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Description: Total Clean is a national commercial cleaning franchise with an eco-friendly approach. Opportunities: Franchise opportunities available throughout the United Kingdom. Business Type: Franchise. Minimum Investment: £29,997. Financing Assistance: Yes, through a third party. Training Provided: Yes. Home-based: Yes. Part-time: Yes. BFA Provisional Member: Yes.


BFA Provisional Member

Ex-policeman has shining future with Total Clean


Duncan Whitehead became part of the Total Clean franchise team in May 2014 and is now the proud owner of Total Clean Blackpool. Duncan worked in the police force for 22 years and worked across a number of specialist and interesting divisions from the rank of Constable rising to Sergeant. He had been looking for a new business opportunity alongside retiring and found Total Clean to be the best fit for him. This amazing experience coupled with a Masters Degree in business leadership and management, Duncan was tremendously well equipped to run a successful Total Clean management franchise business.

“I left the Police because I was looking for a fresh challenge and I had some money to cash in from previous investments so I started looking at franchising opportunities. I started looking at my next steps alongside retiring from the Police.”

“I knew about franchising already through McDonald’s because I knew a few people who had looked at franchising with them. I did look at another franchise 12 months ago but after doing a bit of research, I decided that it didn’t fit my skillset so I waited and researched a few more franchises before I settled on one.”

“I chose franchising purely for the support in setting up the business. It’s a tough business environment at the moment and, after researching, I found that franchise success rates are much higher than start-up businesses. With support and investment in a franchise you are much more likely to succeed than starting up on your own. I didn’t know much about cleaning but I had a basic understanding of how a business operates so I felt that franchising was the best option for me and much less risky than starting up on my own.”

“Right from the off, Total Clean were extremely professional, I felt like I was part of a family and the team have been completely honest and open with me. Total Clean stood out from the other franchises I had looked at. I did look at other cleaning franchises but once I’d spoken to Fiona, I was happy that Total Clean was the right fit for me. It was just one of those good feeling things that I find has helped me throughout my career!”

Total Clean has operated in the commercial cleaning sector since 1988 and for over 25 years have enjoyed a constant 95% client retention rate. This amazing longevity and success is based on an unrelenting commitment to service excellence and an obsessive attention to detail. Among its many longstanding clients, it has the privilege of keeping one client from the very first week of operation.

“For my training, I spent a week in London with Simon Youngs looking at the business management system. I also spent time with Carlos who went through all the proper cleaning methods with me. I did a training course at the British Institute of Cleaning Science and went on training courses in the use of machinery in cleaning floors. The training was comprehensive and prepared me for my new business venture. Whilst I won’t be doing the cleaning myself, I need to be able to train my team of cleaners to maintain the Total Clean standard!”

Total Clean franchise partners like Duncan manage a team of cleaning operatives that are only engaged once new cleaning contracts are won in their protected territories. Working from home, the low initial capital outlay sees franchise partners like Duncan trading into an operating profit as soon as year one. By the end of year five, and for diligently following Total Clean’s methodologies, it is projected that franchise partners will have built a £1 million annual turnover business with profitability of approximately 24 percent.

“I’ve also spoken to other members of Total Clean every day since I began my training. The support package has been excellent and Total Clean has done everything they can to put me on the road to earning money. I’ve already been awarded three cleaning contracts plus other ad-hoc work and I’m on my way to securing more so I’m well on my way to building a successful business already!”

“My advice to anyone looking to buy a franchise would be to research the market and the franchisor. Be open and honest with yourself about the commitment required. You will be supported as much as physically possible but you will only be as successful as the amount of time and effort you put in. If you’re investing money in a business, no matter how much support you get, the business will only perform to its optimum if you throw yourself completely into it. The support just takes away the pressure and stress that would have been involved in setting up by yourself.”

“Over the next five years, I plan to keep growing my business and I’m hoping to take on another territory to widen my business territory a bit further. I hope to build a successful business that I can leave to members of my family when I retire.”


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