These are essential aspects of the franchise journey we treat with the utmost seriousness. It’s why we provide our network with an unparalleled level of support to ensure they meet the highest standards set by the Care Quality Commission (CQC).

Illustrating our commitment to this is the leading role Jo Bell has taken since joining our franchise support team in 2024.

Jo is a former CQC regulator who boasts over 35 years of experience in health and social care. Since joining us, Jo uses her vast expertise to help franchisees to achieve compliance and deliver exceptional care – the keys to building a thriving home care business.

A career rooted in care quality and compliance

Jo’s journey in the care sector spans over three decades, covering nursing, education and leadership roles.

“I initially trained as a Registered General Nurse, then as a District Nurse within North Yorkshire,” explains Jo.

“I have also completed a BHSC in Health Studies at Leeds University, a dementia course, and more recently an MA in Public Policy and Management at the University of York.

“During my career I have developed a wealth of skills, knowledge and experience. This includes roles working as a regulator and dementia specialist within the CQC for over 12 years, and as a Head of Provider Services, Dementia Lead and Nominated Individual for all Regulated Services in a Local Authority. I have also undertaken PRINCE2 project management training and a range of leadership courses.”

Reflecting on her experience, Jo says: “My work has always been centred on improving care standards and helping providers achieve excellence. At the CQC, I saw first-hand the challenges businesses face when trying to meet regulatory requirements, and I now use that knowledge to guide Blossom franchisees towards success.”

How Jo supports Blossom franchisees

Jo’s deep understanding of CQC processes, evidence collection, and quality assurance gives Blossom franchisees not only confidence in their activities, but a distinct advantage over competitors.

This is achieved in several ways:

Mock CQC inspections

One of the biggest challenges for new franchisees is passing their initial CQC registration and ongoing inspections.

Jo undertakes mock inspections to prepare franchisees, ensuring they understand what to expect and how to demonstrate compliance confidently.

Quality assurance and compliance training

Jo provides specialist training in CQC methodology, evidence collection, and quality assurance to equip franchisees with the knowledge they need to maintain compliance.

Coaching and support of Registered Managers and staff

Beyond CQC registration, Jo remains a constant source of mentorship and support for franchisees and their teams.

Whether it’s handling compliance issues, improving operations, or developing new policies, she ensures franchisees have everything they need to grow a successful and fully compliant home care business with Blossom.

Why Jo’s expertise gives Blossom franchisees a competitive edge

Unlike many other home care franchises, we go far beyond providing basic compliance support – we provide direct, hands-on guidance from someone who has worked inside the CQC itself.

This means franchisees can confidently navigate regulatory requirements, avoid common pitfalls, and achieve CQC accreditation efficiently after joining us.

As Jo explains: “Blossom is a brand that prioritises quality. Franchisees are eager to learn and have a passion for improvement. It’s incredibly rewarding to see them grow and enhance practices, which ultimately improves positive outcomes for service users and clients.”

For prospective franchisees, this level of support offers reassurance you are never alone in your journey. Whether you’re new to the industry or experienced care professionals, Jo’s expertise ensures clear, practical guidance is accessible at every stage of your business journey.

How can I become a Blossom Home Care franchisee?

Do you have the ambition to build a big care business? Then it’s easy to get started with Blossom Home Care.

As well as gaining the benefit of our immense level of support and expertise, you will be joining a nationally recognised, award-winning company. In doing so, you will become the owner of a highly lucrative, easy-to-run business that will help the local community by changing the face of care in the home.