The response from those who live alone, have recently been discharged from hospital or who are concerned about falling has been resoundingly positive, with the daughter of one elderly customer crediting HomeCall staff with saving her mother’s life following a potentially fatal stroke.
Liz Eaton from Middlesbrough said: “Without a doubt this service saved mam’s life and we are so, so grateful. The experience was truly horrific, and we can’t bear to think of what could have happened to mam if HomeCall hadn’t been on hand. I recommend HomeCall to anybody with elderly or disabled family members; it could be the difference between life and death.”
This is backed by HomeCall’s customer satisfaction score of 9.7 out of 10 over the last 12 months since the launch, which is based on 2,787 emergency responses being attended to by HomeCall Independent Living Advisors within an average response time of 14.5 minutes. In the last year, HomeCall have continued to build their customer profile, expanding into Middlesbrough and building a strong business client base.
Jason Lowe, Head of Independent Living Services at HomeCall said: “Since the launch last year, HomeCall has gone from strength to strength, but we are always looking to improve our customer experience. HomeCall is about giving elderly and vulnerable people a better quality of life. We want to aid independence and keep them happy in their own homes for longer. We also allow friends and family members to have the confidence and reassurance that expert help is available should it be required.”