On Friday 5th December, over 650 leading estate agents from throughout the UK attended a glittering ceremony at The Lancaster London Hotel, where the winners of the most highly regarded awards in the estate agency industry were revealed. The winners were presented with their awards by Michelle Mone OBE, one of the UK’s most successful female entrepreneurs and founder of international lingerie brand, Ultimo, with renowned journalist, author and newsreader Penny Smith acting as compere.
Award winners were decided following a rigorous and thorough judging process by a panel of 19 industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, which included over 150 hours of telephone interviews and mystery shopping exercises. The whole of the judging process was overseen by The Property Ombudsman, Christopher Hamer, and Mark Hayward, Managing Director of the NAEA acted as Arbiter.
Commenting on Agency Express’s achievement, the judges said: "As the leading supplier of specialist agency board services, the numbers surrounding Agency Express are staggering. The team makes 500 property visits per hour from 110 operating centres to erect, maintain and retrieve boards. It is the only agency board management company to offer daily nationwide services, which are scheduled through its custom-built online management system. This was developed in-house to ensure its functionality met the exacting requirements set out by the directors, at a significant cost to the business. Use of this free system has helped coordinate board distribution, changeover and removal leading to a smoother, quicker operation for all clients whether single office independents or national corporates. Use of the Agency Express service is proven to save customers a meaningful sum – mainly through the prevention of board loss and by increasing the number of instructions a board can achieve."
The Estate Agency of the Year Awards are now in their twelfth year as a dedicated competition, these awards have become widely recognised as the most prestigious and difficult to win. With more entrants than ever before, over 5,000 offices were represented this year, but only the very best of the best were crowned as winners.
Stephen Watson, Managing Director of Agency Express shared his thoughts: "We are delighted to have been awarded the Bronze for ‘Supplier of the Year’. The supplier category is always very strong. There are many great suppliers to the industry and we all bring something different to the table. At Agency Express we’re passionate about the services we deliver and we never stop adapting to our clients’ needs and requests. We continually look at way in which we can improve both our online board management system SignMaster3 and in our day to day board management solutions."