Right at Home delivers the kind of care you would want for your own family
Our trusted services are highly personalised and go the extra mile to help people live happily and independently in their own homes.
It takes something special to create a homecare business that’s ranked as a leader by:
Clients & families: the UK’s highest rated national homecare group on the country’s largest care review website, homecare.co.uk, with a score of 9.9/10 based on over 3,500 reviews
The regulator: 34% of CQC-inspected branches rated Outstanding, against a national average of 3% of homecare providers
Its franchisees: We have the best track record in the care sector for franchisee satisfaction, with 11 consecutive years of Five Star Franchise awards to our name
Social care and franchise sectors: We have won multiple awards over the years, including the coveted Established Franchisor of the Year Award at the 2024 BFA HSBC UK British Franchising Awards and the Most Outstanding National Home Care Provider – Gold accolade at the 2024 Homecare Awards.
It’s the kind of reputation that can only be achieved when a franchisor’s leadership and passionate support teams work seamlessly with a collaborative, engaged network of like-minded franchisees.
And that can only happen when all stakeholders in the business share the same values, from CareGivers to managers and from founder to franchisees.
As a Right at Home franchise owner, we would support you to recruit an experienced care manager and a team of fantastic CareGivers. Your role would focus on business and people development, implementing our blended marketing strategy to attract high calibre staff, and self-funding clients looking for the best services available in the area.
We would also give you the tools to maintain exemplary standards of compliance within this highly regulated industry.
Successful franchisees are highly motivated to help other people, enjoy networking and engaging with their local community.
The support we receive from National Office is second-to-none. As a care business, they have a wealth of knowledge and expertise. Tapping into this has been immensely beneficial at each stage of my business development
As part of a national franchise network, staying ahead of the curve with marketing is crucial. Managing by myself can be overwhelming, and that's where the National Office marketing team really helps. They have been a source of reassurance, providing helpful guidance and responsive support. Allowing me to be creative, whilst enhancing my marketing strategy when promoting my franchise online. I highly recommend anyone in our network to reach out.
As I didn’t come from a care background, I was very conscious that I needed the backing of a solid organisation behind me, and since I started, Right at Home has delivered. I feel genuinely supported – the National Office team are always a phone call away and emails are always responded to. I feel very valued and, also, supported by my peers in the network who all work collaboratively together. I’ve never looked back and I’m really happy with my decision to join Right at Home.”
The Next Step
If being part of our success story appeals, please get in touch for an initial conversation with the team.
Right at Home Franchise Recognised for Exceptional Growth amid Rebranding Plans
Right at Home UK is proud to have honoured one of our fastest-growing franchises with a prestigious award for exceptional performance.
Right at Home Chippenham received the Growth Award at our Annual Celebration Awards in September, having expanded rapidly over the last 12 months while maintaining a clear focus on helping Clients live well at home.
The franchise currently has 120 Clients on its books, up from 65 in August 2024, and is delivering an impressive 1,460 hours of care per week — a 103% increase on the same period last year.
Revenue has also grown by 90% over the last year, pushing the business past the £2 million annualised turnover milestone in August.
Commenting on the award win, Jack Miller, Owner of Right at Home Chippenham, said:
“This award is a powerful validation for my team. It shows they’ve been recognised not just by me, but by the entire support team at National Office for the extraordinary effort they put into helping people live well every day.
“It also sets a precedent; if we can achieve this level of growth this year, we can absolutely do it again.”
Expansion and rebrand
Right at Home Chippenham’s impressive growth has paved the way for an expansion of its person-centred care services across a broader region. To reflect this wider reach, the franchise is now undergoing a rebrand to become Right at Home Central Wiltshire.
Jack said:
“We currently serve 45 Clients in Chippenham, but we have nearly 100 Clients outside the town. By rebranding, we’re making people aware that we cover a much larger territory, and this will hopefully enable us to penetrate new towns and villages, such as Marlborough and Pewsey, and expand our reach even further.
“We cover six locations, but we’ve recently purchased four new postcodes to enable this growth.”
Jack opened his Right at Home franchise six years ago at the age of 25. Now aged 31, he is still the youngest Franchise Owner in our network — and one of the most inspirational — having made bold decisions over recent years to expand the business whilst maintaining his team’s commitment to delivering exceptional quality care.
“We’ve really focused on building and developing the right team, not just at a senior leadership level, but across middle management too,” Jack explained.
“I think so much focus goes on finding the right Registered Manager, but if your middle-management team doesn’t follow processes or align with your vision, that’s where growth slows and communication breaks down. So, we’ve enabled new training opportunities and promoted talented staff from within the business.
“We’ve also redefined our recruitment process, bringing in an innovative new system to allow our recruiter more time to speak to the right candidates and support them throughout the entire onboarding process.”
Family-fuelled motivation
Jack has successfully grown his award-winning business while adjusting to life as a new dad, having welcomed two children in the past 15 months. He credits his family as a major driving force behind his success.
“Having two children made me realise that I want to build something for the future — for them,” he said.
“So, I have big ambitions. Over the next 12 months, I want to be in a position where the business is delivering £3 million in earnings to local people, and helping in excess of 270 adults who require quality care in their own home.”
Right at Home includes independent conversations with existing Franchise Owners as an important stage in its evaluation process. To speak to Jack and others, and assess your own suitability for the model, get in touch with Chrissie and we’ll get the ball rolling with an informal chat via video call.
Right At Home | Best in Franchising
Right At Home | Explainer
Right At Home Case Study | Andy McNiven
Right At Home | Why You Should Become a Franchisee
Right At Home | 2022 Annual Conference
