% when the industry average is around a staggering 70%. Because of the high level of support for carers including a wellbeing app, absences are also at a much lower rate than the industry average, meaning that carer-client relationships can go uninterrupted, building trust and becoming stronger.

“The reason for the huge success of our locations is our stable caregiver team which enables the offices to ensure our clients get the same carer each week. It also means that Visiting Angels is able to offer clients a simple choice – the choice of who they invite into their home. We are the only brand to offer Choose your Caregiver to its clients,” added Dan.

To see more offices reaching these financial milestones, Visiting Angels has specialist support meetings planned for later this year to help larger franchisees running businesses at scale. The £100k Club will hold its first meeting this Autumn.

Visiting Angels Success Stories