Heritage Healthcare launched their first franchised office in Cardiff in December 2014, with owner Jameela Rangoonwala. The company now has 12 offices across the country and continues to grow.
Heritage Healthcare Managing Director, Glenn Pickersgill, opened the day with the history of Heritage, with thoughts on where the company stands today and for the future. Glenn began Heritage Healthcare along with his wife Sally in 2008, but he has worked within the care sector for nearly the entirety of his adult life. He has owned home care businesses since 1993 and even grew up in a care home owned by his parents. In fact, experience is something of a key point for Heritage Healthcare. Between the four directors, Glenn Pickersgill, Sally Pickersgill, Michelle Fenwick QFP and Amanda Jackson, they have over 70 years of experience within the care sector.
A number of companies were invited to present and answer questions on their products and services. Kristian Bade and Nathan Farmer of Advanced Health and Care (Staffplan), took to the stage to discuss the software Heritage offices use currently and the upgrades available to them. Ben Fox, Director of Fox Agency, presented the rebranding of Heritage Healthcare and the importance of the brand. Finally, Ian Jarvis of Clive Owen, offered some fantastic accounting advice and demonstrated cloud accounting. Qualified Franchise Professional and Heritage Healthcare Director, Michelle Fenwick, presented on behalf of the British Franchise Association (BFA), who had provided further detail as to the benefits of BFA affiliation.
In alignment with the new branding of the company, the marketing department, led by Andrew Park, presented the revamped marketing materials which are now available to franchisees. A discussion was then held focusing on the future goals of Heritage Healthcare and the individual offices and on best practises.
Following the conference, the first annual Heritage Healthcare Awards Dinner was held, where the Heritage Healthcare Franchisee of the Year was presented. Various criteria’s were taken into account by the Directors, assessing each franchise by their efforts in marketing, quality of care provided, enhancement of the Heritage Healthcare brand in their area and business practice.
The Heritage Healthcare Franchisee of the Year Award was presented to Daniela and Ivan Coutinho, of Heritage Healthcare Ealing and Richmond. The husband and wife team were recognised for the hard work and dedication they have put in and the fantastic relationships that they have built to make their business a real success. Having been caring in their community for only ten months, they were able to expand their business in to a second territory.
Heritage Healthcare Ealing and Richmond owner, Ivan Coutinho said, "This award is a testament to the commitment and dedication shown by all of our staff over the past year. We have built a caring, flexible and expert organisation, of which I am extremely proud. I look forward to working with my team to make next year even more successful."
Heritage Healthcare Managing Director, Glenn Pickersgill, said, "Our team of Directors have worked meticulously for the past three years to get to this stage, and we’re incredibly proud to have held our first annual general meeting and conference. It was lovely to have so many of our franchisees together and I hope that our franchisees were able to learn as much from the guest speakers as we did."