The ESTAS, the largest and longest-running award scheme in the UK residential property industry, determines the best suppliers in the industry through careful research carried out amongst agents. On the night, Agency Express were proud to take home the Silver award for ‘Supplier of the Year’ and the ‘Best in Sector‘ award for ‘Estate Agency Board Services’ which recognises their outstanding customer service and commitment to their clients.
Host for the glittering ceremony was ESTAS veteran and TV property expert Phil Spencer, who commented: “I think these awards help all firms to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver”.
Simon Brown, ESTAS owner added: “The ESTAS are special because shortlisted and winning suppliers are selected purely on the service they deliver to their clients. In fact just taking part shows a firm’s commitment to their clients and to be shortlisted is a great achievement in itself. For the winners this is the highest accolade they can receive in the industry.”
Final thoughts on the achievement came from Stephen Watson, managing director of Agency Express: “We are absolutely thrilled to be recognised as a ‘Supplier of the Year’ and to be among the UK’s top three estate agency suppliers. The supplier category is always very strong and there are many great suppliers to the estate agency industry; we all bring something different to the table and often work together to complement each other’s services. This award is incredibly important to us, as it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know agents have a choice, and they’ve chosen to work with Agency Express. Winning an ESTA award for a third consecutive year demonstrates our commitment to delivering a high standard of service to the industry.