Even at this early stage, work orders have been placed with every Metro Plumb franchisee in the UK, confirming the universal demand for these new services. The jobs have covered the whole spectrum offered by Metro Plumb, from simple tap and ball valve replacement through to more complex works, including installation of ‘cistermiser’ systems, radiator replacement and leak repairs.
With this clear demand for the services offered, the Metro Services Group have invested heavily in support functions, with six new staff being added to their 24/7/365 call centre to help cover this growth in demand. The new call centre staff are currently being fully trained, not only in call centre procedures, but also in the needs of the customer to ensure they get the best possible service, day and night.
Colin Davis, managing director of The Metro Services Group said: “We are delighted with the initial level of work we have received. This completely endorses our view that there is a major untapped market that we can exploit with our business model and franchise network. We will be working with our existing large customer base to drive growth in Metro Plumb even further, for the benefit of our franchisees and customers. The future for this venture is looking extremely rosy.”