SmartPA : Mandy Busuttil Runs a SmartPA Family Business in Malta

In this video, SmartPA partner Mandy Busuttil sits down to describe how she has run a SmartPA virtual assistant business since March 2018 — and uniquely, how she runs it as a family operation in Malta together with her husband Guido and her son Alexandro. The Busuttil model is one of the more interesting variants inside the SmartPA partnership. Rather than a single owner-operator, the family runs the business jointly, splitting both insourcing work for SmartPA Head Office and direct client delivery for their own book. Each family member contributes a different skill set, and the SmartPA partnership has given them a vehicle to build a legacy together while incorporating family life with work life. Mandy is candid about the freedom that comes with the model — freedom to do what they need to do, not always what they want to do, but with the autonomy that ownership gives them. She is equally clear that she would not have done it on her own. The business support team in Edinburgh, the marketing team, and the recruitment team form a multi-discipline central function that stands behind every partner's business. Her advice to prospective candidates is direct: do not try to do this on your own. The partnership is what makes the business durable. Whether the question is service delivery, well-being, business strategy, or a personal challenge that surfaces during the work, there is a head-office team available to give proper advice — and a network of fellow partners working collaboratively toward shared success. A SmartPA partner inherits a cross-functional head-office team and a global peer network from day one.