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Description: Help local businesses thrive on the web and set up a thriving business of your own - marketing, consulting and selling a range of revolutionary website packages. Opportunities: Franchises available throughout the UK. Business Type: Franchise. Minimum Investment: £12,495. Financing Assistance: Yes, through a third party. Training Provided: Yes. Home-based: Yes.


Suzy's Franchise Success with

Suzy's Franchise Success with

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Advice From the Experts: Matt Baines, Franchise Director at

In this edition of 'Advice From the Experts', we're talking to Franchise Director Matt Baines, who has spent the past eight years guiding and assisting potential franchisees. Read on to learn more about was founded in 2003 and began franchising in 2008. Throughout its existence, the company has continuously evolved and uses the latest digital technology to develop high-performance websites for its customers. The company is now a national franchise, with many regional franchise office throughout the UK – and is still growing! 

In this edition of 'Advice From the Experts', we're talking to Franchise Director Matt Baines, who has spent the past eight years guiding and assisting potential franchisees. Read on to learn more about and to find out what they're looking for in a franchisee

Spoton franchise director sitting at desk

Can you fill us in on the background of the franchise and your own role within it? is the UK and Ireland’s leading website and digital marketing franchise. Our franchisees provide small- and medium-sized businesses with professional, custom designed and fully responsive websites.

I am the franchise director and I joined the company in 2008, bringing sales, marketing and franchise experience from my time at Marks & Spencer and McDonald's. If anyone is thinking about applying for a franchise, or they just want to find out more information, then I am the person they’ll talk to, initially on the phone. I would then invite anyone who appears to have what we’re looking for as a potential business partner to join me and the rest of the team for a discovery day, so they can gain a deeper understanding of the business. has successfully grown from a local business to a national franchise. How has the digital landscape changed since was launched in 2003?

Since 2003, the need for a business to have a professionally designed website has rapidly increased, with more and more people now going online to research and contact businesses.

However, in recent years, in order to compete effectively, it has become paramount for businesses to have a responsive website – one that looks great and is easy to navigate on mobiles and tablets, as well as on a desktop computer. Google actually ranks responsive websites higher in search results.

The world of digital marketing is continuously evolving and our team of expert web developers and designers are passionate about keeping up to speed with the latest developments, so franchisees can provide businesses with a website that is not only brilliantly designed but also gets results by using the latest in website technology.

Spoton staff working at desks

What makes unique?

In short, there are three things that particularly set apart from other franchises:

  1. Our responsive websites are unique and custom designed by a team of professional designers. Furthermore, because 90% of UK businesses don’t yet have a responsive website, the market opportunity is huge.
  2. There’s the potential for our franchisees to earn £50k by year two, and then add £10-15k each year after that, thanks to the residual income earned from each client’s monthly subscription – and that’s on top of the instant income from each new website sale.
  3. The training and support provided is second to none – just ask any of our franchisees. Not only do our franchisees benefit from six days training, including a field day with an experienced franchisee, there’s also an online support website and access to our large team of experts at head office who are always on hand to offer guidance, advice and support.

Describe the ideal franchisee

An ideal franchisee is someone who is able to talk to people and build rapport with everyone they meet. This is essential to winning business and maintaining great relations with existing clients, which in turn increases the amount of referrals they can expect to receive.

They are fast learners, happy to work under their own steam, and also ambitious and determined – oh, and they have no qualms about getting out there to market, consult and win business.

However, what an ideal franchisee doesn’t need is any design skills or to be technically minded. All websites are created in-house by our team of professional website designers and developers at head office.

Spoton office

What does the typical working day of a franchisee involve?

No two days are ever the same for a franchisee, as they never know from one hour to the next what opportunities will present themselves. However, a typical day would involve a high degree of prospecting, such as attending networking group meetings and contacting potential clients by phone and email. franchisees frequently attend appointments to deliver website presentations to potential clients. Franchisees then assist clients to select their it’seeze website package and design preference before sending this to the head office team to start the site design and build.

Franchisees will also have regular contact with their clients to provide ongoing support and build long-term client relationships.

Give us your essential tips for surviving as a business owner

  • Undertake a broad range of marketing activities – make full use of the franchise pack.
  • Don’t lose sight of your determination to be successful.
  • Use the support available to you – as well as the pool of helpful documents and videos, learn from other franchisees and seek advice from our expert support team.

What are’s goals in terms of continuous expansion?

After successfully developing the franchise across the UK for six years, last year we launched our first franchise territory in Ireland. Over the next few years, we hope to increase our coverage of both the UK and Ireland so that every business will eventually have a franchisee in close proximity, ready to provide them with an affordable and professionally designed website.


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