Heritage Healthcare Windsor is owned by husband and wife team Adrian Greensmith and Romola Ganguli. The pair, who met at their local branch of charity Mencap whilst volunteering, decided start their own business which would allow them both to utilise their exceptional business experience whilst making a significant difference to the lives of others. For them, a franchise business in care became the obvious choice.
Romola looks to use her substantial professional experience of business management, training and client relations in both the public and private sectors to ensure the care team at Heritage Healthcare Windsor remain as dedicated and motivated as possible. Adrian, will utilise his vast knowledge of account management to ensure clients and their families receive the very best levels of service.
The couple are extremely focused on understanding the exact nature of care required by an individual and ensuring their care service is catered to them.
Experienced care professional, Sadie McKay, has been appointed as Registered Care Manager. Sadie has worked within the Healthcare industry for over 25 years, holds a NVQ level 4 Registered Manager Award. She has recruited, trained and led successful teams of home carers, earning her immense respect from them as a supportive and motivating Manager.
Heritage Healthcare Windsor and their hand-picked team of carers, will provide clients with practical and personal tasks in the comfort of their own home. They are able to offer both; short-term care for those who need it perhaps following illness or a fall and long-term care for those that need further support to continue living independently. Live-in care packages are also available as an alternative to residential care. Carers live with the client offering tailored one-to-one support, allowing for freedom, choice and control to do whatever they want to do whenever they want to do it.
"I want to wake up in the morning knowing that during the day ahead we will improve the lives of our clients, then to go to sleep at night knowing that my carers felt well trained, equipped and respected for their amazing work," Adrian said.
Romola commented: "Being an ‘impromptu carer’ for a terminally ill person some years ago and having being cared for myself after being immobilised from a severe accident, I am well aware of the many issues and challenges both carers and service users face to ensure expert and sensitive care support services can be provided in one’s own home, without shortcuts! I am determined that Heritage Healthcare is recognised locally as the ‘trusted care provider of choice’, as equally as it is a ‘local employer of choice’ – a provider to whom I would confidently entrust my own parents. My mission is to ensure Heritage Healthcare always delivers a ‘John Lewis’ experience – clients are never knowingly under-served!"
Heritage Healthcare Director, Michelle Fenwick QFP, said, “I look forward to working with Adrian and Romola, in helping them to reach their full potential. They are extremely experienced business professionals and I am confident Adrian, Romola and their Registered Care Manager Sadie will lead the Heritage Healthcare Windsor team to be extremely successful.”