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Metro Plumb

Metro Plumb

Start a Metro Plumb Franchise Business

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Transform your future by joining Metro Plumb

Would you like to run your own plumbing business? Perhaps you have already started out on your own but would like to build something bigger?

Being part of a franchise gives you the best of both worlds. It allows you to build a business that is yours, whilst having the security of regular payments and support with all the other things they don’t teach you at plumbing college!

Metro Plumb Image


Do you need help with marketing? Managing your website? Where do you find more customers? Baffled by social media? Perhaps you need an extra pair of hands sometimes to answer the phone. Metro Plumb offers the answers to all of these and so much more.

If you like the sound of this so far, please get in touch as we would be delighted to tell you more about all the other things we provide to support the growth of you and your business.

You will need to be NVQ Level 2 qualified or above in plumbing or have practical experience that we can evaluate. Another great way is to partner with a plumber.

Maybe the dream is to one day come off the tools and manage a team. With a Metro Plumb franchise, we help you do all of this.

About Metro Plumb


Metro Plumb was founded in 2016 and is a division of Metro Rod. Through their long-standing history, we are able to help you reach both commercial and domestic customers. Our plumbers are more in demand than ever before, providing, emergency reactive services, planned maintenance and new installations.

Metro Plumb customers range from large well known brands to local home owners, everyone deserves high quality work, from friendly trustworthy well trained individuals.

Available Franchise Territories


We have newly available territories in the following areas:
  • Aberdeen
  • Glasgow
  • Edinburgh
  • Swansea
  • Cardiff
  • Cumbria & Dumfries
  • Cornwall
  • Bournemouth
  • Oxford
  • Reading
  • Guildford
  • Portsmouth


Benefits of being a Metro Plumb franchisee

  • You will have your own exclusive area where you will be the only Metro Plumber. You will have a launch plan to get you ready to start trading.
  • You will be provided your own branded uniform and starter kit.
  • Become part of a well-respected and recognised brand with a history of satisfied customers.
  • Sales and marketing support – website, advertising and a full brand pack of materials plus our Metro Plumb’s support centre team assist franchisees in new business generation through their dedicated national accounts team.
  • Access to trade discounts, trade billing accounts and fuel cards.
  • Invoicing and credit control function.
  • In-house call centre team working 24/7 365 days a year processing enquiries.
  • Approximately 80% of the services are provided on a reactive basis. With a local franchisee in each area, you will be able to grow your customer base and benefit from local relationships. This will enable you to organise pre-planned maintenance contracts and longer-term support programs to service your own local portfolio of customers.
  • Low-cost entry fee, starting at just £17k. Help available to spread the cost.
  • Unlimited earning potential.
  • Plumbing has remained resilient against recession. Our emergency repair services, and regular maintenance contracts have kept Metro Plumb franchisees busy, regardless of the state of the economy.
  • We have been members of the British Franchising Association (BFA) since 1997 and have won several national awards with them.
  • Metro Plumb is a member of the plumbing and heating association.

If you would like to become a part of the Metro Plumb brand, please get in touch via the form below.

Metro Plumb News

Metro Plumb expands in East Midlands with youngest franchise owner

May 06, 2024| Franchise News
The Metro Plumb franchise brand has expanded in the East Midlands with the launch of its Nottingham franchise territory following its acquisition by the company’s youngest ever franchise owner, Harry Thompson, aged 24.

Drainage franchise with £750k turnover available for purchase

An exciting franchise opportunity has become available for business managers and investors looking to occupy a recession-proof business, as the owner of Metro Rod and Metro Plumb Cambridge is retiring from post after more than 25 years.

Have you heard about one of the UK’s fastest growing franchises?

In less than 2 years, Metro Plumb has become one of the fastest growing franchises in the UK.

Metro Plumb Kent - Customer Case Study

Metro Plumb Success Story

Why did you choose to create/open a franchise with Metro Plumb?

Gary was originally a self-employed plumbing engineer running his own business. However, it got to the point where Gary wanted to become more than just a jobbing plumber i.e. sub-contracting to company X,Y,Z, relying on builders and companies to provide work as a subcontractor. Gary wanted a bit more structure, stability, long-term thinking/planning and to have more control of what new business comes through and when. As a result, he conducted research into franchising and was in two minds at first. However, after some consideration he contacted Tracey Cockerton to get more information to help inform his decision. Furthermore, Gary wanted to join an organization that was doing well with growth potential.

How has that industry or sector evolved since you first joined it?

The industry hasn’t changed that much since Gary joined Metro Plumb as a franchisee. However, as a result of Covid-19, the industry has taken a big hit, especially for self-employed plumbers. Although a lot of work has dried up for sole-trading plumbers, Metro Plumb Kent has seen an increase in business this year which can be attributed to the franchisee model and key accounts. Being within a franchise has been a safety net for Gary and has been beneficial due to the access to national and key accounts.

What makes Metro Plumb Kent a great business to work for?

We have a lot of varied customers, for example Nando’s, domestic properties, supermarkets etc. Also, there is a great team spirit and work ethic within Metro Plumb Kent where they all help and support one another. They are a close-knit team and Gary has a good relationship with everyone. Having been in their shoes, Gary can empathize with his work force and wouldn’t ask them to do anything he wouldn’t do.

What sets Metro Plumb apart from its competitors/ Why would you recommend your franchise to potential franchisees?

The attitude towards franchisees and staff is fantastic. We are a community, and everyone is happy and eager to support you. There is a friendly, family feel to the business and you aren’t just seen as a number. Metro Plumb is always providing help and support for franchisees. In addition, the franchise is always keeping an eye on you and helping to identify new ways to help you improve your business (without being condescending).

What kind of training and support did you receive?

Gar was already a plumber when he joined as a franchisee, so he had the relevant knowledge, skills and experience on that front. The main source of training and support he received focused on the back office, marketing and sales, accounts and how to liaise and report back to the support centre. In addition, Gary also received training around the customer portal Athena (now Vision). The training and support provided were excellent, he could ask the same question 5x and would still receive the same enthusiasm each time.

What has been your biggest achievement since becoming a franchisee?

The biggest achievements since becoming a franchisee would have to be onboarding new customers, growing the business, and developing relationships with key accounts. Metro Plumb Kent has now grown to a team of five, as Gary has brought on three engineers and an apprentice.

What has been your biggest challenge since becoming a franchisee?

Building the Metro Plumb brand up in Kent and raising awareness in the local area of the services they provide, why customers should choose them over competitors etc. Also, becoming accustomed to what being a franchisee entails was challenging at first for Gary because you take on numerous roles and responsibilities rather than simply being a plumber. For example, becoming an accountant, trying to employ people, you’re out all hours and then doing the back office at the end of the day. The first 3 months were particularly difficult as you’re trying to get the ball rolling and figuring out where the work is going to come from, what do I need to do to generate new business, the amount of effort required on my behalf and so forth.

What surprised you the most about becoming a franchisee? Was it all that you expected it to be?

The expectations are based on the information provided and what the brand portrays. Having said that though, Gary had high, but realistic, expectations and was full of hope from the outset but knew it was going to be difficult, because if it was easy everyone was doing it. In addition, Gary was very keen to join Metro Plumb and add to the business rather than draw from it. He spoke to Tracey, Craig, Steve etc. and was made fully aware of what it is, what it could be.

How do you plan to develop and grow your business near and long term?

The plan to develop and grow the business in the near and long term is to establish a good work force and back office operation. In addition, Gary plans to enhance the key accounts already in place, bring in new business and improve to be star performers with key accounts. Finally, they would like to bring on commercial accounts that are equally as lucrative and important but ensure that they don’t have all their eggs in one basket.

What three (3) bits of advice would you give to new franchisees?

Do your research on the area you are going to buy - look at what franchises are already doing in the local area, who are your potential clients and what opportunities there are. Most importantly, conduct research on competitors. Be prepared as it’s a 24/7 365 reactive business, so you need to be prepared, put in the hours and have realistic expectations. Employ the right people and make sure they buy into the business and what you are trying to achieve.

In your opinion, what makes a successful franchisor-franchisee relationship?

To have a successful franchisor-franchisee relationship you need to have open, two-way communication. Furthermore, there needs to be transparency between the two. Finally, honesty and support from the franchisor.

When you’re not busy growing your business, what do you do for fun?

Gary likes to get down to the coast as much as possible as he has a caravan down there. Furthermore, he likes to spend quality time with his kids and family. Finally, Gary likes to play golf and is aiming to get his handicap down.

<blockquote>“Since joining Metro Plumb I have been able to establish a solid and stable business in Kent. Through hard work, dedication and the help & support of Metro Plumb, we have been able to grow substantially, more than I could have hoped for working on my own”.</blockquote>

Metro Plumb Testimonials
I contacted Metro Rod after researching the company thoroughly. The organisation was a very attractive option as the support seemed fantastic, and more importantly, the organisation clearly stood out for the partnership they clearly wanted from an incoming franchisee, and not a relationship that revolved around a top-down methodology. I was introduced to Tracey immediately and from the outset, she was amazing. We worked together to ensure the territory that I wanted to purchase was correct and worked very closely on ensuring the business plan I was to deploy was achievable. Despite working through a tough climate which was restricted due to COVID 19, the sale of the business went through seamlessly, and we as a business have hit the ground running. Tracey has continued to work closely with our business and is consistently checking in and offering advice. A true testament to the organisation and the Working Together is Stronger philosophy that radiates throughout every layer of Metro Plumb. I cannot commend Tracey and her peers enough and will continue to work together to ensure our partnership is successful.
Philip Reynolds (Metro Plumb North East Franchisee)
I would like to say that the period that Tracey arrange meetings and also my induction was excellent in fact the reason I went forward with the franchise was the replay to my questions, also I was never pushed into anything or pressured to do things I didn't want to do, in fact the move over was very impressive and made my welcome into the franchise easier, and it was also nice to know that if I needed someone Tracey was always there to advise or put me in touch with the right person. To mark this out of 10 it would be a 20 so in saying this it as very good so 10/10.
Mark Williams​ (Metro Plumb Sutton Coldfield Franchisee)
I started looking into franchises 12 months ago and dealt with many franchise managers all of whom were pushy and desperate which for me was very off putting. From the first conversation with Tracey, I knew straight away she was different.  Tracey guided me through everything and always at the end of the phone whenever needed, nothing was ever to much trouble. I had many conversations while I was deciding whether this was the correct company for me and was quite demanding, but this never fazed Tracey. After meeting Tracey, she was very welcoming and guided us through the process in a way which was so easy to understand, and I always felt she is a real people person and can communicate flawlessly. Every question I had was met with a very quick response and I knew straight away she had a mass amount of knowledge regarding the company. I decided to buy the franchise and am very glad I did. I mainly purchased this Franchise because of Tracey without her constantly being there no matter what time of day for us or her fantastic attitude towards the people she is working with and the way if you need something she is able connect you with so many contacts to get where you need to be I don't know where I'd be right now. I would like to say a massive thank you for the continued support Tracey is giving us, it is a joy to work with you.
Mike Charlesworth (Metro Plumb South Manchester Franchisee)
Metro Plumb Videos
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Why invest in a Metro Plumb franchise?

Why invest in a Metro Plumb franchise?

Metro Plumb provide franchise opportunities to qualified, skilled plumbers looking to kick-start their own plumbing business.
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Available Locations:
Opportunities available throughout the UK.
Business Type:
Franchise
Minimum Investment:
£10,000
Financing Assistance
Direct
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