Do you want to build a £1M business in a market with no consolidated competition?
The Reason We Exist
Incredibly, it’s estimated that around 40% of renovations end in disputes due to escalating budgets and missed deadlines. This is largely because the renovation market is highly fragmented and disorganised. That’s why we provide customers with a single point of contact who carries the brief throughout the design, quote and build processes, reducing complexity and dramatically improving communication.What Do You Want?
- Are you looking for a unique franchise opportunity that requires no industry experience?
- Are you interested in running a business that operates in an untapped market with enormous potential?
- Would you like a business where the service and solution offered is understood almost immediately by most home owners?
What We Do
Refresh is the first national design-and-build home renovation franchise in the UK. That’s important, because being a specialist in renovation projects puts us at a unique advantage. While most builders view renovations as the ‘gap-filler’ between new-build projects, our teams specialise in renovations.We love this work and it’s all we do.
Key Things to Note
- You don’t need to be a builder or have building experience.
- We have a unique franchise setup, designed so franchisees can maximise their management skills to build a valuable business asset.
- This is a sales and marketing oriented business with world-leading systems and support.
- Low start-up costs (no up-front premises or fit-out costs), full initial training and well-structured ongoing support, you could be reaping the rewards of joining an industry-leading business in no time at all.
- New home building.
- Commercial construction.
- Residential renovations.
There is no consolidated business offering a nationwide home renovation service.
Refresh Renovations was the first to deliver these benefits on a national scale, offering homeowners a consistent customer experience using proven systems and processes and taking the guesswork out of choosing a builder.
The Home Renovation Problem
Anyone who’s ever undertaken one – or knows someone who has – knows that renovations are exciting, but also extremely stressful. Between finalising plans, managing tradespeople and finding funds, renovating a home is typically one of the most hectic scenarios in the average homeowner’s life.The Refresh Renovations Solution
The Refresh process makes home renovations less stressful. Our aim is to ensure residential homeowners get the renovation of their dreams for the best possible value.Customers around the world trust Refresh Renovations because they know they’ll receive a consistently high level of service. Not just once, but every time they want to renovate.
Our business model is the perfect combination of commercial building practices, processes, technology and systems – all with a residential focus. It allows skilled builders and tradespeople to focus on their key strengths and saves homeowners time and money.
Who Are Our Customers?
Our potential customer is anyone considering undertaking a home renovation. From first-time buyers to multiple homeowners, there’s no typical Refresh customer. If someone is thinking about renovating but doesn’t want the hassle or added cost of project managing the build singlehandedly, Refresh offers a solution.What We Offer Our Customers
There are a number of ways we deliver excellent value to our customers.- Firstly, we use state of the art processes and systems to keep projects on time and on budget supported by our clear briefing and communication, robust design processes, and streamlined project management.
- Secondly, with our group buying power on materials and labour, Refresh customers are assured of a top-quality renovation at the best possible cost. Research has shown that the Refresh design-and-build process can save up to 30% on a typical building project!
Refresh provides a single point of contact to take homeowners through the entire renovation, while the Refresh process ensures cost-effective renovations – from design to completion.
Global Growth
Today, Refresh is the leading global residential renovation business. We currently have over 50 franchisees operating across New Zealand and Australia and we are expanding rapidly in the UK and USA. Refresh is the first national design-and-build renovation franchise in UK, so this is a rare opportunity to be part of bringing a proven business model to an untapped market.
£40,000 - £80,000
| Position | Franchise Investment | Marketing Fund |
| 1st in Region | £45,000 | £9,000 matching fund in first year Reinvestment into franchisees 1st year marketing campaigns to a maximum of £9,000 on a match funding basis. |
| 2nd in Region | £50,000 | |
| 3rd in Region | £55,000 | |
| 4th in Region | £60,000 | |
| 5th in Region | £65,000 | |
| 6+ in Region | £70,000 |
Group behind Refresh Renovations announces 100 franchises across three franchises
Success Story - Wayne Gordon
I was involved in NZ Army logistics for 24 years, which commenced with me qualifying as an apprentice chef, and then moving on into training roles. From there I moved on to broader logistics management. Anna (my wife, and Refresh Manawatu’s director, accounts & administration manager) and I were still both employed by the NZ Defence Force when we were posted to Waiouru.
As we had investment rental properties in Palmerston North, we often found it difficult getting routine maintenance or larger renovation work done on the properties because it was extremely hard to find 'one stop' companies or trades personnel to manage and complete all the work we wanted.
We found Refresh Renovations while searching online. Refresh was still a new franchise at that time, and there was no one servicing the Manawatu region. We got talking to Refresh about how much we loved the idea, and after a few months of phone calls and interviews we decided we would like to take on the Manawatu territory ourselves.
My project management experience has obviously been important in this role but we have found that all aspects of our business really come back to inter-personal skills, and communication. Relationship building is key, whether dealing with clients, sub-trade specialists or merchants. It's a challenging industry, and respect, support and cooperation are absolutely essential. If trust and a shared vision of successful outcomes isn't there you will really struggle to achieve quality results.
I have found the Refresh process beneficial as it allows you to break down complex renovations that can involve as many as twenty different stakeholders ranging through designers, engineers, trade specialist groups, merchants, and regional council representatives. It's thorough and fair, allowing agreed stages to be worked through, which really allows clients to make good informed decisions about matters that will impact on cost and budget.
Whether you are after a cost effective and practical renovation, or something entirely bespoke with design features to meet your personal style, we can work through our processes to design and cost a project to suit.
My advice to anyone who might be considering becoming a Refresh Franchise owner is to be prepared that Refresh is a ‘people’ business. You don't need to start off with a huge amount of technical knowledge of the industry, but you need to establish good networks of knowledgeable people quickly, who can provide the right advice. Build networks with your local merchants and ask around to get referrals for the sub-trade specialists you will need.
Introduce yourself to the local Building Services Council staff and don't be shy to drop in to ask what you think might be 'dumb' questions. You'll be surprised how often experienced tradespeople make incorrect assumptions, and the local council staff often appreciate you taking the time to ask their opinions to get the correct answers. 'There is no such thing as a dumb question", so ask lots, and don't feel too proud to admit when you need help or advice.
You will be responsible for delivering dreams, and clients will expect you to navigate through hurdles with their best interests at heart. Find good people to align your business to. If they can't meet your expectations, they won't meet your clients expectations either.
"We have been impressed with the professional and polished approach taken by the team at Traffic in their establishment and roll-out of the Refresh Renovation franchise operation. Traffic’s approach, and Refresh’s processes and systems appear to be second to none. They are certainly far more advanced than a number of other franchise systems that we have had contact with. Our view is that the team at Traffic and Refresh are proactive, innovative, well-organised, smart, professional and committed to excellence. As their lawyers, we have seen first hand how satisfied potential Refresh Renovations franchisees are in terms of the process of introduction to the system and subsequent conversion to franchisees. The roll-out of the Refresh franchise operation has been able to be brought to market extremely quickly without any compromise in quality. Opportunities will certainly come knocking to this franchised business, and we would recommend them, and Traffic, without hesitation."
“They project manage the renovation from start to finish! This took the stress out of having to organise different contractors for each component of the renovation and meant there would be just one point of call for any issues that might arise.
“WOW! Refresh Renovations are a breath of fresh air! Prompt response to my enquiry, initial meeting informative and professional, follow up communication outstanding - such an amazing service!
“The directors are pretty smart, trustworthy guys and I kind of felt they knew what they were talking about - (I) had faith in the directors, the systems and the people.
“The Refresh franchise was affordable compared to other franchises available in the market. I could own a franchise without actually taking a huge loan, before even getting into a business. The second biggest advantage to owning a Refresh franchise is having the flexibility and the lifestyle that I am leading right now. The right balance between my family life and professional life was equally important to me.
“Like most Refresh franchise owners, I’m not from the industry. I’m 46 and decided that I wanted to get out of the rat-race in terms of working for the corporate world and working for “the man”. So I was looking for something that meant that I got to set my own agenda. I have a lifestyle which I like to maintain so I did look objectively at Refresh in terms of whether it could maintain my lifestyle and/or provide a better lifestyle both through my financial perspective and from a work/life balance perspective.
With a franchise, you can hit the ground running. The fact that guidelines and structure are already in place really helps people who do not have experience in running their own business. The best part is you can start selling instantly.”
“Refresh Renovations stood out for me because of their straightforward and well-designed operating strategy. The national marketing support the company offers is outstanding and their systems are excellent – the Refresh process covers everything from the initial briefing to concept, working drawings, quote, build and finished project. This allows clients to fully understand what’s involved in a renovation project – the planning needed to achieve the end result.”
“The support network from head office and other franchisees in the group add a lot of value to beginners like me.
“It was an opportunity for me to get into an exciting industry that I was interested in but didn’t have a huge amount of knowledge or experience in. I knew when buying a franchise that it would allow me to join this industry and get the experience and knowledge”
Refresh Renovations | Working with Customers
How we support you | Refresh Renovations
