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Start an insight6 Franchise Opportunity

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Unleash your full potential as a business leader through the power of customer experience

insight6 - Redefining the future of Customer Experience

The insight6 franchise is precisely what you need if you have a senior business background and are looking to build your own business where your skills work for you, where you can perfect that all important work-life balance while enjoying an excellent income.

With insight6 you have the opportunity to become the director of your own high-end company with the power to transform the future of British businesses – and your own.

Improve the business of other’s while building up your own!

About insight6…

insight6 evolved from mystery shopping in Australia, New Zealand becoming the largest business of its kind in Australasia. They then successfully migrated the concept to the UK providing exceptional customer experience (CX) insight to all manner of brands in the UK.

insight6 is now the UK’s leading customer experience insight and improvement franchise dedicated to helping businesses transform their offerings and services for the better.

insight6 – is the ONLY Full Service CX Provider in The World Planning to Expand Globally…

More than 600 clients in the UK and Ireland have ‘partnered’ with insight6 since they franchised the business. insight6 are now looking for new partners to add to its expert network in order to meet the ever-increasing demand for their unique services.

In 2023, insight6 are forecasting a turnover of £2.3m, and are well on their way to achieving their longer-term goal of £5m turnover by 2025.

They work with a very wide range of customers to improve their customer experience at every level which, in turn, leads to better customer retention, increased sales, and higher profitability.

The ‘need’ for insight6…

Businesses that have Customer Experience at the centre of their decision-making processes are the most successful. Those that only focus on product and price are being left behind.

The professional services market has long since overtaken more traditional “mystery shopping” markets in the retail sector, and this is a rise which has steadily picked up even more speed since the pandemic as CX becomes the number one focus for every manner of business.

The work of insight6 is designed to improve the perception of the business in customers minds so that they are more likely to tell other prospective customers just how great the brand is.

insight6 has six core services which are:
  • Mystery Shopping
  • Online Surveys – instant insight
  • CX Training & Development
  • Focus & Listening Groups
  • Mentoring & Coaching
  • Customer Journey Mapping

To date, insight6, have conducted more than 300,000 Customer Experience Reviews and Customer Surveys, and delivered 1000s of hours of transformative training.

This is a general breakdown of the huge and diverse range of clientele which insight6 partners service:
  • 60% Professional Services
  • 25% Groups and Chains
  • 15% Family-run businesses

You CAN be the new, go-to CX expert for your local area!

insight6 is the UK’s only CX franchise which can offer you a secure route into to becoming a CX Specialist in your area and tapping into this highly rewarding market.

insight6 are looking for partners who have:
  • A passion for CX
  • A strong business development background
  • Experience at running teams where CX was a vital component of success
  • The ability to look at problems from every angle and
  • Provide creative and innovative customer service solutions
  • Strong team player
  • The right attitude and ambition

If this describes you, then you have exactly what it takes to be a highly successful CX Director and insight6 would be very interested in talking to you.

What can you earn with insight6??

This can vary a great deal, of course, depending on a variety of factors such as location and the local market. However, based upon experience to date, a franchisee could be making a six-figure income from year 3.

The insight6 Training & Support

The insight6 training is not meant to replace your considerable experience in business and customer relations; quite the opposite, in fact! They value any skills and expertise you can bring to the team greatly.

The training is entirely focused around how you can now use your skills to become a specialist and leader in this field. The insight6 head office team will deliver a thorough and comprehensive training programme which is both classroom based and online.

insight6 will continue to offer you all the support they can throughout the terms of the franchise agreement, and be on hand at all times to help you in any aspect of running your business.

Your Investment

Each insight6 territory is assessed individually, based on existing customers, leads, and earning potential in both the short-and long-term, so the franchise fees vary; the upper and lower bounds typically fall between £38,000 to £48,000 (plus VAT).

Some of the most developed insight6 areas previously run by the head office team are also now available for franchising. These areas come with a large, established customer base so will only be released at a larger fee but, of course, you can also expect much greater earning potential.

insight6 does not provide financing directly, but there are a number of attractive options to help you with your investment. Most major high street banks see Franchising as one of the safest and most secure ways of starting your own business, and insight6 has a long and successful trading history that clearly demonstrates the soundness of this investment.

There are also some government funded loans which could be available, and we would be happy to point you in the right direction for more information.

Your Next Steps:

Just complete the form below to see what a fantastic opportunity an insight6 franchise could be for you, they are more than happy to talk about what they do, and how they can help you to build your own successful and rewarding CX business.

The 6 biggest reasons an insight6 franchise is such a great business opportunity

I am sure that you are more than well aware that there is never any such thing as a 100% guarantee when it comes to success in business, but teaming up with a brand like the insight6 franchise could be the closest thing you are going to find to it.


Certainly, as a chance to create a more stable and financially secure life for yourself, one where you are your own boss, it’s an opportunity that is pretty hard to beat.

A partnership with insight6 can offer you:

  • A chance to use your skills and experience to offer a premium service under a brand already trusted by 1000s of UK businesses
  • A proven business model which taps into an incredibly wide range of clients providing a robust income stream
  • Very low overheads and setup fees – no physical premises or specialist equipment necessary, meaning greater returns on your investment
  • Flexible working where you are in control and can enjoy the work-life balance you’ve always dreamed about
  • Fantastic training to give you the best possible head-start, and comprehensive support to help you grow for many years to come
  • Multiple revenue streams from insight6’s 6 key services, many of which can be delivered through remote software platforms

Are you the right person for this franchise?

  • Do you understand the importance of customer experience (CX) in helping business stand out from the crowd for all the right reasons?
  • Do you have a passion for building and maintaining important relationships with your client’s and teams?
  • Do you have the business and leadership skills necessary to inspire others to make positive change in their businesses?
  • Do you have the drive and ambition to succeed as your own boss and build a business you can be proud of?


If you can answer “yes” to all the above questions, then I strongly recommend you get in touch as you are very much the kind of person who could benefit most from an insight6 franchise.

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