Visiting Angels : Jane Thumwood Found Carer-Centric Values at Visiting Angels

Jane Thumwood has spent five years at another UK home-care provider before launching her Visiting Angels franchise. In this testimonial, Jane walks prospective UK partners through what she was looking for in a franchise opportunity — a model that genuinely lived by the carer-centric values she'd spent five years working under in different infrastructure, and a brand built around family-vibe culture and people-first operating discipline. On why Visiting Angels: Jane is direct about the franchise selection criterion that mattered most. Across her prior home-care experience and adjacent industry roles, she had seen first-hand that businesses succeed only when they look after the people working for them. Visiting Angels' carer-centric framing aligned with that conviction — caregivers are the heart of the business, the face of the business, and the most important factor in determining whether clients receive exceptional care or the churn-of-faces experience that home-care is otherwise known for. On training and onboarding: the highlight of Jane's initial training was meeting the wider Visiting Angels UK team and recognising the network as a family. She joined the franchise as an individual, came into the business solo, and credits head-office support — particularly Trey — as the go-to resource that made the juggling act of running a home-care office workable from week one. The peer relationships she built with other owners and care managers during training have compounded into a network she relies on operationally. On franchise life so far: Jane describes the brand as having delivered three things she values most — the gift of time to focus on the business rather than only in it, flexibility around family commitments, and the satisfaction of seeing the difference Visiting Angels makes to the carers it employs and the clients it supports. A useful testimonial for any prospective UK Visiting Angels partner coming in solo from prior home-care experience.