SmartPA : Theresa McRobbie's Two Years Building a SmartPA Business From Home

In this video, SmartPA UK partner Theresa McRobbie sits down for a short case-study interview describing her two-plus years running a SmartPA virtual assistant business — how she has built her client base, the support she has had from the network, and the work-life balance the model has given her. McRobbie tells the camera that her client acquisition has come predominantly through referrals — one client introduces her to another, and the network compounds organically without paid advertising. That referral pattern matches what other SmartPA partners describe in their testimonials: a few well-served initial clients can generate the rest of the book. She is candid about how daunting it is to start a business alone, and equally clear that SmartPA's central infrastructure makes that solo journey navigable. The peer-to-peer partner community, the SmartPA business support team, and the periodic check-ins from head office all form what she calls a brilliant support network. Whatever question comes up — pricing, client management, technical, contractual — there is always someone to ask. The transformation point in the video is when she describes the home-life dimension. SmartPA has changed her life in the sense that she now has balance: she is able to do family things while continuing to support her clients. She frames it as a win-win and tells prospective candidates this is a golden opportunity — owning your own business but with real support behind you. McRobbie's testimonial is a clean articulation of the SmartPA partner experience: ownership, flexibility, and a network behind every partner.