Aspray Claims Management and Property Reinstatement

At the same time, property insurance claims are rising in both value and complexity. In 2025, UK insurers paid out £6.1 billion in property insurance claims, the highest annual total since the ABI began collecting this data in 2017. Severe weather, higher repair costs and more complex reinstatement needs are all placing greater pressure on policyholders.

For those looking for a franchise opportunity with purpose, this creates a clear and growing need. Policyholders need people who can step in with calm, practical support when they are dealing with damage, disruption and uncertainty.

An Aspray franchise offers the chance to build a business in this specialist sector, while helping homeowners, landlords and business owners when they need someone in their corner.

A business built around a real need

When property damage happens, policyholders often face a long list of tasks. They need to contact their insurer, understand their policy wording, gather evidence, arrange surveys, deal with contractors, review scopes of works and manage repairs.

For many people, this can feel overwhelming, and for landlords and business owners, the pressure can be even greater. They may also need to think about tenants, lost income, trading disruption or property access.

Aspray franchisees help policyholders manage this process. They liaise with the insurer, assess the damage, prepare the claim, negotiate the settlement and, where the claim is accepted, organise the reinstatement works using vetted contractors.

This gives franchisees a valuable role: helping policyholders move forward after property damage, while reducing the burden of managing the claim themselves.

A service with no direct cost to the policyholder

One of the strengths of the Aspray model is that the service is offered at no direct cost to the policyholder, provided Aspray appoints and manages its own vetted contractors to complete the agreed reinstatement works. The policyholder still needs to pay any policy excess, and the claim must be accepted by the insurer.

With the current economic climate and the cost of living still placing pressure on households and businesses, many people are cautious about taking on extra costs. When property damage happens, they may need help but feel unsure about paying for added professional support.

Aspray’s model helps remove that barrier. Franchisees can offer claims management support, help organise the repairs and guide the policyholder through the process, without charging a separate fee for the service when the reinstatement works are carried out by Aspray’s approved contractors.

For franchisees, this creates a strong service proposition: expert claims support, practical repair management and clear client value.

A resilient sector with ongoing demand

Property insurance claims are often described as a recession-resistant market because the need is driven by damage, loss and insured events rather than optional spending.

A homeowner cannot ignore a serious escape of water. A landlord cannot leave a rental property damaged. A business owner cannot leave premises unrepaired after a flood, fire or storm.

This gives Aspray franchisees a role in a sector where demand continues, even when people are watching their spending. Property damage still needs to be assessed. Claims still need to be managed. Repairs still need to be completed.

For those exploring franchise opportunities, this can be a powerful part of the appeal. An Aspray franchise gives you the opportunity to build a business around a practical, necessary service, backed by an established model and a clear market need.

A market with long-term growth potential

The property claims market is shaped by events that continue to affect homes and commercial buildings across the UK.

In 2025, the ABI reported £1.2 billion in weather-related property claims, a 14% rise on 2024. Storm damage to homes reached £244 million, while domestic flood claims rose to £312 million. Subsidence payouts also reached a record high of £307 million.

These figures show the scale of the issue. They also show why professional claims support matters. More claims mean more people who need help understanding the process, securing a fair settlement and arranging quality repairs.

An Aspray franchise allows you to operate in a sector where demand comes from real events, real damage and real customer need.

A specialist service, without starting from scratch

Starting a business alone can mean building every process, supplier route, system and brand asset from the ground up.

With Aspray, franchisees enter the market with an established business model. They are supported by a recognised brand, national systems, training, compliance guidance and ongoing head office support.

This matters in a sector where trust, process and clear communication are vital. Property insurance claims can involve policy wording, scopes of works, insurer negotiation and contractor management. Franchisees need to deliver a service that is organised, professional and consistent.

The Aspray model gives you a framework to follow, while still allowing you to build and grow your own local business.

A role that combines people, property and project management

An Aspray franchise can suit people who want a business with variety, responsibility and a strong service element. The role is hands-on and relationship-led. It is not purely desk-based, and it is not only a sales role.

Franchisees spend time building local referral relationships, visiting damaged properties, speaking with policyholders, reviewing claim details, working with contractors and managing the claim journey.

This can make the opportunity suitable for people with experience in property, construction, surveying, insurance, project management, loss adjusting, sales, business development or customer service.

The key requirement is the ability to manage detail, build trust and take ownership of the process.

A chance to build strong local relationships

A large part of the Aspray model is local relationship building.

Franchisees can develop introducer relationships with brokers, letting agents, property managers, contractors and other professionals who may come across policyholders at the point of claim.

Over time, these relationships can help franchisees become known as a trusted point of contact when property damage leads to an insurance claim.

This creates a business built on trust, service and reputation, rather than short-term transactions.

A growing industry with a clear purpose

The rise in property insurance claims shows that demand for claims support is growing. More importantly, it creates the chance to build a business that helps people through complex property damage claims.

Aspray franchisees operate at the point where insurance, property and customer service meet. They help policyholders manage the claim, organise the works and move forward after damage.

For the right person, becoming an Aspray franchisee offers a chance to build a business in a growing sector, backed by an established model and driven by a service that makes a practical difference.

If you are looking for a franchise opportunity with strong market demand, a clear service model and the chance to help people at a critical point, now could be the right time to explore becoming an Aspray franchisee.