ERA Group : From Insight to Impact With Paul Gravatt

In this video, ERA Group consultant Paul Gravatt shares a case study that shows how his work turns insight into impact for clients. Paul, who joined ERA in the middle of 2020 and is based in Essex, explains that he finds it rewarding to get under the bonnet of different businesses, understand how they work and apply his knowledge and experience to their needs. He walks through his work with a well established, hundred year old builders merchant that was unhappy with its insurance. Introduced just two days before a renewal, Paul proposed a strategy that initially felt rushed, but he was invited back nine months later to find the problems had grown, including a major claim that had gone unpaid. By taking time to fully understand the business, he was able to reset how the company reported and managed claims, from a two hour turnaround claims service to a new reporting app and risk management technology across its fleet. The results speak for themselves, with around 400,000 pounds recovered in previously unpaid claims within three months and further savings delivered despite a fixed insurance contract. Paul explains that ERA works largely at its own risk on a continuing, fee based model, living or dying by the outcomes it delivers, which he believes makes the proposition fairly unique. It is an insightful watch for anyone considering an ERA Group franchise.