START A THRIVING HOMECARE FRANCHISE WITH WALFINCH
Who is Walfinch?
Walfinch is a homecare services provider that champions an active lifestyle so that everyone can look forward to their next chapter, whatever support they need.
Via our network of franchisees and their carers, Walfinch offers all kinds of care. From weekly visits to live-in care, from companionship to complex care for conditions such as dementia, multiple sclerosis (MS), stroke rehabilitation, care after physical injuries, temporary respite care and more.
Not only do we provide exceptional care at home, but we also want to see everyone thrive, not just survive, that’s why our carers help our clients to get more out of life. Whether small steps or giant leaps, we aim to help everyone enjoy more activity, safely in their homes or further afield, for as long as possible. From the NHS to Age UK, many experts report that as little as ten minutes activity a day can make a world of difference.
That’s why we say, it’s time to thrive.
Why become a Walfinch Homecare franchisee?
Around 20% of the population is aged over 65 and the demand for care services exponentially surpasses supply. There will always be people who want to get more out of life but require homecare to make it possible. With Walfinch you could be the one to provide it.
Of course, you could set up a home care business on your own, but this is a highly regulated sector where the utmost attention to the quality of care is essential. Starting your business with Walfinch means you’ll have training and guidance every step of the way so you can provide the highest quality of care within your community.
Walfinch has ambitious plans to grow. We’re looking to redefine homecare and what it can offer.
We’re large enough to have lots of experience, but small enough to give you the individual support you’ll need to succeed.
Furthermore, we know what success looks like as our CEO Amrit used to be a franchisee himself, before he set up Walfinch, a privately owned British homecare brand. Amrit Dhaliwal’s story is a successful one. He’s a first-generation Indian entrepreneur who set out to create homecare “people want to choose, rather than choose reluctantly”.
Will you join him on his journey to be everyone’s first choice for homecare?
Dimpu Boppuri | Support Getting Registered with the CQC
One of the biggest challenges when you’re setting up a home care business is getting your business registered with your regulator.
If you haven’t done this before, it can be a long and laborious process. Most franchisees didn’t work in the care sector before joining Walfinch, so didn’t have any experience of the registration process.
For example, Dimpu Boppuri, who runs Walfinch Milton Keynes and Bedford, worked in IT for Santander, Barclays, Mastercard, and other large financial institutions before joining Walfinch.
Dimpu got his Bachelor of Technology from Jawaharlal Nehru Technological University in Hyderabad in the early 2000s before getting a job with Barclays in Knutsford.
Since then, he’s had 2 children, one who loves to play cricket, and he’s had his own IT company too.
With no care experience, Dimpu didn’t know where to start when it came to getting his home care business registered with CQC.
This is where Walfinch come in. When you join, you’ll be supported by an experienced Quality and Compliance Manager whose job is to get you registered with your regulator as quickly as possible so you can start trading and focusing on growing your business.
What type of franchisee is Walfinch looking to recruit?
Walfinch is looking for franchisees with the same ambition and drive as Amrit, but who also value the importance of wellbeing, for themselves, their carers and their clients.
As this is a service company, we value people who also recognise that the little things make a big difference.
In addition we’re looking for people who:
- Are enthusiastic to grow professionally and personally.
- Want to deliver the highest quality levels of care.
- Are keen to build a successful care business that makes a difference to their community
- Believe in the importance of thriving, not just surviving
Walfinch welcomes prospective franchisees with and without previous care sector experience as the company provides extensive initial and ongoing healthcare training and support.
As a Walfinch franchisee, you can:
- Work in a rewarding sector, helping others
- Support your local community by offering employment opportunities
- Achieve business independence
- Potentially generate £1 million in turnover by Year 5
- Join a welcoming, supportive team
- Enjoy your job and have fun
Training and support
Care is, rightly, a highly regulated business and Walfinch always abides by – and strives to exceed – all the national regulations and standards, while making it as straightforward as possible for franchisees to achieve the highest standards.
Amrit knows first-hand that the development and support of incoming and existing franchisees is crucial to a successful care business.
A comprehensive package of training and support, along with business advice, is provided to all Walfinch franchisees.
Initial franchisee training includes:
- A 10-day initial formal training programme
- Help with Care Quality Commission (CQC) registration
- A 90-day business launch plan
- Marketing and business development training
- Software training
- Assistance with office set-up
- Weekly support meetings
- A full administrative system
- An operations manual
- 250 business cards and 500 A5 leaflets.
Ongoing training and support includes:
- 45 hours of ongoing training and support annually
- Recruitment workshops to help you recruit and retain the very best caregivers
- Business development workshops (monthly) to help you grow your business
- Compliance coaching to ensure you meet - and exceed - the highest regulatory standards
- Business coaching
- Periodic CQC-style inspections led by the franchisor to prepare you for the all-important official CQC inspections or care inspectorate in Scotland, Wales and Northern Ireland.
Financial information
Start-up costs can vary, but the minimum investment required is £44,000. The company also charges a management support fee (MSF) of five per cent (plus VAT).The right franchisees have the potential to achieve turnover of £1000,000 by Year 4.
The company states that expected revenue for years one to five is:
- Year 1 - £319,000
- Year 2 - £585,077
- Year 3 - £852,800
- Year 4 - £1,050,944
- Year 5 - £1,277,936
Additional Information
What locations is Walfinch looking to operate in?
The company has franchises available across the UK.
What are the franchise terms of agreement and renewal?
The franchise agreement lasts for 10 years and comprises two five-year periods.
Why is Walfinch a good investment?
This care provider delivers an essential service to a client base that is consistently growing and offers a recession-resistant business model that has the potential for significant financial returns.
It’s committed franchisees are supported by a dedicated leadership team. For their investment, franchisees get:
- An exclusive territory
- Comprehensive training
- Access to a franchise network of like-minded fellow franchisees
- Dedicated business coaching and ongoing support
- Assistance with recruiting carers
- Association with a prestigious brand
- A tried and tested business model that has a proven success rate, significant potential financial returns and strong cash flow
- Technological procedures and customer management systems that provide efficiency and retain quality.
How does the Walfinch franchise business model work?
The Walfinch franchise model’s success is driven by its values and professional standards of care, combined with the careful deployment of technology to future-proof your business in the digital age.
Franchisees benefit from technology provided to streamline most administrative tasks, so they can spend more time on building rewarding relationships with care clients and customers, which drives more business.
Franchisees’ care teams use technology that ensures care, medication and client health are carefully monitored and which allows clients’ families, caregivers and the franchisee to interact with each other.
This makes it easier to ensure care standards are always upheld and communication maintained, which leads to happier clients and more personal recommendations. Walfinch is a white-collar management franchise and there is a choice of both single-care franchises and multi-unit opportunities.
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| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 |
| £319,000 | £585,077 | £852,800 | £1,050,944 | £1,227,936 |
Walfinch's Amrit Dhaliwal Voted Second Most Influential Social Care Leader
Shilpi Verma, Walfinch Harrow and Brent franchisee, clinches The Executive Home Care Leader (Franchise) award in The Social Care Leadership Awards
Amrit Dhaliwal, Chief Executive of growing home care provider Walfinch, has come second in the Social Care Top 30 2024. The Top 30 recognises the most influential leaders in social care, and the winners are chosen by a popular ballot.
Amrit, the founder and driving force behind Walfinch, said: “I am honoured to find myself in the company of such accomplished and influential leaders, who are all making such significant contributions to care and paving the way for excellence in the whole care sector. Leaders like this are a source of learning and inspiration for us all.”
The winner was Rob Martin, Managing Director of Care Services and Executive Director for Anchor, overseeing 121 care homes. Rob's passion for care is shown by his taking care shifts to understand daily challenges better. He also promoted the Apprenticeship Programme for entry-level roles and launched the Social Care Leaders Scheme to attract talented graduates.
Third place went to Joe O’Connor, Chief Executive Officer, Four Seasons Health Care Group and the Brighter Kind brands. Joe managed to sell 65 care homes, retaining 50, while ensuring no closures, maintaining care for over 3,000 residents, and retaining 4,000 team members.
Thanking everyone who voted for him, Amrit added: “Awards like this are a great encouragement to the sector's mission to transform the image of the whole care sector, so that it achieves the positive pubic recognition it deserves.
“It's also a win for the whole Walfinch team, who are making a huge and positive difference to the quality of home care by the work they do every day.”
Congratulating Shilpi Verma on her win in the Executive Home Care Leader (Franchise) Award, Amrit said: “This is a fabulous achievement. Shilpi's dedication to inspiring her home care team to deliver the best personalised care, and her many innovations, such as free dental visits, exercise classes, and cultural dance events for clients, plus fundraising for the local community, are all recognised by this award.”
Amrit’s enthusiasm and commitment to social care began in his 20s, as a franchisee with a national home care franchise in 2012. “I knew then that home care was the right business for me, but I soon saw ways that the whole industry could be improved, which is why I started my own home care business, Walfinch, in 2019,” he said. Walfinch now has franchised offices across the country.
CEO to Watch
Amrit's dedication to combining the highest-quality person-centred care with solid business performance, and offering career growth opportunities to carers, has seen him named as a CEO to Watch in 2024 by CEO Monthly.
His vision for the whole care sector prompted him to write the book The Home Care Revolution (in production) which advocates bringing care voices together to help solve problems and transform the industry.
He also gives presentations on solving industry challenges, speaking at the LaingBuisson Social Care Summit 2024, Care Roadshows 23&24, UK Care Week 23&24, the Franchise Show 24, Care Managers Show 23&24, and the Care Show London 24.
Amrit also promotes care as career choice, speaking at schools and colleges, and supports care team members with training, mentoring, and care technology, and set up Walfinch University to provide training on a wider range of subjects.
His 'Walking with Walfinch’ podcast aims to promote social care as a rewarding sector for business founders, and features interviews with leading care entrepreneurs.
Awards and growth
Walfinch was nominated for 25 major awards in the past 18 months, winning six including the Great British Care Award for Recruitment, Retention, and Recognition. Walfinch was also named as Revolutionary Franchise of the year at the Disruptive Franchise Awards 2023.
Amrit also has ambitious growth plans for Walfinch, aiming for 150 branches and £130m in revenue in the next five years.
Walfinch Conference 2024 Highlights
