Dyno Rod Drains : Kelly Chadwick Runs Dyno-Rod Drains as a Family Business

This Dyno-Rod Drains video is a franchisee case study with Kelly Chadwick, who runs the South West London and Surrey territory with her husband. She joined to support the family franchise after shift-work nursing became difficult once they had children. Starting with an understanding of every aspect of the business, she gained the confidence to put other people into roles and focus on growth. As that confidence grew, opportunities arose to buy additional postcodes — a gradual expansion that has let her step back, with enough trust in the staff to take time away and keep a good work-life balance. On support, she praises the team always being at the end of the phone, key accounts bringing in new business, and the health-and-safety and area-manager teams being there for any query. She notes that Dyno-Rod understands growth is about profit, not just turnover. Chadwick stresses that the business is genuinely 24/7, 365 days a year — unlike some drainage companies — which brings a lot of work but has built strong commercial and domestic relationships. The franchise has run 35 years, and they are now buying a smaller Dyno-Rod franchise for added flexibility, calling it a leading brand that feels very safe to work under.