Extra Help – A Helping Hand for Everyone
At Extra Help, we believe that owning a home-help franchise is about far more than running a business. It’s about creating a service that genuinely improves people’s day-to-day lives.
A franchise that truly supports you
Joining Extra Help means becoming part of a family where you’ll never feel alone. From the moment you join, we aim to build your confidence and capabilities, because when you thrive, your business and clients thrive too. Our approach includes personalised training, ongoing guidance and regular opportunities to connect with our wider network through regional meet-ups.
Our tailored support is designed around you, whether you’re an experienced business owner or exploring the world of self-employment for the first time. Our franchisees come from a variety of backgrounds, and experience in the industry is not essential. Franchisees regularly tell us that the encouragement they receive is one of the most valuable benefits of being with Extra Help – a supportive team is always on hand to guide and encourage you.
A community built on kindness
One of the things that sets Extra Help apart is our strong sense of community throughout our franchise network. Franchisees connect through training sessions, one-to-one check-ins, weekly Power Hours and our Annual Conference, where they exchange ideas, build working relationships and celebrate their wins. This friendly, collaborative atmosphere helps everyone to succeed.
Many describe Extra Help as a community of like-minded people who are genuinely passionate about helping others. Whether it’s a quick check-in call with our experienced Head Office team, refresher training sessions or shared advice from fellow franchisees, Extra Help always ensures you feel connected.
Purpose that matters
Running an Extra Help franchise gives you the chance to make a real and visible difference in people’s lives and your work will be deeply rewarding. Helping someone stay independent at home, offering companionship to someone who’s lonely, or easing the burden on a busy family – these precious moments are at the heart of everything we do.
Our franchisees often talk about the feel-good factor that comes from this kind of meaningful business. In their own words, it’s about enriching lives and building strong reputations within their local communities based on compassion, integrity and trust.
Your journey starts with support
Extra Help gives you a tried-and-tested, easy to replicate business model, along with the tools and training to build something you’ll be truly proud of. With encouragement every step of the way, and opportunities to grow both personally and professionally, our franchisees find this journey deeply fulfilling.
Could you be our next franchisee?
If you want to combine your entrepreneurial spirit with meaningful impact, helping others while building a purposeful business, Extra Help could be the ideal next step in your career.
Further information
To find out more about Extra Help and how you can join our family, please click the Request More Info button below:
Our Annual Family Reunion! Extra Help Franchisee Conference and Awards 2025
In October, Extra Help was delighted to welcome franchisees from across the UK at our Annual Conference and Awards, held at the Bristol Hotel.
Our conference provides franchisees with the opportunity to learn; celebrate each other’s achievements; share advice and best practices; and strengthen the connections that every franchise needs to thrive.
The event mixed practical workshops, inspirational speakers, and face-to-face networking, reminding everyone that running an Extra Help franchise means being part of a caring family that truly has your best interests at heart.
What happened at the conference?
Franchisees attended various keynote talks from sector specialists; practical workshops; and breakout sessions focused on delivery excellence for home-help services. Roundtable discussions gave them a chance to address challenges such as recruiting reliable home-helpers, attracting new customers and improving retention among clients who use Extra Help’s home-help services. We aimed to balance strategy with hands-on tips and advice, so franchisees left feeling inspired and motivated, armed with immediately actionable ideas.
Speakers and sessions
Claire Robinson and Sarah Sanders (Extra Help Head Office) opened with a reflection on 15 years of building a franchise that helps people remain independent at home. Key sessions featured Berkeley Harris (Sandler Training) on sales, goal-setting and profitable growth; Megan Kent (Birdie) on analytics, standardising notes and rota efficiency; Jen Chapman (Cinder) on resilience and wellbeing; Jo McTighe (TEMPLESPA) on self-care; and a Spotlight on a Franchisee Journey with Alexandra Willingale, owner of Extra Help Milton Keynes.
Networking opportunities
Coffee breaks, lunch, group photos and the evening dinner provided plenty of time for networking, ensuring franchisees left with new contacts and friends they can call upon for practical help.
Awards ceremony and winners
Our awards ceremony recognised franchisees who have gone above and beyond this year, celebrating compassion, ambition, rapid growth, passion and operational excellence. Congratulations to all of our winners, who are living proof of what can be achieved when you combine hard work and resilience with Extra Help’s unique blend of support and training!
- Compassion Award: Luda Kuliabko, Extra Help Plymouth Recognised for outstanding client care and a stream of positive reviews that highlight Luda’s genuine compassion in delivering home-help services.
- Ambition Award: Alexandra Willingale, Extra Help Milton Keynes Chosen for exceptional commercial ambition and growth, impressively managing 31 clients within a single postcode.
- Rising Star Award: Jinu Gomez, Extra Help Cotswold Celebrated for rapid early growth, already delivering over 250 regular planned hours per month.
- Passion Award: Leanne Cheeseman, Extra Help Poole Honoured for her relentless dedication, having more than trebled her home-help business’s growth in only two years.
- Commitment Award: Rachel Brown, Extra Help St Albans Recognised for operational excellence: expanded territory, completed the most Birdie training modules, set up client funding and achieved a 95% on-time visit rate.
- Franchisee of the Year: Sam Bee, Extra Help North West Leicestershire Named for being the largest and most successful franchise in hours and clients, combining longevity, compassion and consistent growth.
What franchisees had to say
Feedback from our franchisees was overwhelmingly positive, with many praising the conference for its mix of inspiration, practical learning and genuine connection:
“It's a flexible franchise and is bespoke - and aligned with my background, who I am and where I am... capacity and space for enormous growth and fulfilment. The 2025 conference was all very interesting and beneficial to me and my business. If I were to use one word to sum up Extra Help it would be Purposeful!”
Beverley, Extra Help Hammersmith and Fulham (6 years)
“Today at the conference we got plenty of opportunity for networking, mindfulness, I really enjoyed all aspects. The sessions on goal setting and new technologies were very interesting. I love being an Extra Help franchisee because of the flexible work life balance and job satisfaction. If I were to use one word to sum up Extra Help it would be Compassionate!”
Viveen, Extra Help Birmingham North (18 months)
“I love the conference as I love to meet up with all the other franchisees. Extra Help is a wonderful opportunity as it lets me be independent with my business and useful to people who need help. If I were to use one word to sum up Extra Help it would be GREAT!”
Julia, Extra Help Exeter (9 years)
“The best thing about being a franchisee with Extra Help is the camaraderie. I also like the opportunity to run the business how I'd like to within acceptable parameters to the franchise and commend the availability of support from franchisors. If I were to use one word to sum up Extra Help it would be Family!”
Xander, Extra Help Barnet (18 months)
“I love Extra Help as I really feel I make a difference with what I do. Today at the conference I thoroughly enjoyed setting goals for my franchise and our speakers who gave some good mental health tips. I think the franchise head office do everything with great heart, I know if I need anything from them they will help. If I were to use one word to sum up Extra Help it would be Fulfilling!”
Katy, Extra Help North Somerset (1 year)
“I love everything about Extra Help! At today’s conference we had fantastic presentations from Berkeley Harris, Jo McTighe, Alexandra, Megan and Jen. If I were to use one word to sum up Extra Help it would be Home!”
Luda, Extra Help Plymouth (9 years)
“The Birdie presentation on analytics will be really useful to help with growth and tracking progress. I love being part of a bigger team, helping people that need it and improving their day to day lives. If I were to use one word to sum up Extra Help it would be Family!”
Caroline, Extra Help Huntingdonshire (2 years)
“Today I really loved the variety of sessions especially the focus on wellness, mental health and Alexandra’s franchise journey. I love the support from Claire and Sarah and the lovely, caring franchisees and support shown for one another. If I were to use one word to sum up Extra Help it would be Caring Family!”
Jinu, Extra Help Cotswold (1 year)
“I loved the conference today; the Birdie talk with Megan was really informative. I love being an Extra Help Franchisee for the people within the franchise and the support we receive. If I were to use one word to sum up Extra Help it would be Rewarding!”
Leanne, Extra Help Poole (7 years)
“My favourite part of the conference was Jen Chapman from Cinder; her presentation on resilience was insightful. I love Extra Help because of the teamwork that goes into it, supporting clients who really appreciate our service. This year’s conference has been amazing. If I were to use one word to sum up Extra Help it would be Brilliant!”
Rachel, Extra Help St Albans and Hemel Hempstead (2 years)
These heartwarming comments prove that Extra Help is so more than a business opportunity. It’s a community built on shared values, mutual support and a deep commitment to helping others.
Why this matters to prospective franchisees
Extra Help’s Annual Conference and Awards show we’re a franchise network that invests in people, training and recognition. You receive practical, face-to-face learning; operational tools like Birdie to streamline your workflow; sales development and wellbeing support; networking opportunities; and visible reward for excellence. We’ll ensure you’ll never feel alone in your franchising journey while building your own rewarding home-help franchise.
Join us at next year’s conference!
Could you be our next franchisee? Visit our website to discover how you could join a supportive, friendly franchise network that will help you grow your own successful home-help business, delivering high-quality, compassionate services to your local community.
We have been a franchisee of Extra Help for nearly 3 years and the support and encouragement from Claire has known no bounds. She is always there when you need advice and encouragement and we feel like we are part of a family. Before we joined Extra Help we had looked at other Franchises but they all appeared so regimented with so many rules, terms and conditions! At Extra Help we are all encouraged to run our business our own way with the help from Claire and her team from the onset.
My favourite part of the conference today was Jen Chapman from Cinder, her presentation on resilience was insightful. I love Extra Help because of the team work that goes into it, supporting clients who really appreciate our service. This year’s Conference has been amazing. If I were to use one word to sum up Extra Help it would be Brilliant!
I loved the conference today I really enjoyed the birdie talk with Megan it was really informative. I love being an Extra Help Franchisee for the people within the franchise and the support we receive. I love the work we do in the community and I’m so proud of the team I have built locally. If I were to use one word to sum up Extra Help it would be Rewarding!
Today at the conference I really loved the variety of sessions especially the focus on wellness, mental health and Alexandra’s franchise journey. I love being an Extra Help Franchisee as I love the support from Claire and Sarah and the lovely, caring franchisees and support shown for one another. Thank you so much to Claire and Sarah who are always on hand to help and support when needed. If I were to use one word to sum up Extra Help it would be Caring Family!
The best bit of today is so hard to choose as I really found it all great! Megan from Birdie with her presentation on analytics for the franchise will be really useful to help with growth and tracking progress. I love being an Extra Help Franchisee as I love being part of a bigger team, helping people that need it and improving their day to day lives. If I were to use one word to sum up Extra Help it would be Family!
I love everything about Extra Help! At today’s conference we had fantastic presentations from Berkeley Harris from Sandler, Jo McTighe from Temple Spa, Alexandra from our network, Megan from Birdie and Jen Chapman from Cinder. If I were to use one word to sum up Extra Help it would be Home!
I love Extra Help as I really feel I make a difference with what I do, today at the conference I thoroughly enjoyed setting goals for my franchise and our speakers who gave some good mental health tips. I think the franchise head office do everything with great heart, I know if I need anything from them they will help. If I were to use one word to sum up Extra Help it would be Fulfilling!
I really enjoyed the conference today especially our speaker Megan from Birdie who did a presentation on Looker (a reporting tool for our business). The best thing about being a franchisee with Extra Help is the camaraderie. I also like the opportunity to run the business how I'd like to within acceptable parameters to the franchise and commend the availability of support from franchisors. If I were to use one word to sum up Extra Help it would be Family!
I love the conference as I love to meet up with all the other Franchisees Extra Help is a wonderful opportunity as it lets me be independent with my business and useful to people who need help. If I were to use one word to sum up Extra Help it would be GREAT!
Today at the conference we got plenty of opportunity for networking, mindfulness, l really enjoyed all aspects. The sessions on goal setting and new technologies were very interesting. I love being an Extra Help Franchisee because of the flexible work life balance and job satisfaction. If I were to use one word to sum up Extra Help it would be Compassionate!
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