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Walfinch Franchise

Walfinch provides personalised, high quality home care. You don’t need care experience as you don’t do the care work yourself.

Franchise Information

9/10 people say that if they need care, they’d prefer to receive it in their own home.

An alternative to care homes, Walfinch franchisees address the need to remain independent at home.

Regulator Registration Made Easy

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Dimpu Boppuri | Support Getting Registered with the CQC

One of the biggest challenges when you’re setting up a home care business is getting your business registered with your regulator.

If you haven’t done this before, it can be a long and laborious process. Most franchisees didn’t work in the care sector before joining Walfinch, so didn’t have any experience of the registration process.

For example, Dimpu Boppuri, who runs Walfinch Milton Keynes and Bedford, worked in IT for Santander, Barclays, Mastercard, and other large financial institutions before joining Walfinch.

Dimpu got his Bachelor of Technology from Jawaharlal Nehru Technological University in Hyderabad in the early 2000s before getting a job with Barclays in Knutsford.

Since then, he’s had 2 children, one who loves to play cricket, and he’s had his own IT company too.

With no care experience, Dimpu didn’t know where to start when it came to getting his home care business registered with CQC.

This is where Walfinch come in. When you join, you’ll be supported by an experienced Quality and Compliance Manager whose job is to get you registered with your regulator as quickly as possible so you can start trading and focusing on growing your business.

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Simon Mills, Julie Farrow, and Frank Khawaja, Managing Director of Walfinch Luton and Dunstable and Walfinch Hemel Hempstead and Watford


What training and support does Walfinch provide franchisees?

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Walfinch | Ian Thompson | Support Whenever you Need it

Most Walfinch franchisees do not come from a care background, so your training is extensive and ongoing:

Initial Training:

  • 5 day face to face programme for 2 directors, followed by 5 days online.
  • Support registering your business with your regulator
  • Help recruiting your first Registered Manager
  • 8-week compliance training programme, with weekly 1 hour sessions
  • Help finding your first office
  • Business plan and launch strategy
  • Support setting pay and charge rates

Ongoing Training:

  • Annual support calendar including 10-12 online workshops, 3 face to face regional meetings for you, 3 for your Registered Manager, and an annual conference
  • Support during regulator site visits
  • Assistance buying additional territories
  • Guidance on recruiting the right people
  • Regularly reviewing KPIs to help you hit your targets
  • Weekly marketing surgery
  • Assistance selling your business when you’re ready

“When you are new to the industry, there is a lot of technical knowledge around care and assessments that you need to know. That’s why I chose to get into this sector with a franchise, and the training and support you get from the Walfinch franchise support team is very good.”  - Sarah Wickham, Managing Director, Walfinch Suffolk Coastal, Walfinch West Suffolk, and Walfinch Norwich

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Sarah Wickham at the Walfinch Annual Conference

Growing Need

You’ll be providing a much-needed alternative. Over 430,000 people live in care homes in the UK. Life expectancy for care home residents between 2021 and 2022 was just 7 years for people aged 65-69. Life expectancy for non-care home residents in the same age group was over 23 years, so your services will reduce the quick deterioration observed in care homes (ONS).

Not only that, 9 out of 10 people say that if they need care, they’d prefer to receive it in their own home. 

You’ll have access to a growing and under-served market. The number of over 85s in the UK, the group most likely to need home care, was 1.6 million in 2018. By 2048, this is projected to rise to 3.5 million and 5.1 million by 2066 (ONS).

You’ll be in demand. Requests for care were 6% higher in 2021 than in 2015/16 and requests exceeded 2 million for the first time ever in 2022-2023 (The King’s Fund).

Your market is far bigger than just the elderly. There were 22.2% more requests for care from the working-age population in 2022 than in 2015/16 and 900,000 additional working-age adults were living with a disability in 2021 than in 2011 (Institute for Government). 

You’ll have potential clients from the start. More than half a million people were waiting for adult social care in May 2022 and the proportion of those waiting more than 6 months reached 36.5% in March 2023 which is up from 20.2% in November 2021 (Home Care Association/Institute for Government).

You’ll be in demand all year round so you’ll experience continuous growth, and you’ll have multiple sources of income because you’ll be offering a range of specialist services to lots of different age groups including hourly visiting care and 24/7 live-in care. 

Reach Your Professional and Financial Goals More Quickly

While there is vast opportunity to run a successful home care business, setting up any business alone is difficult.

You’ll face unexpected hurdles and things will not always go to plan.

When you set up a business with a franchise, it’ll still be tough at first, but you’ll have a support system in place to help you overcome any challenges much more quickly.

This support system means you’ll also reach your professional and financial goals more quickly.

The “Mum Test"

Everything we do at Walfinch is based around the “Mum Test” which is something Founder and CEO, Amrit Dhaliwal, came up with when he was a home care franchisee.

When deciding what care is best, how it should be delivered and who should deliver it, we always ask ourselves: “Would I like this for my own mum?” If the answer is no, we think again.

We believe that high quality care starts with our teams of carers – so we prioritise and support them with above-average pay and working conditions, which attracts and retains the best people. 8/10 carers remain with us year-on-year which is much higher than the care sector average.

Your Time, Your Terms

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Walfinch | More Personal Time | Dhan Ramjuttun

When you buy a franchise, you have full control of your own time.

Dhan Ramjuttun, who runs Walfinch Greater Manchester South with his wife Sham, was a Mental Health Nurse in the NHS for 25 years before joining Walfinch.

Dhan is from Mauritius and studied Health Care Management at Keele University in the 90s before forging a long and successful career in the NHS.

Dhan is into gardening, cycling, and football, and self-employment has given him the opportunity to do more of these things than he could when he was working in the NHS.

Franchising is about growing a successful business so you can do more of the things you want to do personally, as well as making a difference in your community.

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Dhan and Sham Ramjuttun, Managing Directors, Walfinch Greater Manchester South

How much does it cost to become a Walfinch franchisee?

Start-up costs can vary, but the minimum investment required is £100,000+VAT. This includes a franchise fee of £33,000+VAT.

You will need at least £39,600 of your own money to invest before borrowing.

The company also charges a management support fee (MSF) of 5% (plus VAT).

What’s the earning potential of a Walfinch franchisee?

On average, Walfinch franchisees exceed £1 million in turnover by year 4, with a healthy profit margin of around 20%.


How long will it take to launch from the time I sign the franchise agreement?

Normally 3 – 4 months depending on things like CQC registration, finding an office and recruiting carers.

Will you help me with a business plan for the new business?

Yes. We will provide a business plan template and this will allow you to adjust key figures to ensure that it is ideally suited to your territory.

Are there any other costs I can expect?

Yes, other costs to budget for include a local office, local advertising, computer, office rent and working capital. Working capital will depend on how much money you need to draw from the business during the set-up of the business.

What is my expected break-even and how long should it take me to reach it?

The time to reach break-even is governed by how long it takes to find carers and clients for your business but our experience is that it normally takes anything from 12-18 months to achieve profitability.

Do I need any healthcare training or background to join Walfinch?

No, but a background in business and an understanding of how a business operates is desirable.

Will you help me find clients?

Yes, we train you to find your first 100 local contacts in your territory and provide training on the business development system. This enables you to find and retain key contacts in your area, who will keep referring clients to you.

How will I know what to charge clients?

Completing a local business plan will clarify the charges which reflect a fair hourly cost for Walfinch services. We help you with a territory review to understand pricing in the territory. This allows you to pay carers well and make a fair profit.

Is this opportunity full time or part-time?

Walfinch is a full-time management franchise opportunity. Initial franchisee training provides you with the know-how and support to set up and run a care business, as well as giving you an understanding of the care sector.

Are locations available? Could you help me choose a location?

We have territories available across the United Kingdom with strong demand for home care. It is possible to own and run more than one franchise with us.


Walfinch Financial Data
The following financial information was provided by Walfinch to give you more information about the costs associated with a Walfinch opportunity
Minimum Investment
Franchise Fee
£33,000 + VAT
Management Support Fee (MSF)
5% plus VAT
Total Investment
Funding Support
Turnover projections years 1-5
Year 1 Year 2 Year 3 Year 4Year 5
Advertising Fee
5% + VAT
Walfinch News

Walfinch Oxfordshire’s Registered Manager Wins Dementia Care Award

June 18, 2024| Franchise News
Kam Gill, Registered Manager of Walfinch home care Oxfordshire has won a Dementia Care Award. The award was presented at a special gala ceremony held at the Royal Lancaster Hotel, London on 13 June 2024.

Walfinch home care Welcomes New Franchisees for Hampton, Twickenham and Virginia Water

May 13, 2024| Franchise News
Three local women have launched a new home care service in Hampton, Twickenham and Virginia Water and surrounding areas.

Walfinch Franchisee Helps Free Hospital Beds

April 08, 2024| Franchise News
The demand for complex care is rising, and Walfinch care providers such as Leena Bector, franchisee Managing Director of the Walfinch home care service in Windsor and Maidenhead, are stepping up to meet the need.

Chiswick Care Manager Wins Care Leader of the Future Award

March 26, 2024| Franchise News
Magdalena Chmielewska, Registered Manager at Walfinch home care Chiswick, Hammersmith and Kensington, is driving positive change in her care team and the local community. Now she has been named winner of the Leader of the Future (home care) award in the Leading Women in Care (LWIC) awards.

Walfinch Celebrates Major Award Win at the Home Care Awards 2024

March 07, 2024| Franchise News
Walfinch is celebrating following a major award win at the Home Care Awards.

Walfinch Home Care Digital Marketing Boosts Franchisees' Visibility

Walfinch home care franchisees are being offered extra digital services to boost their visibility and maximise leads.

Oxford Community Art Class is Flippin Marvelous!

February 13, 2024| Franchise News, Franchise News
Volunteers and carers at a free community arts and crafts class in Oxfordshire have taken on a pancake flip to engage attendees including those with dementia and brain injury.

Walfinch Named as Top 100 Franchisor for the Second Year Running

Walfinch home care has been confirmed at a top 100 franchisor in the prestigious Elite Franchise Top 100 (EF100) for the second year running.

Walfinch CEO Named as a Great British Care Award Winner

Amrit Dhaliwal, CEO of home care franchise Walfinch has been named as a winner of the Three ‘R’s award for Recruitment, Retention and Recognition at the South East Great British Care Awards ceremony, held at the Hilton Metropole Brighton this week.

Walfinch Harrow And Brent Achieves Four Finalists in The Great British Care Awards London

Many people talk about personalised care, but Shilpi Verma and her team at Walfinch Harrow and Brent really live it.

Walfinch Home Care Franchisee Shilpi Explains How to Combine Care and Business Success

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Shilpi, whose career includes 17 years in banking, is now the Managing Director of the Walfinch home care franchise in Harrow & Brent. Here she explains how she successfully combines care and business skills.

“Banking and care look superficially very different, but they are both about understanding and meeting the needs of customers,” says Shilpi. “The commercial and team management skills I learnt in banking now help me bring genuinely personalised care to clients, while developing my carers' careers and building an award-winning business.”

Shilpi launched her home care business in 2021, and now has a team of 55 people delivering care to 28 clients. She is the third most successful franchisee in Walfinch's countrywide network of 30. Recently she and three of her carers were chosen as finalists in the London Region of the Great British Care awards, and Vaibhavi Patel won the Palliative/End of Life Care Award.

How does she do this?


“We listen carefully to what clients want, draw up detailed, personalised care plans, carefully match carers to clients to ensure that they will get on well, and make sure care is always delivered to the highest standards,” she says.

Shilpi is careful to listen to clients' families too. “We develop a close relationship with the family, so we can have two-way conversations with them, which means we can better respond to their loved ones' needs,” she says.

Developing the care team

“Supporting your team is crucial to providing the best quality care, and I am sure that this is one of the reasons why we have a low carer turnover ratio,” says Shilpi.

She takes practical action to develop the careers of her care team with training and support, and offers carers wellbeing reviews, an employee assistance programme, and access to mental health support. She believes strongly in internal promotions, and provides suitable people with the extra training required to climb the career ladder. Her care manager started as a carer and two others have been promoted to field supervisors.

To ensure staff are engaged she commissions regular staff engagement surveys. “Staff often mention the supportive and friendly work environment, and the positive attitude of colleagues and management,” she says.

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Regular meetings and measurements

Shilpi backs up her philosophy with concrete actions such as regular meetings with the care team and individual carers, quarterly supervisions and monthly spot checks. “It's more than the CQC demands, but it maintains high standards and carers have told me they appreciate the support,” she says.

Combining caring and commercial attitudes

“You cannot provide top quality service without a sound, sustainable business model. I learnt that in banking and it's one of the reasons I chose to start my care business as a Walfinch home care franchisee. They understand what the combination of a caring attitude and business skills can achieve, and their support has been a vital part of our growth,” says Shilpi.

Walfinch is an award-winning UK home care franchise with 30 (and growing) local offices run by franchisee Managing Directors. Its executive team has extensive experience in home care franchising and will be delighted to talk to you about it with no obligations.

Walfinch Videos
Ian Thompson | Why I Joined Walfinch

Ian Thompson | Why I Joined Walfinch

Ian Thompson is the Managing Director at Walfinch Welwyn and Bishop's Stortford. Ian joined Walfinch so that he could run a successful business and spend more time with his family.
Sarah Wickham | Walfinch Franchisee Testimonial

Sarah Wickham | Walfinch Franchisee Testimonial

Sarah Wickham discusses her journey to becoming part of the Walfinch franchise network.
Walfinch Franchise Testimonial | Greg Renk

Walfinch Franchise Testimonial | Greg Renk

Franchisee Greg Renk discusses the success of his Walfinch business.
Walfinch | The Franchise Opportunity

Walfinch | The Franchise Opportunity

Watch this video to learn more about the Walfinch franchise opportunity.
Tracy Lezar - Why Did You Choose Walfinch?

Tracy Lezar - Why Did You Choose Walfinch?

Tracy Lezar, co-franchisee at Walfinch Kingston and Weybridge discusses her franchise journey.
Fiona Hutchinson | Walfinch

Fiona Hutchinson | Walfinch

Fiona Hutchinson discusses her experience with Walfinch's services.
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Walfinch Image
Walfinch Image
Walfinch Image
Available Locations:
Franchise opportunities available across England
Business Type:
Minimum Investment:
Financing Assistance
3rd Party


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