Right at Home delivers the kind of care you would want for your own family
Our trusted services are highly personalised and go the extra mile to help people live happily and independently in their own homes.
It takes something special to create a homecare business that’s ranked as a leader by:
Clients & families: the UK’s highest rated national homecare group on the country’s largest care review website, homecare.co.uk, with a score of 9.8/10 based on over 3,500 reviews.
The regulator: 34% of CQC-inspected branches rated Outstanding, against a national average of 3% of homecare providers
Its franchisees: We have the best track record in the care sector for franchisee satisfaction, with 11 consecutive years of Five Star Franchise awards to our name
Social care and franchise sectors: We have won multiple awards over the years, including the coveted Established Franchisor of the Year Award at the 2024 BFA HSBC UK British Franchising Awards and the Most Outstanding National Home Care Provider – Gold accolade at the 2024 Homecare Awards.
It’s the kind of reputation that can only be achieved when a franchisor’s leadership and passionate support teams work seamlessly with a collaborative, engaged network of like-minded franchisees.
And that can only happen when all stakeholders in the business share the same values, from CareGivers to managers and from founder to franchisees.
As a Right at Home franchise owner, we would support you to recruit an experienced care manager and a team of fantastic CareGivers. Your role would focus on business and people development, implementing our blended marketing strategy to attract high calibre staff, and self-funding clients looking for the best services available in the area.
We would also give you the tools to maintain exemplary standards of compliance within this highly regulated industry.
Successful franchisees are highly motivated to help other people, enjoy networking and engaging with their local community.
The support we receive from National Office is second-to-none. As a care business, they have a wealth of knowledge and expertise. Tapping into this has been immensely beneficial at each stage of my business development
As part of a national franchise network, staying ahead of the curve with marketing is crucial. Managing by myself can be overwhelming, and that's where the National Office marketing team really helps. They have been a source of reassurance, providing helpful guidance and responsive support. Allowing me to be creative, whilst enhancing my marketing strategy when promoting my franchise online. I highly recommend anyone in our network to reach out.
As I didn’t come from a care background, I was very conscious that I needed the backing of a solid organisation behind me, and since I started, Right at Home has delivered. I feel genuinely supported – the National Office team are always a phone call away and emails are always responded to. I feel very valued and, also, supported by my peers in the network who all work collaboratively together. I’ve never looked back and I’m really happy with my decision to join Right at Home.”
The Next Step
If being part of our success story appeals, please get in touch for an initial conversation with the team.
Right At Home | Start up support you can trust
Our experience and proven model can offer you the strongest chance of success.
An insight into the first steps of launching your business
In this month’s blog we’ll be taking a deep dive into our start-up support, to give you realistic insights and expectations as you pave the way to launch a new career.
A smooth transition from research to planning:
Our franchise evaluation process is overseen by Kate and Chrissie in our Network Development team. To ensure continuity, you’ll continue working closely with Kate – an Associate Director who has been with the business for 15 years - as you complete the evaluation process, commit to the network and move into planning your start-up in earnest.
Kate and her team guide our new franchisees through business planning and loan applications, plan their induction training, and onboard them into the Right at Home network and systems. We’ll also advise on exactly what you should be looking for, by way of local office premises.
You’ll be given access to a detailed task management tracker that covers all aspects of your start-up preparation, so you can follow a streamlined process and ensure that nothing slips through the net.
Together, we will map out your IT set up, oversee the delivery of your start-up package and introduce the various departments at National Office who will support in the early days. This means you can immediately start establishing good working relationships with the people whose expertise you will tap into, across different areas of the business.
The first introduction is to our in-house Recruitment team, who will share the process for attracting and hiring a Registered Manager who brings the required experience and – most importantly – the values and mindset needed to suit a Right at Home start up.
In most cases, our inhouse team save new franchisees having to pay recruitment agency fees.
We’ll then introduce a dedicated Quality & Compliance Manager – they will guide you step-by-step through the regulatory registration process; checking everything to ensure your application meets all the requirements. For English territories, they will also liaise if needed with our dedicated point of contact at the CQC, giving you the best possible chance of getting registered within the target 12 week timeframe.
Our Marketing team will support you to prepare printed materials; they will build your website, help you create great looking social media accounts, and educate you around our brand messaging and guidelines. You will have regular calls with the Marketing team, as you start building your new networks and honing your strategy for Client acquisition and care team recruitment.
Structured Peer Support groups mean you will also start getting to know other franchise owners who are also in their start-up or early years of trading – learning from their shared experiences; tapping into what’s worked well and taking note of what they might do differently!
Take confidence in support from experienced specialists
Business Start Up Consultant Mark Wilson steps in to take over from Kate as your care manager joins the business and your office become operational. Mark’s professional experience runs from investment banking to business coaching and SME development and he has a proven track record in helping businesses scale, optimise operations and unlock strategic growth opportunities.
He supports Franchise Owners to identify opportunities, strengthen strategic plans, and build robust, sustainable business foundations, all the while keeping them on track with our proven model and sharing best practice from other offices, so that you can hit the ground running.
“I believe everyone has the ability to achieve their goals when equipped with the right support and structure. I’m finding it incredibly fulfilling to work with the Right at Home network and especially to support our new franchisees on their growth journey.”
– Mark Wilson | Start Up Growth Consultant, Right at Home UK
Investing in your future success
We invest heavily in helping our RightStart offices reach financial breakeven, and we’d be keen to discuss the specifics of the financial support offering with you. At high level, this includes:
- Offers of up to 75% lending from HSBC due to trusted performance and trading history
- Heavily reduced Advice & Support fees in your first year of trading
- Reduced rate of 5% VAT on franchise fees (ongoing)
- Key operating costs covered throughout the first year of trading
We’ll also help you create financial forecasts that are tailored for your location and circumstances, to ensure you build the correct level of working capital into your overall investment and position your business at the appropriate price point for the local market.
We look forward to discussing the specifics of your enquiry in much greater detail as we explore what this business might look like in your hands. But we also recognise that the people best positioned to build confidence ahead of a start-up are the owners who have recently gone through the process themselves.
I’d therefore like to round off this blog by sharing the following feedback from Bright Gurupira, owner of Right at Home Telford, which opened in 2024.
“From the outset of our journey, the unwavering support and dedication from the Right at Home UK national office and the network of existing franchisees have been instrumental in guiding us through the intricate process of establishing our business.
"Despite the inherent challenges that come with starting a venture regulated by the Care Quality Commission (CQC), the team at Right at Home has ensured that we uphold the exceptional quality standards expected in this field.
"The comprehensive investment in time and resources, paired with a genuine commitment to our success, has set a solid foundation for our business. The Right at Home family has embraced us, sharing invaluable insights and experiences that have smoothed our path to CQC registration.
"The collaboration and mentorship provided have been unparalleled, truly showcasing the ethos of support and excellence that Right at Home stands for.
"As we reflect on this journey, it is evident that choosing Right at Home UK was the best decision we could have made. Their solid resolve for franchisee success has not only equipped us with the tools we need but has also instilled a sense of confidence and readiness for the challenges ahead.
"We are excited and optimistic about the future, looking forward to continuing this journey with such a supportive and dedicated team by our side."
– Bright Gurupira | Owner, Right at Home Telford
Right At Home | Best in Franchising
Right At Home | Explainer
Right At Home Case Study | Andy McNiven
Right At Home | Why You Should Become a Franchisee
Right At Home | 2022 Annual Conference
