ERA Group : David De La Nougerede on the Technology Behind ERA Group

This ERA Group video features David De La Nougerede, global head of IT, on the technology that supports franchisees across the network. He describes the most rewarding part of the role as working with people — the networking, shared experiences and the satisfaction of seeing franchisees succeed — and is excited about developing IT tools that will support ERA's expansion into new markets. The IT team supports franchisees across a wide range of needs, from those requiring a lot of help to those needing only a little. The franchisee technology package bundles the key tools needed to be successful, and the team adapts quickly to new technologies — partly, he notes, because technology is a genuine interest and hobby for them. Global communication runs through the ERA app, available on all smart devices, with Dynamics 365 supporting collaboration across joint ventures and projects, and Teams used for video conferencing between franchisees. David explains that the team operates in a standardised, process-driven way but can produce highly customised outputs where needed, citing the Spenview data-visualisation tool. Innovation is central, with AI an increasing focus, and his closing message is reassurance: franchisees coming from large teams should know there is a substantial support team in Kent and the US whenever they reach out.