Right at Home : What Retaining a Best Franchise Award Means for Right At Home Owners

In this video, Right At Home UK leadership accept and react to a retained Best Franchise Award — and use the moment to explain why the recognition matters more for the franchisees who earned it than for the national office that collects the trophy. The framing in the speakers' remarks is consistent throughout: "our franchisees are our clients." The award reflects the satisfaction that local Right At Home franchise owners feel about the support, systems, and tools national office provides. With many awards available across UK franchising, Right At Home only enters the ones where independent franchisee satisfaction surveys decide the winners — because those are the ones that measure what the network actually cares about. The leaders make clear that retaining a Best Franchise Award in a tightly contested category is not a one-off. It reflects a sustained pattern of franchisee enjoyment of the journey, willingness to follow the systems national office puts in place, and a working partnership across head office, business owners, and Care Professionals. The award belongs to the network, not to head office. For a prospective Right At Home franchisee, the video communicates a useful signal: the brand is consistently rated highly by the people running its territories. Combined with the network's 34% Care Quality Commission outstanding rating and 11 consecutive years of 5-star franchise satisfaction, that signal is rare in UK franchising and almost unheard of in regulated home care. Right At Home positions the award as testimony to its franchisees' work, not its own.