google ads uk

Start Your Search For A Franchise...


insight6 Header Image

Start an insight6 Franchise Opportunity

Request your FREE information pack now Request your FREE information pack now Added to the list
Information Requested
Request FREE Info Request FREE Info Added to the list
Information Requested

Unleash your full potential as a business leader through the power of customer experience

insight6 - Redefining the future of Customer Experience

The insight6 franchise is precisely what you need if you have a senior business background and are looking to build your own business where your skills work for you, where you can perfect that all important work-life balance while enjoying an excellent income.

With insight6 you have the opportunity to become the director of your own high-end company with the power to transform the future of British businesses – and your own.

Improve the business of other’s while building up your own!

About insight6…

insight6 evolved from mystery shopping in Australia, New Zealand becoming the largest business of its kind in Australasia. They then successfully migrated the concept to the UK providing exceptional customer experience (CX) insight to all manner of brands in the UK.

insight6 is now the UK’s leading customer experience insight and improvement franchise dedicated to helping businesses transform their offerings and services for the better.

insight6 – is the ONLY Full Service CX Provider in The World Planning to Expand Globally…

More than 600 clients in the UK and Ireland have ‘partnered’ with insight6 since they franchised the business. insight6 are now looking for new partners to add to its expert network in order to meet the ever-increasing demand for their unique services.

In 2023, insight6 are forecasting a turnover of £2.3m, and are well on their way to achieving their longer-term goal of £5m turnover by 2025.

They work with a very wide range of customers to improve their customer experience at every level which, in turn, leads to better customer retention, increased sales, and higher profitability.

The ‘need’ for insight6…

Businesses that have Customer Experience at the centre of their decision-making processes are the most successful. Those that only focus on product and price are being left behind.

The professional services market has long since overtaken more traditional “mystery shopping” markets in the retail sector, and this is a rise which has steadily picked up even more speed since the pandemic as CX becomes the number one focus for every manner of business.

The work of insight6 is designed to improve the perception of the business in customers minds so that they are more likely to tell other prospective customers just how great the brand is.

insight6 has six core services which are:
  • Mystery Shopping
  • Online Surveys – instant insight
  • CX Training & Development
  • Focus & Listening Groups
  • Mentoring & Coaching
  • Customer Journey Mapping

To date, insight6, have conducted more than 300,000 Customer Experience Reviews and Customer Surveys, and delivered 1000s of hours of transformative training.

This is a general breakdown of the huge and diverse range of clientele which insight6 partners service:
  • 60% Professional Services
  • 25% Groups and Chains
  • 15% Family-run businesses

You CAN be the new, go-to CX expert for your local area!

insight6 is the UK’s only CX franchise which can offer you a secure route into to becoming a CX Specialist in your area and tapping into this highly rewarding market.

insight6 are looking for partners who have:
  • A passion for CX
  • A strong business development background
  • Experience at running teams where CX was a vital component of success
  • The ability to look at problems from every angle and
  • Provide creative and innovative customer service solutions
  • Strong team player
  • The right attitude and ambition

If this describes you, then you have exactly what it takes to be a highly successful CX Director and insight6 would be very interested in talking to you.

What can you earn with insight6??

This can vary a great deal, of course, depending on a variety of factors such as location and the local market. However, based upon experience to date, a franchisee could be making a six-figure income from year 3.

The insight6 Training & Support

The insight6 training is not meant to replace your considerable experience in business and customer relations; quite the opposite, in fact! They value any skills and expertise you can bring to the team greatly.

The training is entirely focused around how you can now use your skills to become a specialist and leader in this field. The insight6 head office team will deliver a thorough and comprehensive training programme which is both classroom based and online.

insight6 will continue to offer you all the support they can throughout the terms of the franchise agreement, and be on hand at all times to help you in any aspect of running your business.

Your Investment

Each insight6 territory is assessed individually, based on existing customers, leads, and earning potential in both the short-and long-term, so the franchise fees vary; the upper and lower bounds typically fall between £38,000 to £48,000 (plus VAT).

Some of the most developed insight6 areas previously run by the head office team are also now available for franchising. These areas come with a large, established customer base so will only be released at a larger fee but, of course, you can also expect much greater earning potential.

insight6 does not provide financing directly, but there are a number of attractive options to help you with your investment. Most major high street banks see Franchising as one of the safest and most secure ways of starting your own business, and insight6 has a long and successful trading history that clearly demonstrates the soundness of this investment.

There are also some government funded loans which could be available, and we would be happy to point you in the right direction for more information.

Your Next Steps:

Just complete the form below to see what a fantastic opportunity an insight6 franchise could be for you, they are more than happy to talk about what they do, and how they can help you to build your own successful and rewarding CX business.

Insight6 – Meet Some of Our Franchisees

insight6 image

Judy Randon - CX Director Norfolk & Suffolk

Judy started her own business when she was just 18, and has since gained considerable business consultancy experience, as well as a track record of senior management roles for food production and retail businesses in both the UK and Australia.

Her background has taught her the importance of customer experience, and she has a passion for helping businesses to become more confident, engaged and successful. Her particular area of expertise is coaching and mentoring, and she has previously been named ‘skills coach of the year’ by LANTRA, a leading training organisation for land-based and environmental industries.

Rhian Huxtable - CX Director Devon & Cornwall

Rhian joined the insight6 franchise after more than 24 years’ experience in the customer service industry. He grew up and studied in South Devon, before embarking on a very successful senior leadership career in a number of industry-leading grocery, health, beauty and pharmacy retail organisations, including Sainsbury’s and Boots.

In the 10 years prior to becoming our partner, he worked in several senior level roles in multi-disciplinary environments, including head of region for the South West and head of the retail operations hub for Boots.

Stuart Shepherd - CX Director Scotland

After 20 years of working with big name brands such as Costa Coffee and JD Wetherspoons, Stuart has extensive experience of large operations teams. He has a passion for creating strong processes with discipline and attention to detail in order to drive both customer and employee engagement.

Stuart has helped numerous business enjoy tangible business growth and strong returns by championing the value of a well-rounded approach to the challenges of customer experience, and brings a great deal of infectious energy and enthusiasm to every project.

Mel Evans - CX Director South Wales

Mel brings a real wealth of experience to the insight6 team with a number of years of experience in senior management roles for one of the country’s most well-known garden and leisure companies. She was responsible for overseeing many areas of business development from operational roles to business integration.

Mel’s career experience has taught her just how important it is for businesses to view things through their customer’s eyes in order to drive sales through service in a successful and sustainable way.

Get in touch today to see what a fantastic opportunity an insight6 franchise could be for you; they are more than happy to talk about what they do, and how they can help you to build your own successful and rewarding CX business.

insight6 Gallery
insight6 Gallery
insight6 Gallery
insight6 Gallery
insight6 Gallery
insight6 Gallery
Available Locations:
Opportunities available across the UK
Business Type:
Minimum Investment:
Financing Assistance
3rd Party
Request FREE Info Request FREE Info Added to the list
Information Requested

You have saved info requests

Complete Your Request