HomeXperts
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Testimonials
I have worked in financial services for 25 years and wanted to move out of the ‘corporate’ world and to do a job how I felt it should be done, which is putting the customer first. Emma and I had a desire to run our own business for some time and to be doing something we both love, which is property and customer service. Emma, also has many years' experience working in the industry having worked for just under 10 years for Reeds Rains and Halifax Property Services. After a lot of research of how best we could set up our own estate and letting agents, we chose HomeXperts because we very much liked their approach, their ethos, and their way of doing business, which we felt matched our own way of working. At HomeXperts we put the customer at the centre of everything we do by offering an exceptional level of service and growing a business by word of mouth and customer referrals. We wanted to grow our business both in terms of property sales and rentals and to date things have gone very well for us, with us having an equal balance of sales and rentals. The majority of our business has come via word of mouth and referrals, which is a great way of doing business and we care passionately about our clients and helping them move home and achieve their own aspirations. We have just begun our second year and continued to be very busy right up to Christmas. We look forward to great things in 2014 and to continue to help our customers achieve their goals either by moving house or renting out their property and to growing our business further.
There are a number of reasons why I chose HomeXperts. I have worked in estate agency for approximately 17 years and enjoyed building a good name, contacts and market awareness. I have also been a landlord and let property for over 10 years. I have relished working as branch manager for many years but for some time I had felt I wanted to be a part of something bigger that was mine and I had more control over. I have wanted my own business for some time, but the timing never seemed to be right. The HomeXperts franchise enabled me to continue working in the area that I have great knowledge and contacts while offering me greater flexibility running my business working from home. As I enter my second year my business is healthy, growing at a rate of knots and I have already established a reputation in my branch area for excellent customer service which is creating some excellent referral business for HomeXperts. It scares me now that I may have missed out on this amazing opportunity by not having the courage to branch out on my own. But with the support of the amazing team at Head Office my dreams are coming true.
I chose HomeXperts because of the absolute commitment I saw to customer care and satisfaction that underpins the whole business model. I could see that this was a company that is striving for excellence in an industry that often fails to meet customer needs and expectations- I have been a customer many times and experienced this myself. I wanted to be a part of something special that I could be proud of. Since starting, I can now fully appreciate that HomeXperts is a network of like-minded professionals who will support and encourage business growth and improvement. I cant wait to get started!
I discovered HomeXperts at the National Franchise Exhibition. My first impression was of a very professional and friendly organisation. Subsequent meetings reassured me that they are passionate about delivering a first class service and are a respected name in the industry. The training and support programme is comprehensive and the expectation that all franchisees will take and pass the recognised professional qualifications sets the standard. I know that when I launch in my home town I will have been well prepared, giving me the confidence to feel that I can offer a superb trustworthy service.