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SmartPA are the leading providers of outsourced administrative, secretarial and PA support to businesses around the world.

Who are SmartPA?

SmartPA is a business support and administration franchise transforming the way professionals work.

With more than 10 years’ experience offering remote administrative support to over 5,000 business clients globally, demand for our services has grown almost 30% in the past year - now is the perfect time to launch your franchise business under our SmartPA brand. We offer lifetime business support from the minute you sign up with us.

Our business equips you with all the tools you need to succeed, including a six-week accredited training course to get you started and ongoing support from a dedicated team. When you join SmartPA as a franchisee, you become part of a supportive community of over 300 SmartPA Partners and can tap into a wealth of expertise and business knowledge. You’ll reap the rewards of flexible working and being your own boss, with all of the support and guidance you would gain from working in-house.

Why now?

Franchisees who work full-time earn, on average, between £84,000 and £120,000 each year (and those working part-time earn between £30,000 and £48,000 on average).

We don’t restrict you by geographic territory and our recurring revenue model means that you can secure repeat business, ensuring a stable source of income and limitless earning opportunities. SmartPA have worked with brands such as Krispy Kreme, BBC and Total Oil. Launching your business with us gives you the opportunity to tap into our trusted brand and achieve instant recognition.

Key Features

  • COVID-resistant business
  • UK funding available
  • Work virtually from home
  • Enjoy flexible working hours
  • No restrictions on geographical territory
  • Recurring revenue model
  • Six-week accredited training programme and lifetime business support
  • We secure your first client on your behalf for free, worth £6,000 per year
  • Access to our global peer support network of over 300 SmartPA Partners
  • Work under our trusted brand and achieve instant recognition

*Full UK funding is available for this franchise opportunity, meaning you pay nothing upfront. International funding pending.

To take the next step towards owning your own SmartPA franchise, request your free consultation by registering your interest below:

15 Services Provided by a Virtual Assistant

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All virtual assistants are different and the services they have to offer can often be wide and varied. If you are looking to outsource your routine tasks, it is important to find the right virtual assistant for what you require.

At SmartPA, we have the largest talent pool of virtual assistants globally, allowing us to match you with the perfect virtual assistant for you and your business.

Much like a personal assistant, a VA can help with all kinds of admin and business support tasks. How you separate the good from the great is looking at the breadth and depth of their expertise.

Below is a list of virtual assistant services which can support brands of all shapes and sizes with and what you should look out for in your future business support function.

Minute taking

Just because your AGM needs to take place virtually, you still need someone to take the minutes, type up and circulate after the meeting.

When conducting any kind of regular meeting, having accurate notes is crucial to ensure the right points get actioned and every attendee is aware of their responsibilities in the follow-up.

Using a platform like Microsoft Teams, Zoom or Whereby will allow for better visibility, but any conferencing software will allow for your virtual assistant to join the meeting and take accurate minutes.

Document production

The world needs to keep turning. There are contracts to send out, legal agreements to share and quotes to produce.

If you’re struggling for time or simply too busy, then instead of turning to a temporary staff member, why not approach a virtual assistant?

They can produce any documents you require including powerpoints, manuals and letters, using your branding and can deliver them to the required recipient.

A proactive VA will always be sure to include follow up in their service and ensure your documents are of the highest quality.


Business support comes in many forms, and one of the most common tasks businesses need help with is bookkeeping.

Generally, people start businesses because they are experts in a specific subject matter, so don’t worry if accountancy and financials aren’t yours. Instead of turning to (can be pricey) accountant, use a virtual assistant instead.

Remember to make sure they have the relevant skills, experience and qualifications where required. If you’re after proactive support, a good business support service will suggest getting you signed up to a platform like Xero or Quickbooks, to ensure a streamlined process going forwards.

Expense management

If you have a large leadership contingent, managing travel, dining and all other manner of expenses (no duck ponds please), can be a logistical struggle.

Instead of tasking an internal member of staff to manage the heads of the business, turn to a virtual assistant instead.

An outsourced support can liaise will all required members of staff and put processes in place to avoid complicated email exchanges and ensure superlative data capture.

The perfect choice if you’re in more than one location, and by outsourcing your expense management, you avoid any difficult hierarchy challenges internally.

Diary and email management

If you’ve turned to remote working, one thing you will notice a marked increase in are emails and diary bookings.

Conversations that might have taken place by the coffee machine now warrant a lengthy email chain and potentially a video conference session to nail out the details.

If you’re finding that your productive time is being eaten up fighting to get control of your inbox, you can turn to a virtual assistant.

They can be the guard of your precious time and energy and only get you involved with the emails and meetings that require your specific attention.

A dedicated virtual assistant will follow your lead and build in breaks and time for certain projects if you need. No more drowning in outlook for you.

Data Entry

Whether you're a business owner or an employee for a growing business, you've probably felt the pain of data entry.

Virtual assistants crave a data entry or data analysis task. It's a project they can really get stuck into and save businesses heaps of time if they have large volumes of data.

Call handling

Instead of turning to an automated voicemail or an overseas call centre, did you know a virtual assistant can answer your phone as well?

Whether you need overflow call handling or daily receptionist services, a VA can be the all-important voice and face of your business, presenting a consistent, professional first interaction to all customers and clients, ensuring that the quality of service is maintained throughout their journey with your brand.

A flexible business support service will also be able to take messages, book appointments and transfer calls.

Travel management

Travel management is a common task for a virtual assistant. Taking the role of the traditional personal assistant, travel management is a vital part of a virtual assistant.

Whether they are supporting a small business owner or a c-suite executive for a global company - travel management is a critical task for many virtual assistants.

CRM management

Management of a business's CRM system is a heavy-duty role in any business. Having a virtual assistant manage and provide CRM support can free up valuable time within any business.

If left without dedicated support, CRM systems can often become messy and overwhelming, which can have serious implications in the long-run.

HR support

There is no doubt that HR departments have a pile of administration that comes with their day-to-day tasks. This is particularly relevant for recruitment and employee management.

Unfortunately, for many businesses, this can eat up valuable time within an already stretched HR department.

Virtual assistants are primed to support HR departments and alleviate valuable resources.

Social media management

A social media and marketing agency may seem like the first point of call, but did you know that a virtual assistant can support your digital brand building activities?

Especially useful if you’re on a budget or have just started your business, you can turn to an outsourced support function to help with content writing and creation, scheduling and community management.

This gives you clear peace of mind knowing that your online brand is well represented and consistent with your website and internal marketing activities, contributing to your digital marketing strategy.

Totally scalable, a flexible virtual assistant will provide suggestions, review the analytics and respond as your brand following grows.

Business growth

Outbound approaches and prospecting for business can take time. While you might look to recruit an outbound sales assistant, a virtual assistant can be the first touchpoint for any potential customer of yours.

They can draft messages, research prospects and reach out to your target list of dream clients. They can also manage the responses and schedule your sales calls to increase time spent converting.

Suddenly what started as a business support function is now a business essential - especially during a time when you’re working as hard as possible to help your company navigate this brave new world.

Securing funding

One thing on the lips of every director and employer at the moment is the topic of government funding to cover salaries and other business expenses.

Navigating HMRC can be a minefield at the best of times, but during times when your focus is needed on your employees and your bottom line, having a virtual assistant can be a relief.

Someone who can do the research, find the right paperwork and submit the request for assistance is a small cost but the rewards of doing so could make all the difference for your business future.

Remember to be very clear what you need support with, although a proactive virtual assistant will be sure to cover all bases to be sure you get all the best business help available.

Business continuity

Times like these make you consider what will happen in the future? A lot of business directors will be starting to think about crisis management and planning for future risk.

If you have to move your workforce to remote working in a moment’s notice, who is going to handle your phones? Do you need consultancy on how to move your systems to be digitally accessed from anywhere in the world?

Does your team need training on best practices when working from home? A strong business support provider will have trained their team already so they should be in a position to advise.

We, at SmartPA, have provided our expertise to hundreds of organisations when it comes to remote working and business continuity. Find a virtual assistant that has the credentials to back up their claims.

Sickness cover

Someone has called in sick. Now, what do you do? Turn to another team member to cover the phones? Or maybe phone the temp agency to see how quickly they can get someone over to your office…

The former will create a semblance of chaos in the office while everyone adjusts to the new setup in a matter of hours and the latter is an expensive choice and time will be required to teach and oversee.

You can have a virtual assistant on standby to step in the moment someone can’t make it into work - a great option if you need immediate support.

SmartPA Success Stories

My SmartPA business is growing by £25K year on year!

August 19, 2022
SmartPA Lisa Woolnough won her first client in her first week!

SmartPA Partner Theresa Wood on securing 4 clients in 4 weeks!

June 15, 2022
SmartPA Theresa Wood, who launched her SmartPA business in March of 2022, secured 4 clients in her first 4 weeks, massively exceeding her initial goals.

SmartPA… Empowering women to empower women…

June 08, 2022
SmartPA Partner Marine Ekoro, originally from Cameroon and currently based in Germany, hopes to move back to Cameroon one day with her focus to empower women in her country.

Meet our partners: Sarah Mann

September 29, 2021
When Sarah separated from her husband of 8 years, she took the step to launch her own business with SmartPA to get the flexibility and stability she needed as a single mother.

5 Questions with Sarah Mann, SmartPA Partner

July 13, 2021
A life-changing event led Sarah to the SmartPA partnership, to build on her varied career and create stability for herself and her children. Fast forward a year and Sarah is a successful business owner, enjoying all of the benefits of owning a SmartPA franchise. Read on to find out more about Sarah and her business journey so far.

Lorraine Kneebone - SmartPA Interview

May 14, 2021
Becoming a SmartPA doesn’t just offer important flexibility like being your own boss and choosing your working hours, it also offers you the opportunity to play to your skills and the work experiences you enjoy most to increase your self-satisfaction at work ..with our SmartPA professional network there to support your success.

SmartPA People: Yasmin Jay

February 16, 2021
Each month, we profile one of our valued SmartPA People who will explain what they do and what they like about working here.

Success Story - Carol Thawley

February 03, 2021
Learn more about Carol's franchise journey here...
SmartPA Testimonials
Feeling really valued, feeling indispensable, and feeling like you are making a difference to people.
Lorraine Kneebone, SmartPA Partner,
Life challenges took me to move home and hence change of job back into the Administrative sector. When I really understood I had the experience and ability to do this for myself - after all there wasn’t anywhere to go in my current job. I always had a deep desire to be a business owner, but just didn’t know in what field. When I found out about the support and guidance that SmartPA supplies, I didn’t look back
Jessica White,
I was made redundant and had come across adverts for SmartPA but wasn't sure it was for me. A friend bought into SmartPA and I had seen lots of her posts. After 6 months of no luck with getting a job other than temping, I decided to take the plunge. My biggest achievement? Completing accreditation and launching it in lockdown.
Kate Vayle, SmartPA Partner,
“I had been toying with the idea of starting my own business for a couple of years. In all the industries I’d worked in there was always the same issue that senior management didn’t really understand the importance of good administration or what was really involved in keeping an office running smoothly. I knew about VA’s but I wasn’t sure if it was something I could really do on my own so kept putting it off. When I came across SmartPA and read more it lit up a light and made me realise that I could start my own business but not be totally on my own, there would be support AND be part of an already established brand. The best- selling point of the SmartPA brand is our fabulous head office and support network and access to a vast talent pool of accredited, professional partners from a wide variety of backgrounds offering a variety of experience and skills. Yes there are other VA’s out there and other VA franchise companies, but SmartPA is nearly 6 times the size of competitors… so to me it is definitely THE brand in this industry.”
Jane Charteris,
I have found the support from SmartPA's Business Support Team to be invaluable, and my monthly call with them enables me to stay focused. It helps to put together an ‘Action Plan’ to ensure that I am taking all the steps necessary to help grow my business. They’re always quick to respond with any queries I might have, and are always friendly, helpful, and approachable.
Louise Turnidge, SmartPA Partner,
"I certainly have that Friday Feeling this eve! I have just finished my first week as a fully accredited SmartPA Partner and am so blessed to have some fab clients already and amazing support from the Business Support Team and the SmartPA community. I was so worried about making the move into having my own business and now I feel so positive and ready for anything!!!"
Laura Elliott, SmartPA Partner,
“Having researched various startup options offering business support, I chose SmartPA for their professional approach from the outset. At no point did I feel under pressure to purchase the franchise and I subsequently received excellent advice and support throughout my training and recent launch. The training programme is the most thorough and enjoyable I have ever completed and receiving accreditation gave me the reassurance I needed to start my business. The on-going support from the Business Development Team and other SmartPA partners ensures there is always someone to help if you require assistance or you just need a bit of moral support. During the Covid 19 pandemic, the world is becoming accustomed to remote working and the SmartPA model is a fantastic, flexible option for anyone looking to start a rewarding new business that fits in with their lifestyle.”
Christine Cuthbertson, SmartPA Partner,
"I have to say, everyone that I have spoken to so far has just been so reassuring and helpful and I really feel that if at all I start to struggle, I can contact someone for help and advice and not feel awkward about it... It's really strange, as I know I am only just starting out, but already I feel I am becoming 'part of the family' - and this is because everyone is so helpful and approachable. I have that nice warm fuzzy feeling - it's great! I really do mean everything that I say as the team is just amazing!"
Fiona Mackay, SmartPA Partner,
My journey with SmartPA has been brilliant! I can't fault the whole process. Jo was amazing to deal with, I loved speaking to partners and Andrew the CEO. My workshop was really valuable too - it was all very reassuring. Training - I loved it!! Steven was brilliant, I'd always feel anxious before training but by the end I was absolutely buzzing! I signed up when my little one was really little and I had my hands full, but I haven’t stopped since I launched. SmartPA was the best thing I've done for myself and my children. The whole onboarding process, speaking to people - you feel so included and part of the community from the start."
Sarah Mann, SmartPA Partner,
My SmartPA journey from discovery to accreditation was possibly rockier than most, as we moved house 3 times, renovated one of them and began a new life in Hong Kong, all in the space of 9 months! The training team was unfailingly supportive and gave me all the time and encouragement I needed to persevere through the process. I was in the interesting position of learning about SmartPA’s culture and values while receiving that support from the Head Office at the same time! It gave me a great deal of confidence that I am investing in the right company.
Kerry Wilson,
SmartPA Videos
Monica's Story | SmartPA Partnership

Monica's Story | SmartPA Partnership

Hear more about Monica's journey to becoming a SmartPA partner.
SmartPA Spotlight | Tracy Jones

SmartPA Spotlight | Tracy Jones

SmartPA Partner Tracy Jones discusses her journey to becoming part of the franchise network.
SmartPA Testimonial | Angela Dewitt

SmartPA Testimonial | Angela Dewitt

SmartPA Testimonial | Angela Dewitt
Sarra Bejaoui | SmartPA Founder

Sarra Bejaoui | SmartPA Founder

Hear from SmartPA founder Sarra Bejaoui about the business and franchise opportunity.
SmartPA’s bespoke Insourcing model…

SmartPA’s bespoke Insourcing model…

Watch this video to learn more about SmartPA's bespoke Insourcing model.
SmartPA Partner Nicola Connor | Testimonial

SmartPA Partner Nicola Connor | Testimonial

SmartPA Partner Nicola Connor discussing the value of SmartPA’s community.
SmartPA Partner Angela Dewitt on working under the global brand name SmartPA

SmartPA Partner Angela Dewitt on working under the global brand name SmartPA

SmartPA Partner Angela Dewitt on working under the global brand name SmartPA
Become a Virtual Assistant in 6 Weeks

Become a Virtual Assistant in 6 Weeks

Not only do we offer comprehensive training, we give you lifelong support. Our dedicated team are here to offer mentoring and you will have access to our amazing community network of over 300 fellow SmartPAs.
Meet our Partners | SmartPA

Meet our Partners | SmartPA

Throughout 2021, we have been catching up with some of our SmartPA Partners to get an insight into how they founded their businesses with SmartPA and their successes so far. In this video, our partners are giving their perspective on key questions that we are frequently asked.
SmartPA Partner Spotlight | Tracey Jones

SmartPA Partner Spotlight | Tracey Jones

SmartPA recently caught up with one of its SmartPA Partners, Tracey Jones, to get an insight into how she founded her business with SmartPA and her successes so far.
SmartPA Franchise
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Partnership opportunities on offer globally. International master licences available upon application.
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