START A THRIVING HOMECARE FRANCHISE WITH WALFINCH

Who is Walfinch?

Walfinch is a homecare services provider that champions an active lifestyle so that everyone can look forward to their next chapter, whatever support they need.

Via our network of franchisees and their carers, Walfinch offers all kinds of care. From weekly visits to live-in care, from companionship to complex care for conditions such as dementia, multiple sclerosis (MS), stroke rehabilitation, care after physical injuries, temporary respite care and more.

Not only do we provide exceptional care at home, but we also want to see everyone thrive, not just survive, that’s why our carers help our clients to get more out of life. Whether small steps or giant leaps, we aim to help everyone enjoy more activity, safely in their homes or further afield, for as long as possible. From the NHS to Age UK, many experts report that as little as ten minutes activity a day can make a world of difference.

That’s why we say, it’s time to thrive.

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Why become a Walfinch Homecare franchisee?

Around 20% of the population is aged over 65 and the demand for care services exponentially surpasses supply. There will always be people who want to get more out of life but require homecare to make it possible. With Walfinch you could be the one to provide it.

Of course, you could set up a home care business on your own, but this is a highly regulated sector where the utmost attention to the quality of care is essential. Starting your business with Walfinch means you’ll have training and guidance every step of the way so you can provide the highest quality of care within your community.

Walfinch has ambitious plans to grow. We’re looking to redefine homecare and what it can offer.

We’re large enough to have lots of experience, but small enough to give you the individual support you’ll need to succeed.

Furthermore, we know what success looks like as our CEO Amrit used to be a franchisee himself, before he set up Walfinch, a privately owned British homecare brand. Amrit Dhaliwal’s story is a successful one. He’s a first-generation Indian entrepreneur who set out to create homecare “people want to choose, rather than choose reluctantly”.

Will you join him on his journey to be everyone’s first choice for homecare?

Dimpu Boppuri | Support Getting Registered with the CQC

One of the biggest challenges when you’re setting up a home care business is getting your business registered with your regulator.

If you haven’t done this before, it can be a long and laborious process. Most franchisees didn’t work in the care sector before joining Walfinch, so didn’t have any experience of the registration process.

For example, Dimpu Boppuri, who runs Walfinch Milton Keynes and Bedford, worked in IT for Santander, Barclays, Mastercard, and other large financial institutions before joining Walfinch.

Dimpu got his Bachelor of Technology from Jawaharlal Nehru Technological University in Hyderabad in the early 2000s before getting a job with Barclays in Knutsford.

Since then, he’s had 2 children, one who loves to play cricket, and he’s had his own IT company too.

With no care experience, Dimpu didn’t know where to start when it came to getting his home care business registered with CQC.

This is where Walfinch come in. When you join, you’ll be supported by an experienced Quality and Compliance Manager whose job is to get you registered with your regulator as quickly as possible so you can start trading and focusing on growing your business.

What type of franchisee is Walfinch looking to recruit?

Walfinch is looking for franchisees with the same ambition and drive as Amrit, but who also value the importance of wellbeing, for themselves, their carers and their clients.

As this is a service company, we value people who also recognise that the little things make a big difference.

In addition we’re looking for people who:

Are enthusiastic to grow professionally and personally.
Want to deliver the highest quality levels of care.
Are keen to build a successful care business that makes a difference to their community
Believe in the importance of thriving, not just surviving

Walfinch welcomes prospective franchisees with and without previous care sector experience as the company provides extensive initial and ongoing healthcare training and support.

As a Walfinch franchisee, you can:

Work in a rewarding sector, helping others
Support your local community by offering employment opportunities
Achieve business independence
Potentially generate £1 million in turnover by Year 5
Join a welcoming, supportive team
Enjoy your job and have fun

Walfinch Image — Poojita Patel at our annual Walfinch conference

Training and support

Care is, rightly, a highly regulated business and Walfinch always abides by – and strives to exceed – all the national regulations and standards, while making it as straightforward as possible for franchisees to achieve the highest standards.

Amrit knows first-hand that the development and support of incoming and existing franchisees is crucial to a successful care business.

A comprehensive package of training and support, along with business advice, is provided to all Walfinch franchisees.

Initial franchisee training includes:

A 10-day initial formal training programme
Help with Care Quality Commission (CQC) registration
A 90-day business launch plan
Marketing and business development training
Software training
Assistance with office set-up
Weekly support meetings
A full administrative system
An operations manual
250 business cards and 500 A5 leaflets.

Ongoing training and support includes:

45 hours of ongoing training and support annually
Recruitment workshops to help you recruit and retain the very best caregivers
Business development workshops (monthly) to help you grow your business
Compliance coaching to ensure you meet - and exceed - the highest regulatory standards
Business coaching
Periodic CQC-style inspections led by the franchisor to prepare you for the all-important official CQC inspections or care inspectorate in Scotland, Wales and Northern Ireland.

Financial information

Start-up costs can vary, but the minimum investment required is £36,000 + VAT. The company also charges a management support fee (MSF) of five per cent (plus VAT).

The right franchisees have the potential to achieve turnover of £1000,000 by Year 3.

Additional Information

What locations is Walfinch looking to operate in?

The company has franchises available across the UK.

What are the franchise terms of agreement and renewal?

The franchise agreement lasts for 10 years and comprises two five-year periods.

Why is Walfinch a good investment?

This care provider delivers an essential service to a client base that is consistently growing and offers a recession-resistant business model that has the potential for significant financial returns.

It’s committed franchisees are supported by a dedicated leadership team. For their investment, franchisees get:

An exclusive territory
Comprehensive training
Access to a franchise network of like-minded fellow franchisees
Dedicated business coaching and ongoing support
Assistance with recruiting carers
Association with a prestigious brand
A tried and tested business model that has a proven success rate, significant potential financial returns and strong cash flow
Technological procedures and customer management systems that provide efficiency and retain quality.

How does the Walfinch franchise business model work?

The Walfinch franchise model’s success is driven by its values and professional standards of care, combined with the careful deployment of technology to future-proof your business in the digital age.

Franchisees benefit from technology provided to streamline most administrative tasks, so they can spend more time on building rewarding relationships with care clients and customers, which drives more business.

Franchisees’ care teams use technology that ensures care, medication and client health are carefully monitored and which allows clients’ families, caregivers and the franchisee to interact with each other.

This makes it easier to ensure care standards are always upheld and communication maintained, which leads to happier clients and more personal recommendations. Walfinch is a white-collar management franchise and there is a choice of both single-care franchises and multi-unit opportunities.

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Walfinch Financial Data

The following financial information was provided by Walfinch to give you more information about the costs associated with a Walfinch opportunity

Minimum Investment

£36,000 + VAT

Franchise Fee

£36,000 + VAT.

Management Support Fee (MSF)

5% plus VAT

Total Investment

£110,000

Funding Support

Yes

Advertising Fee

MSF

5% + VAT

Amrit Daliwal | Keep The Right People In

May 28, 2025

Walfinch CEO discusses the important of good leadership and structure.

So I want to talk about leadership and infrastructure. I'm sure a lot of you have heard me talk about this before. I think it's super important as a business owner, we're never able to scale without the right people around us. A great book called Good to Great by Jim Collins is all about getting the right people on the bus and the wrong people off the bus.

And the wrong people might be the wrong cultural fit. It might be that your business has outgrown them. And invariably you'll know it, but maybe you won't do something about it. But if you don't do something about it, they'll end up coming back to bite you in the backside In a year, 6 months, 18 months, whatever it might be. But at some point that person will walk out or you'll be so frustrated that it will leave and break down on a really horrible note.

So as soon as you feel like that, it's really, can you train them? Can they come along on the next leg of the journey? Is there another role for them that works? And if not, it's about finding the right person and that right person.

You know, if we think about our businesses as home care providers, you know, the registered manager needs to be a super strong, experienced person. And once you've got that right and an A player, that person's always going to want to hire a player under them. And that might be that care coordinator, it might be the supervisor and team leads and so on. But you want really good quality people that get it, want it and can do it and have capacity for that.

So really thinking about these guys and really thinking, who are the right people for this? Tracking them on KPIs and saying, well, okay, I always like just having a one pager say, I know exactly what's going on and I know this person is doing these things on a Wednesday and that person doing those things on a Friday and so on. They can literally management by walking around, sit on the side of the desk and say, hey, cool, how's it looking over here? And I thought, I know the rotor was supposed to be out and yesterday. Any problems? Yes, no, maybe. And we dig into that.

The other things that I would really focus on is saying how quickly can I get a full time or part time recruiter that takes care of all of the recruitment activity, the compliance around that and really focuses on just dealing with that. If we think our businesses have two real problems really don't they? Recruitment and lead flow.

So I'd really like someone in recruitment quickly so that they can just keep on doing that every single day, do the events, think about the stuff and get out there. And then I'd also like someone that focuses on my lead flow and that might be you in the first year or two. And then you might start thinking about getting a second person involved.

I remember when I moved from about 40,000 a month to about 70,000 a month. I had someone that worked with me as a BDM that came in, went out, choosing 20 meetings a week and just bringing that lead flow in, doing the events and driving that agenda. But also then took on the initial assessments and really went from finding the lead to just starting the package.

And I had those two different people, the recruiter and the business development person, and they're working in conjunction with each other and that meant that, you know, I could then focus on other parts of the business and fix those systems and really dig into that and let the business scalably grow.

So, you know, you can either be just stuck in these things, behind the till as I, as I say, or you can lead from the front, get the right people behind you and just let them grow the business with the right systems. So my focus would always be get the right people that are leadership quality. Maybe they are slightly expensive, but they take ownership, do the work and keep growing.

Walfinch Success Stories