“You can build it to be what you want”: Rob Smy on the freedom of franchising with No Letting Go

No Letting Go is established as the largest national provider of property reporting to the lettings industry – come and join an award winning team!

Are you looking for a business opportunity, with low up front costs and high rewards, in a solid growth sector? If yes, read on!

Who Are We

We have been providing property inventory and related reports for the rental market since 2007. This is a tried and tested business model which can generate an income of £50,000 to £150,0000 through the landlord and rental agent market.

Our national reputation for providing quality property reports, accompanied by excellent customer service, has led to sustained growth since our inception with a growing number of national accounts.

No Letting Go was awarded the Supplier of the Year award at the 2009 National Landlord and Buy-to-Let Awards, in 2016 we won an award in the coveted Sunday Times Awards, for Supplier of the Year, which is based on feedback from our letting agent customers. In 2017 Rachel Farr owner of No Letting Go (Bath) was runner up in the Natwest EWIF (encouraging women in franchising) Awards, for her sustained business volume and customer service. We also won Best in Category at ESTAS in the years 2020 & 2021, and Silver for Supplier of the Year Professional Support at the 2022 The Negotiator Awards.

The Market

There are 2.74 million landlords in the UK, and between them they own 4.61 million properties with an average tenancy of 22 months. The average potential spend on No Letting Go services is estimated at £310 per tenancy. This means the inventory market is worth up to £849 million per annum.

The proportion of households living in the private rented sector has doubled over the last decade, reaching an estimated figure of nearly 1 in 4 rented households.

Whether you are looking to start a new business or buy a business, we have many available areas across the UK.

The Franchise Package

Franchisee fee: £18,950

What to expect from our franchise package:

Proven business model – the majority of our franchisees renew after 5 years.
Established for more than 10 years – we are the leader in our market.
High earning potential – the model is based on repeat business.
Work from home – keep costs to a minimum.
No industry experience required.
Full training and on-going support provided via our training academy.
Marketing and sales support.
Marketing start-up kit.
Tablet technology and management suite.
Access to national account clients.

Ideal Franchisee

We are looking for hands on, business savvy people who love providing excellent customer service.

Case Studies

Daniel Proctor and Sophie Holden

Daniel purchased Gravesend and Dartford in May 2016, and has recently purchased a second area. “One of the great aspects of the franchise is the fact that we work for ourselves, but with the support of a wider team at Head Office. We love the fact that the job role is so flexible and there is great potential for growth”.

Chris Ford

“I was looking for a franchise, and No Letting Go provide a low cost set up and a quick return on investment. I have purchased the Islington franchise, and very quickly took an additional clerk to manage the jobs coming in, and am in the process of recruiting a second.”

Ready for a new challenge?

Run your own business, but without the risk associated with a new start up enterprise. If you follow our formula for success, you will soon be on track to earn a six-figure sum.

“You can build it to be what you want”: Rob Smy on the freedom of franchising with No Letting Go

August 26, 2025

For Rob Smy, running a No Letting Go franchise is about more than financial return—it’s about freedom. The freedom to shape your business around your life, not the other way around.

“You’ve built something… created your own success,” he says.

“The beauty of the No Letting Go franchise is that you can build it to be what you want it to be.”

A model that works around you

Some franchisees, Rob explains, scale up quickly—building regional teams of clerks and serving multiple corporate lettings agents. Others prefer to stay small, running the business as a one-person operation to create a more balanced lifestyle.

And both paths are perfectly valid.

“If you want to be a one-man band doing your own thing to create the life you want—you can do that. If you want to grow a team and serve major clients, you can do that too. The choice is yours.”

That flexibility is what sets No Letting Go apart in the property services franchise market.

Why it works

Low overheads, high flexibility – Work from home, work alone, or build a team.
Scalable model – Start small and grow at your own pace.
Supportive framework – You're building your business, but you’re not doing it alone.

Franchisees have access to award-winning training, national marketing, and cutting-edge reporting software like Kaptur—making it easier to deliver a professional service whether you’re working solo or managing a growing team.

Build the life you want

Rob’s message is simple: owning a franchise doesn’t mean following someone else’s script—it’s about writing your own.

“Do what you want to do that’s going to suit you. Then you can enjoy it.”

Whether you’re looking to replace your income, reclaim your work-life balance, or build a six-figure operation, No Letting Go gives you the tools—and the freedom—to get there.

No Letting Go Success Stories