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Start an insight6 Franchise Opportunity

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Unleash your full potential as a business leader through the power of customer experience

insight6 - Redefining the future of Customer Experience

The insight6 franchise is precisely what you need if you have a senior business background and are looking to build your own business where your skills work for you, where you can perfect that all important work-life balance while enjoying an excellent income.

With insight6 you have the opportunity to become the director of your own high-end company with the power to transform the future of British businesses – and your own.

Improve the business of other’s while building up your own!

About insight6…

insight6 evolved from mystery shopping in Australia, New Zealand becoming the largest business of its kind in Australasia. They then successfully migrated the concept to the UK providing exceptional customer experience (CX) insight to all manner of brands in the UK.

insight6 is now the UK’s leading customer experience insight and improvement franchise dedicated to helping businesses transform their offerings and services for the better.

insight6 – is the ONLY Full Service CX Provider in The World Planning to Expand Globally…

More than 600 clients in the UK and Ireland have ‘partnered’ with insight6 since they franchised the business. insight6 are now looking for new partners to add to its expert network in order to meet the ever-increasing demand for their unique services.

In 2023, insight6 are forecasting a turnover of £2.3m, and are well on their way to achieving their longer-term goal of £5m turnover by 2025.

They work with a very wide range of customers to improve their customer experience at every level which, in turn, leads to better customer retention, increased sales, and higher profitability.

The ‘need’ for insight6…

Businesses that have Customer Experience at the centre of their decision-making processes are the most successful. Those that only focus on product and price are being left behind.

The professional services market has long since overtaken more traditional “mystery shopping” markets in the retail sector, and this is a rise which has steadily picked up even more speed since the pandemic as CX becomes the number one focus for every manner of business.

The work of insight6 is designed to improve the perception of the business in customers minds so that they are more likely to tell other prospective customers just how great the brand is.

insight6 has six core services which are:
  • Mystery Shopping
  • Online Surveys – instant insight
  • CX Training & Development
  • Focus & Listening Groups
  • Mentoring & Coaching
  • Customer Journey Mapping

To date, insight6, have conducted more than 300,000 Customer Experience Reviews and Customer Surveys, and delivered 1000s of hours of transformative training.

This is a general breakdown of the huge and diverse range of clientele which insight6 partners service:
  • 60% Professional Services
  • 25% Groups and Chains
  • 15% Family-run businesses

You CAN be the new, go-to CX expert for your local area!

insight6 is the UK’s only CX franchise which can offer you a secure route into to becoming a CX Specialist in your area and tapping into this highly rewarding market.

insight6 are looking for partners who have:
  • A passion for CX
  • A strong business development background
  • Experience at running teams where CX was a vital component of success
  • The ability to look at problems from every angle and
  • Provide creative and innovative customer service solutions
  • Strong team player
  • The right attitude and ambition

If this describes you, then you have exactly what it takes to be a highly successful CX Director and insight6 would be very interested in talking to you.

What can you earn with insight6??

This can vary a great deal, of course, depending on a variety of factors such as location and the local market. However, based upon experience to date, a franchisee could be making a six-figure income from year 3.

The insight6 Training & Support

The insight6 training is not meant to replace your considerable experience in business and customer relations; quite the opposite, in fact! They value any skills and expertise you can bring to the team greatly.

The training is entirely focused around how you can now use your skills to become a specialist and leader in this field. The insight6 head office team will deliver a thorough and comprehensive training programme which is both classroom based and online.

insight6 will continue to offer you all the support they can throughout the terms of the franchise agreement, and be on hand at all times to help you in any aspect of running your business.

Your Investment

Each insight6 territory is assessed individually, based on existing customers, leads, and earning potential in both the short-and long-term, so the franchise fees vary; the upper and lower bounds typically fall between £38,000 to £48,000 (plus VAT).

Some of the most developed insight6 areas previously run by the head office team are also now available for franchising. These areas come with a large, established customer base so will only be released at a larger fee but, of course, you can also expect much greater earning potential.

insight6 does not provide financing directly, but there are a number of attractive options to help you with your investment. Most major high street banks see Franchising as one of the safest and most secure ways of starting your own business, and insight6 has a long and successful trading history that clearly demonstrates the soundness of this investment.

There are also some government funded loans which could be available, and we would be happy to point you in the right direction for more information.

Your Next Steps:

Just complete the form below to see what a fantastic opportunity an insight6 franchise could be for you, they are more than happy to talk about what they do, and how they can help you to build your own successful and rewarding CX business.

Is it time to invest in yourself and turn your “one day” into today?

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Have you gone as far as you want on the corporate ladder? Do you have the skills and ambition to make it in business for yourself?

Lots of people dream about doing just that, but making it happen can be quite another story.

One of the biggest advantages of being part of a well-structured franchise like insight6 is that while you are in business for yourself, you are never alone. You are always part of a network of like-minded people who share your goals: growing their business.

There’s a great deal that the insight6 franchise can offer the right kind of person, but who is that exactly?

Here are some important questions for you to ask yourself to see if this franchise is the right choice for you:

Do you have relevant business & leadership experience?

Just as insight6 serves a huge variety of brands and business, our Customer Experience (CX) Directors come from a wide range of backgrounds. You don’t have to come directly from a customer experience background, but you do need to understand how important it is. You should also have the kind of proven track record in delivering results that will put you in good stead running your own business.

Do you have a creative, problem-solving mindset?

insight6 has a clear structure of how to deliver its programmes, but what client’s value most is our ability to see their challenges from different angles and come up with innovative solutions. You should have experience in dealing with a variety of strategic level business issues, and the mindset to tackle problems head on.

Do you have an interest in sales & marketing?

You don’t have to be a marketing whizz kid to succeed with insight6, and we’re certainly not interested in pushy sales types, but you will need to be confident in creating and converting leads to drive your business growth. You will also need to come across as someone who truly believes in the ideas and solutions they are presenting – a great storyteller who can inspire people to follow their lead.

Do you want to be part of a team of like-minded people who want to thrive in their careers?

While you will very much be in business for yourself, you’ll also be part of the wider network of insight6 experts all with their own unique experience and expertise. One of the biggest parts of insight6’s success is how it can pool all this collective experience to provide a better service for all its franchisees’ clients. You should be the kind of person who is willing and happy to collaborate with others to create something bigger and better than the sum of its parts.

Do you have what it takes to take charge and build a rewarding new career?

Even with a proven business model and a range of services that have been carefully honed to get results, going into business for yourself isn’t easy. You’ll have the backing of the franchise team at every stage, but you still need to be prepared to invest a great deal of your time and energy to make it work. insight6 gives you all the tools you need, but you need to bring the passion, energy and dedication to succeed.

Does this sound like you?

In that case you are definitely the kind of person we’re looking for, and it will be well worth your while us having a chat. We’re not going to give you the hard sell, or put you under any pressure, but we would like to hear about your goals and ambitions so that we can both learn if an insight6 franchise could be the right fit for you.

Get in touch today

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