The awards are run by research experts Smith & Henderson and based on feedback from thousands of franchisees from all sectors that have completed the Franchise Satisfaction Benchmark. The survey asks franchisees to anonymously rate their franchisor on everything from training and support to shared goals and how it has compared with their expectations.
Right at Home scored above 90% for the third year and as a result has retained its Five Star Franchise status. Director of Smith and Henderson, Steven Frost, said: “Many congratulations to all our finalists; because of the unique way our awards work, based on testimonial from their own franchisees, these finalists should be congratulated for already being amongst the best of the best in British franchising.”
UK Managing Director Ken Deary said: “This award ranks incredibly highly with us, because it reflects the views of our franchisees about the support that we provide to help them grow their business and provide a first-class service to their clients.
“At Right at Home, head office support is tailored to each individual local owner from the moment they enter into a Right at Home franchise agreement; it evolves through their early-years development and continues throughout the long-term growth of their business. We are very proud to once again be identified as part of an elite group of franchise businesses that have demonstrated their complete commitment to their franchisees’ success. Award winners will be announced at the Best Franchise Conference and Awards Final, held in Milton Keynes on November 26th, following the judging of detailed presentations on each franchise," Ken continued.
David Williams, Director of Franchising at Royal Bank of Scotland and sponsor of the awards said: "The standard of entries has once again been very high and demonstrates the strength of the franchise industry and its contribution to the growth of the economy.”