Michael has recently launched this new venture based on an established, robust and calculated business plan alongside an excellent portfolio of products. He is determined to deliver a valued service which is second to none in this new area for Water Cooler World and understands that hard work and customer satisfaction is the key to success. Michael is no stranger to quality standards, having been directly involved in establishing recognised ISO standards in previous roles. He is also ITIL qualified and intends to adopt the continual improvement process in his new venture.
Michael comments: “As people become more health conscious, they recognise the need to keep hydrated and it’s good to see that industry is also becoming aware that well hydrated staff do in fact perform up to 10% more effectively, thus giving the business owners a good return on their investment of just a few pounds a week on a water cooler.”
He goes on to say: “With my background in providing quality services, my plan is to use my skills and experience linked with an excellent product portfolio to provide total customer satisfaction and remember I’m local, so in the unlikely event that something does go wrong, I will be on hand to fix or replace any equipment the same or next day.”
Michael will be supplying water coolers (both bottled and plumbed in), coffee machines and all associated products to a wide spectrum of business, public sector and the domestic market.
Mike Webb Managing Director of Water Cooler world said "We are delighted to welcome Michael to our family business – I believe he will be extremely successful in his new venture. He is a local businessman and has good ground knowledge of customer care. He understands the necessity of quality products.”